I do agree with BellaFiore - the problem isn't that she didn't know, it's that she was unwilling to admit that. I work in a bookstore, and obviously I'm not familiar with every title I sell, but I'm always willing to do some research for a customer to be able to answer their question as well as I can. There's never anything wrong with telling someone you don't know the answer to thier question but would be happy to find out for them.
The problems come when people like this SA either refuse to acknowledge that they don't know the answer or just assume that you don't know what you're talking about.
You should certainly contact the manager and tell her that although you were seriously considering purchasing a bag there, you will be taking your business elsewhere due to the inexcusably poor service you received in that store.
The problems come when people like this SA either refuse to acknowledge that they don't know the answer or just assume that you don't know what you're talking about.
You should certainly contact the manager and tell her that although you were seriously considering purchasing a bag there, you will be taking your business elsewhere due to the inexcusably poor service you received in that store.