Max Mara coats are totally worth it, and it's the only brand I buy for coats (except Burberry for trenches). I would not let a few people who have had issues sway your decision. Every company will have complaints, nothing is perfect, and of course all you hear from are the people who complain and not the thousands who love their coats, me included. Max Mara has been making coats and clothing for decades. It is top quality, and the main Max Mara line coats are made in Italy (the secondary lines are not all made in Italy).I'm eyeing on the 101801 madam coat .. possibly in the smallest size available. Is this coat worth it? Does the quality really last that long? I've read some horrible reviews on Trustpilot .. has anybody experienced bad customer service?
On the 101801, you may want to try it on first and compare it to the Manuela. The 101801 is a super huge and sloppy/relaxed fit. The sleeves are Kimono style, not set-in like the Manuela. You can then decide which you like. I have a lot of Max Mara coats, and they last forever. My oldest one is the Manuela wrap with a detachanble mink collar, and I've had that coat for 10 years and wear it in the snow. It still looks great. All my coats are camel which is also super warm.
Good luck to you! I am sure you will love your Max Mara coat.