Spend threshold for B/K/C

[smoothsailor]

Do you mind elaborating this point? Not one hundred percent understanding this.

If your store SM likes to “award” the offer to high pre spenders and the decision can swing from 1 customer to another customer just becoz of pre spend, then the system would become like a “bidding” system.

Say u and another customer ask for gold birkin 25, and they could see that 1 of this bag is arriving. SA1 customer spent 30k asked for this, so your SA who is SA2 tells u that ur pre spend is at 25k. When the bag comes, it’s not gonna be yours. Seeing that you really want the bag SA2 may come to you to tell you that please buck up as the SM will “award” this offer to the most “deserving” customer. So, u keep spending and spending….

Another scenario could be the desired bag is coming, SM tells the SAs this is gonna go to the most “deserving” customer. SA1 and SA2 both have customers who want the same bag, and both SAs go to encourage their customers to buck up and out do one another for it.

I mean different strokes for different folks. If this is a glorious game that everybody is having fun playing. Then by all means….

I have had reply to my request for a desired bag from an SA that this bag would be “competitive”. I told her nah, no bag is worth me competing for.

After a while, I realize it’s just a bad taste in my mouth even if I managed to outdo the crowd.

 

[fashionE7]

When demand is the way it is right now, and when a huge part of the customer base is focused on iconic bags, SMs and SAs tend to look at it as "how do I keep as many clients happy at once as possible?" To some extent that means offering those bags in a kind of cadence. If a client has not had a bag or bag offer in a long while, they may be "up" whereas if you bought a Kelly last month, maybe not so much.
"Back-to-back offers" - do you mean offers, or bag purchases? Anytime you don't accept a bag it's perfectly likely to get another offer very soon.

Sorry! I meant back to back purchases! I’ve read on this forum that they may accepted a highly coveted offer in March and then another in May. Just always surprised me but could be for long term or high spenders.

I also wonder if those people get back to back offers because SAs know they continue to spend throughout the year even though they know they cannot get another offer. I cannot deny that as someone with a limited amount of funds, I would prob be much less aggressive with spending for second half of year if I got two qbs early on…

 

[Deleted 793791]

Questions:
[1] Does the "pre-spend" get reset every time after getting a QB? So, if I got the first QB in early November, and lets' say, I've resumed shopping since November 15 again. The pre-spend for next QB counts from November 15 then?
[2] After November 15, if I get a non-QB (e.g., men's Kelly bag), the 2nd QB will be delayed for months. Am I understanding it right? (The rationale is that I wouldn't be the priority since the SA/SM will want to distribute to those who doesn't have any QB yet...?)
[3] The non-QB is not part of the pre-spend. No exception. Is this true as well? (Does it depend on the SA/SM at all?)
[4] I know "it varies," but is there a typical pre-spent ratio for B25 touch (black/palladium) and/or B40 (black or dark neutral / palladium)?
[5] For a pre-spend level, would a less competitive store expect a lower pre-spending level? (e.g., NYC vs. Dallas..?)

I am just trying to gather some information. Thanks!

 

[addiCCted]

If your store SM likes to “award” the offer to high pre spenders and the decision can swing from 1 customer to another customer just becoz of pre spend, then the system would become like a “bidding” system.

Say u and another customer ask for gold birkin 25, and they could see that 1 of this bag is arriving. SA1 customer spent 30k asked for this, so your SA who is SA2 tells u that ur pre spend is at 25k. When the bag comes, it’s not gonna be yours. Seeing that you really want the bag SA2 may come to you to tell you that please buck up as the SM will “award” this offer to the most “deserving” customer. So, u keep spending and spending….

Another scenario could be the desired bag is coming, SM tells the SAs this is gonna go to the most “deserving” customer. SA1 and SA2 both have customers who want the same bag, and both SAs go to encourage their customers to buck up and out do one another for it.

I mean different strokes for different folks. If this is a glorious game that everybody is having fun playing. Then by all means….

I have had reply to my request for a desired bag from an SA that this bag would be “competitive”. I told her nah, no bag is worth me competing for.

After a while, I realize it’s just a bad taste in my mouth even if I managed to outdo the crowd.

Thank you very much for the detailed reply. I agree with your last sentiment. When my sa starts mentioning conditions or requirements that aren’t convenient for me (ie, you have to come in today, or can’t hold it blah blah blah), I just say no to the bag. If it’s meant to be it’s meant to be.

 

[smoothsailor]

Thank you very much for the detailed reply. I agree with your last sentiment. When my sa starts mentioning conditions or requirements that aren’t convenient for me (ie, you have to come in today, or can’t hold it blah blah blah), I just say no to the bag. If it’s meant to be it’s meant to be.

Where the conditions are clear, it’s not that bad. When there is a “price” or “bidding” war, the bigger spender wins. When will it ever end….

Anyway, some SMs do not operate this way and prefer their business to be sustainable. Hence, they manage the stock levels (don’t let any one customer or one SA gets all stock).

Since many are looking around this thread for answers, just sharing my understanding of the Hermes ecological system. Hope that with all the information, we all become smarter consumers.

 

[PrincessSoFear]

Oh wow is this goal including leather goods like QB/non-QB or excluding? That's quite a lot.

To my knowledge, one of her colleague already hit the goal! 1 fine jewelry + 1 croc QB with diamond buckle

 

[QuelleFromage]

Sorry! I meant back to back purchases! I’ve read on this forum that they may accepted a highly coveted offer in March and then another in May. Just always surprised me but could be for long term or high spenders.

I also wonder if those people get back to back offers because SAs know they continue to spend throughout the year even though they know they cannot get another offer. I cannot deny that as someone with a limited amount of funds, I would prob be much less aggressive with spending for second half of year if I got two qbs early on…

Long-term clients can and do buy iconic bags in short periods of time. In my experience it's just because that client is looking for specific things, and when those things come in, they will be offered.
Is there some consideration of the fact that that client will still be around in a year? Of course. But mostly it's just shopping.

Questions:
[1] Does the "pre-spend" get reset every time after getting a QB? So, if I got the first QB in early November, and lets' say, I've resumed shopping since November 15 again. The pre-spend for next QB counts from November 15 then?
[2] After November 15, if I get a non-QB (e.g., men's Kelly bag), the 2nd QB will be delayed for months. Am I understanding it right? (The rationale is that I wouldn't be the priority since the SA/SM will want to distribute to those who doesn't have any QB yet...?)
[3] The non-QB is not part of the pre-spend. No exception. Is this true as well? (Does it depend on the SA/SM at all?)
[4] I know "it varies," but is there a typical pre-spent ratio for B25 touch (black/palladium) and/or B40 (black or dark neutral / palladium)?
[5] For a pre-spend level, would a less competitive store expect a lower pre-spending level? (e.g., NYC vs. Dallas..?)

I am just trying to gather some information. Thanks!

1-3 are not true. Maybe in some select stores but nowhere that I shop.
(5) - maybe, but I certainly would not consider Dallas a less competitive store. It's very competitive.

 

[RuedeRivoli]

Questions:
[1] Does the "pre-spend" get reset every time after getting a QB? So, if I got the first QB in early November, and lets' say, I've resumed shopping since November 15 again. The pre-spend for next QB counts from November 15 then?
[2] After November 15, if I get a non-QB (e.g., men's Kelly bag), the 2nd QB will be delayed for months. Am I understanding it right? (The rationale is that I wouldn't be the priority since the SA/SM will want to distribute to those who doesn't have any QB yet...?)
[3] The non-QB is not part of the pre-spend. No exception. Is this true as well? (Does it depend on the SA/SM at all?)
[4] I know "it varies," but is there a typical pre-spent ratio for B25 touch (black/palladium) and/or B40 (black or dark neutral / palladium)?
[5] For a pre-spend level, would a less competitive store expect a lower pre-spending level? (e.g., NYC vs. Dallas..?)

I am just trying to gather some information. Thanks!

I will try to answer your questions, hopefully other experienced shoppers can chime in, too.

1. Not really. It's a combination of how much you've pre-spent, which bag is on your wish list and availability of bags. For example, I know a VVVIP in my store who spent $1M on a Horizon order few years ago. Now the person can pick up bags here and there, no pre-spend to consider. Of course this is an extreme example but in general, it would apply to many clients in a smaller scale.

2. This is mostly true. But again, it really depends on your profile and your relationship with the store. The type of non QB also pay a big part. For example, a Constance would delay your next QB more than a Herbag.

3. Non QB is not part of pre-spend but if it's an exotic bag, the SA would get commission for it. This applies for QB as well. SA do not get commission for QB but for certain bags (e.g Himalayan with Diamond hardware), they do get commission because these bags are not easy to sell.

4. The pre-spend is based more on the rarity of the bag, not the $ price of the bag. A mini Kelly can cost only $8 but I doubt you'd get offered that bag if your pre-spend is $8k.

5. I don't think so because smaller store would be allocated less bags. It might be a bit easier because less competitions.

 

[Crapples]

I will try to answer your questions, hopefully other experienced shoppers can chime in, too.

1. Not really. It's a combination of how much you've pre-spent, which bag is on your wish list and availability of bags. For example, I know a VVVIP in my store who spent $1M on a Horizon order few years ago. Now the person can pick up bags here and there, no pre-spend to consider. Of course this is an extreme example but in general, it would apply to many clients in a smaller scale.

2. This is mostly true. But again, it really depends on your profile and your relationship with the store. The type of non QB also pay a big part. For example, a Constance would delay your next QB more than a Herbag.

3. Non QB is not part of pre-spend but if it's an exotic bag, the SA would get commission for it. This applies for QB as well. SA do not get commission for QB but for certain bags (e.g Himalayan with Diamond hardware), they do get commission because these bags are not easy to sell.

4. The pre-spend is based more on the rarity of the bag, not the $ price of the bag. A mini Kelly can cost only $8 but I doubt you'd get offered that bag if your pre-spend is $8k.

5. I don't think so because smaller store would be allocated less bags. It might be a bit easier because less competitions.

Interesting. I would have thought Himalayan would be very easy to sell. To the right buyer of course but there would be many I assumed.

 

[RuedeRivoli]

Interesting. I would have thought Himalayan would be very easy to sell. To the right buyer of course but there would be many I assumed.

I personally know someone turned down a Himalayan Kelly with diamond hardware because the price of the bag does not make sense to the person. I couldn't remember the price but for FY24, Hima 30 price up to 92k, Hima 25 is 89k (with no diamond).

Faubourg is the hot bag now. So for the Faubourg, it's very hard to get. The white one is 43k, the black/blue/brown 33k, I believe.

 

[impaktplayer]

Long-term clients can and do buy iconic bags in short periods of time. In my experience it's just because that client is looking for specific things, and when those things come in, they will be offered.
Is there some consideration of the fact that that client will still be around in a year? Of course. But mostly it's just shopping.

1-3 are not true. Maybe in some select stores but nowhere that I shop.
(5) - maybe, but I certainly would not consider Dallas a less competitive store. It's very competitive.

Agreed on (5), Dallas is a super competitive store.

 

[sakura_lover]

What is the current prespend ratio like in US for Birkin/Kelly 25 in neutral color? What about MK?

 

[acrowcounted]

What is the current prespend ratio like in US for Birkin/Kelly 25 in neutral color? What about MK?

2-5:1 depending on relationship.

 

[Deleted 793791]

1-3 are not true. Maybe in some select stores but nowhere that I shop.
(5) - maybe, but I certainly would not consider Dallas a less competitive store. It's very competitive.

Thank you, @QuelleFromage. I was clearly wrong about Dallas as an example.

I will try to answer your questions, hopefully other experienced shoppers can chime in, too.

1. Not really. It's a combination of how much you've pre-spent, which bag is on your wish list and availability of bags. For example, I know a VVVIP in my store who spent $1M on a Horizon order few years ago. Now the person can pick up bags here and there, no pre-spend to consider. Of course this is an extreme example but in general, it would apply to many clients in a smaller scale.

2. This is mostly true. But again, it really depends on your profile and your relationship with the store. The type of non QB also pay a big part. For example, a Constance would delay your next QB more than a Herbag.

3. Non QB is not part of pre-spend but if it's an exotic bag, the SA would get commission for it. This applies for QB as well. SA do not get commission for QB but for certain bags (e.g Himalayan with Diamond hardware), they do get commission because these bags are not easy to sell.

4. The pre-spend is based more on the rarity of the bag, not the $ price of the bag. A mini Kelly can cost only $8 but I doubt you'd get offered that bag if your pre-spend is $8k.

5. I don't think so because smaller store would be allocated less bags. It might be a bit easier because less competitions.

@RuedeRivoli - Thank you very much. It was very helpful learning about your experiences. I gained great insights from your your responses.

 

[Hstarter]

2-5:1 depending on relationship.

Is a MK and a K25 in the same category regarding popularity/ demand? Or are you saying a K25 is on the lower end of that range while an MK is towards the higher end?