you know I just got an email back from them (I had emailed to let them know that the bbags were fake the first day I saw them) and they said "We guarantee all of our merchandise to be 100% authentic" and I reply "I understand that, but I think you have made an error with the Balenciaga's - because your new batch (teal, indigo, etc) are definitely fake!"
:sigh: they just won't believe it.