Trying to call but no one ever picks up at my local PO. It rings until the line goes dead or they will pick up and hang up in the same motion. They're pretty ridiculous. PO closes at 530 and I get out of work at 6 so we shall see.
*Selling* on Mercari
- Thread starter lauren85
- Start date
TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others
You sure you are not in the UK? Because that is a bit like my PO here... They have apparently a new system where all items get a bar code and are scanned every step of the way so they can track down where they are and if certain items disappear when the same person handles them, to investigate (as there was a problem with items going missing, especially cards and then the pin numbers) so I print out all the labels, bring them to my PO, and expect them to scan them, one of the people working there (I use the term work quite broadly) dumps them all into one of their postage bags, I went "Errr, I think you are meant to scan them for tracking" she "Oh no, they scan them when they deliver..." Actually the whole way the post office tried to win customers back was the advertising "Track your item everywhere, it is scanned every bit on the way", when I explained it to the guy who delivers, he was "Yes, following the delivery is actually the whole point of this..." So basically if the guy at the end of the chain also doesn't scan, you are a bit lost to show that your item was delivered, on the other hand I got a bunch of items that were not for me, totally different area of town, figured instead of sending with "Was delivered to wrong address" and they possibly just returning it to the sender, I bring the stuff there myself. Good thing that I am taking the dog out for walks a lot...
That sucks. Your best chance for results is to reach your local post office so they can speak to the carrier and check the GPS.
One time I opened a missing package case with USPS for an item I had shipped, and about 3 months later I got a message that said we can't find your package. About 2 months earlier, tracking had been updated to show it was delivered. So the people doing the search were useless.
When they first started this in the US, there were a lot of post office employees who weren't on board with it. I stopped taking packages to the post office because they purposely wouldn't scan as they didn't want people with prepaid postage holding up the line. They'll pick up packages from my home. At the beginning of this, most carriers wouldn't scan upon pickup. I kept calling and complaining. There was one supervisor who was trying to train all the carriers to scan without much luck. I think that personnel has turned over enough that most of the current carriers are much better. Almost all my packages are now scanned upon pickup. I had a sale about a month ago that was never scanned on delivery, but the buyer never complained so I know she got it.
The request I filled out online is supposed to be sent to my local PO, but I'm still trying to call.
Previously I used the contact us option for a package that kept hitting the distribution center and getting kicked back to local PO for some reason. Well that message made it to the supervisor where my package was supposed to be delivered and they responded with the nicest apology and their direct line if I had any more problems with that delivery. Too bad they aren't in FL!
I also had the email of the local supervisor, but she moved to another branch so I'm stuck at the moment with the local phone number that no one answers.
The idea of this is that you don't hold up the line, you leave the parcels in a designated area for them to scan and process with the paperwork, which basically can be done whenever they have time, like when it is quiet or they are still working but officially closed for people coming in, when I went in it was totally empty and she just grabbed and put them in the big grey mailing bag. I totally like that they want to track all items, but this only works if they do scans. I know their jobs aren't great, but seriously, that is not my fault, I just want the service I pay for.
If you call very early in the morning (between 4 and 7 am) before the carriers pick up and go off with their daily rounds, you're more apt to get someone to answer. Then you can ask for the supervisor. (I've also got calls answered at lunch time but that's hit or miss.)
Thanks, I'll try that. I did get a response (email) from the local office that they will investigate and work with me until the issue is resolved. Template language but at least I know the local PO about knows the issue while I try to get someone on the phone or get there in person.
My item was delivered today. I inspected it carefully since I thought I'd have to "accept" it but no. The listing is no longer in "in progress" folder. A couple of hours later, I got a notification from Mercari that " your item was delivered". That's it.
I hope it was your original item and not damaged or missing bits! That is a bit shoddy, are they taking lessons from evilBay?
Fortunately, yes ! It's in the same condition, new with tag. I have no idea what I could do if it isn't.
Great. I wonder what you're supposed to do if it arrived damaged then. Thumbs down.
Finally had a chance to go to the post office. There were 2 lines, one for regular business and one for people with issues... Guess which one was longer. The supervisor took my info and went in the back. Came back and said it was delivered to right address wrong street. She called the carrier to let him know he needed to go get the package. She said if he can't recover it then we would do an insurance claim since the GPS shows a different address. Received a call from the carrier (his personal number which he also gave me to call with issues - big mistake lol) and he found the package and it wasn't opened and that he would go get it and bring to me tonight around 930pm. Poor guy but yay for me. Now I'm just hoping still that the buyer sent the boots back in original condition since the mercari transaction closed on Monday. And also why did it take me going there in person when this is the same supervisor who answered my email saying she'd investigate. She did nothing until I went in but at least it was found 
Finally had a chance to go to the post office. There were 2 lines, one for regular business and one for people with issues... Guess which one was longer. The supervisor took my info and went in the back. Came back and said it was delivered to right address wrong street. She called the carrier to let him know he needed to go get the package. She said if he can't recover it then we would do an insurance claim since the GPS shows a different address. Received a call from the carrier (his personal number which he also gave me to call with issues - big mistake lol) and he found the package and it wasn't opened and that he would go get it and bring to me tonight around 930pm. Poor guy but yay for me. Now I'm just hoping still that the buyer sent the boots back in original condition since the mercari transaction closed on Monday. And also why did it take me going there in person when this is the same supervisor who answered my email saying she'd investigate. She did nothing until I went in but at least it was found
I would escalate it with the Post Office