Hope your boots are still in original condition. Why would someone keep your package unopened, but not attempt to return it to the post office or redeliver it to you, unless it's been sitting on someone's porch all this time?Finally had a chance to go to the post office. There were 2 lines, one for regular business and one for people with issues... Guess which one was longer. The supervisor took my info and went in the back. Came back and said it was delivered to right address wrong street. She called the carrier to let him know he needed to go get the package. She said if he can't recover it then we would do an insurance claim since the GPS shows a different address. Received a call from the carrier (his personal number which he also gave me to call with issues - big mistake lol) and he found the package and it wasn't opened and that he would go get it and bring to me tonight around 930pm. Poor guy but yay for me. Now I'm just hoping still that the buyer sent the boots back in original condition since the mercari transaction closed on Monday. And also why did it take me going there in person when this is the same supervisor who answered my email saying she'd investigate. She did nothing until I went in but at least it was found
*Selling* on Mercari
- Thread starter lauren85
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I think sitting on the porch is highly likely, when my wallet was nicked and I needed my CC replaced (endless saga really) while being in LA for about 6 months, Visa gave me a time window when it would be delivered and a password without the driver would not hand it over, no driver ever showed up, somebody living nearby, street with the same name but not the same cul de sac, eventually brought it to me as he recognized my name simply because his dog and the dogs next door who I walked in the evenings (I adore cats and dogs and missed mine) were friends. All the security precautions and passwords mean zilch if the driver is a bit of an idiot
I thought that was strange too. I did jog by the 2 houses this am that have the same house # but are a couple of streets over from me and one looks like they are out of town. I suspect that they have a neighbor picking up their mail and the neighbor didn't pay attention to the addressee, only stockpiled the mail and only realized when the carrier came knocking on the door.
Got the boots, exact same condition as sent so what mercari approved as SNAD is still a mystery. Last item was rated today and once payment is transferred to me I'm going to be done with them for a while. Will leave my account since I have almost 200 5 star transactions, but need a break. Oh it occurred to me that if one did have SNAD, the rating would not reflect it since if you rate, you cannot request return. Interesting.
Glad they are in the same condition. As it turned out, Mercari covers return shipping.
Thank you. All in all it cost me no money so it could have been worse. I did see that on lower priced items, the policy is different:
For some lower-priced items, we may not require that the item is returned, the seller will not be required to refund, and the buyer will be issued credits instead of a refund to the original form of payment. For higher priced items, we will refund the buyer once tracking confirms that the item has been delivered.
Do you know the cut off value ? Mine was $50 item. Mercari asked me though if I'd like my item back. What makes me think I am willing to loose out my authentic item as well as $50 ?
I do not. Probably the cut off would be anything over what round-trip shipping would cost them? The one item I had to do a claim on as a buyer was a $12 keychain. The return was instantly approved and mercari credit issued. I had to follow up to get a refund vs. mercari credit and they told me I didn't have to send the item back. I thought that was strange until I found out the seller wasn't going to suffer a loss either.
I joined Mercari this week to buy a $40 item and also listed my first item using the $5 off coupon. I like that they only charge fees on the item cost and not both the item cost and shipping like ebay does... but from reading this thread it seems like Mercari is trending towards being more like eBay.
I believe they started in December. Things that were previously listed will probably be allowed to stay until they sell or you try to edit them (this happened to me where I tried to edit a bag and then they wouldn’t let it back up until I authenticated). It’s inconvenient but maybe it will eventually help get a bunch of the junky fakes off the site.
I think price over $299 has to go through the authentication. I had a couple items over $299 and authentication was pretty quick. It was annoying though because I take pics and then later write up listing. For authentication you have to take at the time you upload to the service vs upload a saved picture.
I sold an item on Feb 15th, shipped ( first class $4.25 ) it on the same day ( Saturday ) and it was "in transit to next USPS facility" as of Feb 22nd when buyer messaged me asking why she hasn't received it. I let her know what USPS tracking said. The next day, Mercari messaged me suggesting I contact shipping provider and they'd revisit the case if not delivered after March 1st.
Now I am relieved to see that it is "out for delivery".
Does anyone have this happen to them ? I wonder if buyer contacted Mercari and if there's anything I could do in future to protect myself in case if item gets lost or delayed ?
Thanks in advance !
Now I am relieved to see that it is "out for delivery".
Does anyone have this happen to them ? I wonder if buyer contacted Mercari and if there's anything I could do in future to protect myself in case if item gets lost or delayed ?
Thanks in advance !
Sometimes packages get lost in the USPS system. Usually it is helpful to call the post office. Sometimes an inquiry is enough to get a package moving again. I doubt Mercari did anything on their end. The only thing you can do to protect yourself is to make sure your package is well secured and the label is attached well. I usually tape all around the edges of the label, putting a large piece of clear tape over the buyer's address and another smaller piece across the tracking number, but not on the barcode. If you used Mercari's first class label as opposed to buying it yourself, I believe it comes with insurance so if the package were lost, I think Mercari would have to pay you.