Mercari doesn't use paypal. They hold the money, then release it to the seller once the transaction is complete.
*Selling* on Mercari
- Thread starter lauren85
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I would have thought so too, but people said they got the return requests and they were automatically approved? Which seems really really strange
My return request from buyer was less than an hour after delivery. The return approved email came 15 minutes before the return requested email so I'm assuming it was automatically approved vs. a CS rep in the return department reviewing the case that quickly. Seems rather unlikely. In fact as a buyer I opened a case once because a keychain I bought was missing crystals and within seconds I received a return approved message. I know that no one could have possibly looked at the pictures I sent that quickly.
A buyer has 3 days to accept the item or raise a SNAD case. Once you accept item (rate the seller) the transaction is final and funds are released to seller. If you don't rate then after 3 days the funds are automatically released to seller and transaction is final.
I'm still waiting for the item back from the return mercari approved. The transaction shows canceled and I cannot track on mercari , but CS sent me the tracking information. I can track on usps informed delivery as well.
Of note, this listing I received a warning that they took my (in process and return approved listing) down because it didn't have sufficient photos and was a prohibited item. I'm assuming the buyer reported it? Anyway I messaged support to review my listing because I had 8 pictures including serial number and their 100s of other listings (including one from my buyer) had only 4 pictures and none of them had sufficient pictures to show authenticity. My case was escalated to the mod team. The response I received from the mod was my listing was reviewed and it was determined it was flagged in error and they removed the warning from my account and reactivated the listing.??? I responded that unfortunately they already approved the return so a little too late for that and why would they activate a listing when I haven't received my item back yet? I also received a response that if my item shows up in other condition than sent that they will reimburse me.
Overall not a fan of Mercari at the moment even though it doesn't look like it's costing me any shipping charges and that I should be made whole if my item was switched or whatever by buyer.
That's not too bad then, as I said, I think they stopped operating in the UK, I once gave Depop a try but decided to close the account because the offers were so lowball (I don't know how anybody can expect to buy Gucci shoes for 5 or a Valentino dress for 10) and a few people said they had real issues with people randomly returning because of buyer's remorse.
I think that if you find out you got a fake even after the three days, you could open a return request or open a case with your credit card. Maybe Mercari takes the items back themselves. I don't know how they would be able to go back to the seller at that point, unless she had other pending sales they could withhold money from.
I think with fakes you are always protected, which is a great thing
Funny enough, decided to check Depop, and despite closing my account and deleting the app, the listings are still up there? Weird
Lol tracking shows delivery but nothing was delivered. My carrier just picked up my outgoing package so I check tracking of this return and it shows delivered (between the time I got home and checked tracking and the time the carrier picked up the outgoing package it was somehow delivered?) Makes no sense. Then the carrier (substitute) drives back and forth down my street at least 4 more times. She has no idea what she is doing so the explanation of how the delivery tracking happened 30 minutes before my carrier pick up is that the carrier delivered this package somewhere else. Now I have a case open with USPS. Ugh.
Mercari said " good news ! your item is on the way back to you !" LOL !
I wonder if Mercari provided her with a return label. I wonder if she is a scammer and returned something else and changed the address so it would look like it was returned to you.
I'm not sure, but mercari gave me the tracking link, which aligns with my informed delivery so at least I know it was addressed to me. Now the size and weight is a mystery. It's just funny how the 1 package that goes missing out of 100s I've received is this one. What can you do. Stinks because if I recover it and it's not original condition I only had 24 hours to notify mercari.
In this case I'm 99% sure it's carrier error because the delivery scan was at 6:09pm when I was stalking the front door and my outgoing pick up wasn't completed until 6:40pm. It would only make sense it was delivered somewhere else because I can't see the carrier delivering a package and then 31 minutes later coming back and delivering the mail and picking up my outgoing package. Plus she was driving up and down my street still until after 8pm so I'm pretty sure she's clueless.
Could you not ring them and tell them that you haven't received it and that they check with the GPS tracking? Usually they use that or a signature. Mind you we had one delivery person who left it in a "safe place" - couldn't find it in the garden shed (which I thought was the safe place and since I don't think anybody will go in and steal our garden furniture, usually open) so chased up the delivery company who chased up delivery bloke, he thought the trash can was a "safe place" to store. Luckily we recovered it before the bin men came.
I recall in LA I had my wallet stolen and needed my credit cards replaced, bit of an issue with the UK bank (no issue with the German bank or Amex) who suggested I go to my local branch and just withdraw money in cash if they know me, so I asked him since when Los Angeles is part of the UK, why was I not told, and would he mind telling me the local branch here? Ended up with being told that they would make sure I get a new credit card, then somebody from Visa rang and gave me a password, apparently without it the driver would not hand over a sensitive item like a credit card (thought that is great security) and the time when they will arrive. I sat outside the house, waiting, desperately, no UPS, after 2 hours went in and checked, showed up as delivered but not where... Luckily somebody further down the road came and went "I think that is your name, we found it in our front garden...." So they dumped it at the wrong address, just threw it into their front garden, that password thing was a bit of a joke...
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