Hey prepster, thanks for the response. They weren't necessarily even offering to repair it, just to have me send it in for them to see if they could/were willing to do some kind of repair. I offered to send them pictures because I need a new planner now, not a "repaired" one at some unspecified point, if they decide to repair it. I guess my feeling is that the product shouldn't have left the company in that condition, and the onus shouldn't be on me to rectify their poor quality. I paid full price for a new planner, nor a refurbished one; with tax etc, the large Epi was almost 1k. For that price, the stitches ought to be even, the hotstamp should look professional, and the customer service should be convenient. They literally seemed totally unconcerned about whether a poor quality product had gone out the door to a customer. I think if I could document the poor quality, they should have replaced it right away. It didn't occur to me that the hot stamp would be done so poorly. Sigh...lesson learned, I suppose.
It seems reasonable that you called LV and they invited you to return the agenda to a store to allow them to rectify the issue. What solution were you thinking would be more appropriate?
Got this from Tiffany White in the Facebook group My Agenda Love... thought it might help someone [emoji253]
but for the life of me I cannot find the date code. Can someone please tell me where the date code is located?
