*Selling* on Mercari

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#196
So to follow up, the listing that was "in progress" where I could track the return and have 24 hours to report if item is received in other condition is now showing as order canceled. All of the chat messages from support go to a "page not found" and the "good news your item is on its way back to you" notification goes to "order canceled" as well. Luckily I am able to see via USPS informed delivery that a package was sent to me and this is not a large $$ amount, but once all my payments hit my bank account I am deleting my account. I'll stick with Ebay where you can sort of talk to a person and show your side of a case. Mercari just took a very sketchy turn for me where I'm imagining my Coach bags going to a scammer never to see them or the $$ again.
 
#201
Sapphire2691 said:
Sorry to hear about your case. Do they make you cover return shipping ?
Click to expand...
Not sure. I'm not sure how they would charge me short of taking from my checking account and nothing regarding shipping charges has been disclosed. Even the email asking if I wanted item back didn't say anything and the help page doesn't help at all lol.
 
#203
holiday123 said:
Not sure. I'm not sure how they would charge me short of taking from my checking account and nothing regarding shipping charges has been disclosed. Even the email asking if I wanted item back didn't say anything and the help page doesn't help at all lol.
Click to expand...
May be they paid for label. The lesson of the day is if someone tries to nickel and dime you, just be careful. LOL !
 
  • Like
Reactions: Gabs007 and holiday123
#205
Gabs007 said:
I think they stopped operating in the UK, but yes, anybody who does do the "nickel and dime" thing, be careful
Click to expand...
At least on Mercari, Tradesy, and Posh, buyers can't wheedle a partial refund out of you. I just had someone do it on ebay. First she negotiated for a lower price; then when she got it, she claimed there was more damage than she expected. I'm pretty sure there was no damage as I examined it before I sent it out, but to prevent a SNAD, I immediately offered her a partial, which she accepted; then gave me good feedback. I knew I didn't have to do it, but I'd rather get rid of the problem. It is cheaper giving a partial than having to pay shipping both ways for a return.
 
  • Like
Reactions: Sunshine mama and Gabs007
#206
whateve said:
At least on Mercari, Tradesy, and Posh, buyers can't wheedle a partial refund out of you. I just had someone do it on ebay. First she negotiated for a lower price; then when she got it, she claimed there was more damage than she expected. I'm pretty sure there was no damage as I examined it before I sent it out, but to prevent a SNAD, I immediately offered her a partial, which she accepted; then gave me good feedback. I knew I didn't have to do it, but I'd rather get rid of the problem. It is cheaper giving a partial than having to pay shipping both ways for a return.
Click to expand...

I honestly rather brought stuff to the charity shop than selling on eBay because a lot of the buyers were totally horrendous, to the point of wearing a new item, washing it when it said dry clean only, ruined it and then forced a return, I reported them but nothing happened. Figured if it costs me time and money, it is a better idea of just going to charity shops and donating
 
  • Like
Reactions: Sapphire2691
#207
Gabs007 said:
I honestly rather brought stuff to the charity shop than selling on eBay because a lot of the buyers were totally horrendous, to the point of wearing a new item, washing it when it said dry clean only, ruined it and then forced a return, I reported them but nothing happened. Figured if it costs me time and money, it is a better idea of just going to charity shops and donating
Click to expand...
A buyer I reported eventually got kicked off ebay. She opened a SNAD return, then shipped her old beat up purse instead of the nice one she got from me. She must have done it to someone else too.
 
  • Like
Reactions: Sunshine mama
#209
whateve said:
A buyer I reported eventually got kicked off ebay. She opened a SNAD return, then shipped her old beat up purse instead of the nice one she got from me. She must have done it to someone else too.
Click to expand...

It's great if they actually do something sometimes. I was really angry, I put a bunch of stuff that wasn't even worn up due to an upcoming move, wasn't really too concerned about the money I got for it, just wanted it gone, it honestly felt like I was running a "rent-a-dress-for-nothing" business, the stuff some people pulled was unbelievable, a cashmere wool suit in the washing machine and it shrunk, one woman wore a silk dress and spilled wine over it and the stain didn't come out - obviously my fault, both pulled SNADs and they were automatically approved. I was furious, what do they expect me to do? Not just sell a dress but run around with a bib and follow the buyer everywhere and make sure her drink hits her mouth and not her dress?
 
Last edited:
  • Like
Reactions: whateve
#210
Sapphire2691 said:
I just got a return request after 180+ sales in 3 years. It's not a very high value but annoying for sure. Mercari is currently reviewing.
Click to expand...
If your payment came through PP, you should win the case automatically.

In fact, there was a recent post where a seller sold an item on ebay in April. 9 months later, the buyer opened a Paypal dispute claiming item wasn't as described but requested what sounds like a partial refund. Paypal automatically closed the dispute (after notifying the seller) because it was past the 180 time frame to open disputes.
SNAD from April 2019 recieved today
 
You must log in or register to reply here.
Top