Oh no! Don’t leave! BH is really great to locals with consistent and predictable spend. My worry is that I am ramping down my spend and am preparing for a possible change in the level service I may receive going forward. If you have a wonderful SA at BH, please do not change. I have been at BH for over a decade and would never change, my spend has ramped down a bit, but the level of service has remained very high to superlative. I have never spent $100K at one time and in the decade plus I have been there, that was the only time I have witnessed a transaction of such a high value. Many times when I am at the register, I will see the numbers from a previous transaction and they are typically in the $6k to $25k range. My experience with BH is that they favor local, consistent lifestyle clients. My SA knows he can rely on me to be interested in new RTW every new season, and that I shop for myself and daughters on Valentines, Mothers Day and Christmas and spend roughly the same amount each time. Doggie Bags posted earlier in this thread about Sales goals and milestones that each SA must meet each year.You are so right. This is why I am thinking of changing my home store from BH to TopangaNot sure if this location is competitive, but I am sad to loose my wonderful SA
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If you have a good relationship with your BH SA, clearly they value your patronage. BTW, the choice of bags at BH are unparalleled in California. Please stay.
That being said, only switch stores if your SA recommends you switch and if it is more convenient for you.
Edit to add: When I said BH is rough, I meant it is rough for tourists to walk in off the street and get a QB. I stopped eavesdropping in on the FJ shopper and did not see whether or not they did get a bag offer. I hope they did, but would not be surprised if she was offered a larger size QB like B35, K32 or a non QB.
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