*Selling* on Mercari

[Sapphire2691]

Sometimes packages get lost in the USPS system. Usually it is helpful to call the post office. Sometimes an inquiry is enough to get a package moving again. I doubt Mercari did anything on their end. The only thing you can do to protect yourself is to make sure your package is well secured and the label is attached well. I usually tape all around the edges of the label, putting a large piece of clear tape over the buyer's address and another smaller piece across the tracking number, but not on the barcode. If you used Mercari's first class label as opposed to buying it yourself, I believe it comes with insurance so if the package were lost, I think Mercari would have to pay you.

Thank you ! Yes, I used Mercari shipping label. I did not apply clear tape over tracking number but label is securely taped etc. I wonder if I should begin using $4.99 label ( if it is an upgrade to priority mail ).
As of yesterday, I had no idea which post office to call when tracking said "in transit".

 

[whateve]

Thank you ! Yes, I used Mercari shipping label. I did not apply clear tape over tracking number but label is securely taped etc. I wonder if I should begin using $4.99 label ( if it is an upgrade to priority mail ).
As of yesterday, I had no idea which post office to call when tracking said "in transit".

I usually call either my local post office or the post office of the buyer. It is difficult to find the local post office number. Most listings just give you the 800 number, which is next to useless IMO.

 

[BeenBurned]

I usually call either my local post office or the post office of the buyer. It is difficult to find the local post office number. Most listings just give you the 800 number, which is next to useless IMO.

To find the direct number to a post office location, go to USPS.com

• Under quick tools, click on "find USPS locations"
• Enter the zip code
• Filter by "post offices"
• I usually check "within 1 mile" (shortest distance) to get the closest actual postal location
• In the following example, I chose 10020, a NYC zip code.
• Click on the hyperlinked city/location

In the case I used, there are multiple post offices within a mile so i clicked on the Rockefeller Center one. Under the 1-800 number, there's the direct number to that location. If there's another post office that actually handles the mail, they'll redirect you. But this is the best way to get specific info as you're contacting them directly.

EXAMPLE:

 

[Sapphire2691]

Thank you !

 

[anthrosphere]

Anyone on android had major issues of their app constantly freezing and crashing when deleting pictures in the editor? Or even looking at the pictures in the listing?

It's so bad. I never had this issue on the iPhone/iPad. I complained and left a bad review on the app store and mercari responded to it. But it doesn't look like they're doing anything to fix it. I hate that android apps get neglected like this.

 

[holiday123]

I might have to give mercari another chance. Zero fees is too good to pass up. I wonder if there is a catch?

 

[holiday123]

1 sale so far and it seems the offer is accurate - $0 fees.
I have an item that I chose mercari label for because I prefer to use their label vs. having to enter address myself through PayPal or other. Item is 1 pound 5 ounce boxed so I'm guessing it is the mercari 1-3# rate ($10.77 usps). 2 different people asked me to double check shipping because it seemed high (one said overwhelming). Is $10.77 really high? I mean I know Amazon prime spoils us with free shipping, but shipping is not actually cheap anymore. I only responded that mercari sets the rate based on weight, I don't make anything off shipping.

 

[Fullcloset]

Complete stop of sales on Mercari. Nothing is selling. Its been months. And nothing. I can't even promote anything anymore because Mercari won't let me raise the promotion price beyond the last offer and it is getting way too low. I tried raising the price and trying again but nope - Mercari refuses to ease the low promotion price. So now either you have to delete and relist really high or just stop promoting. And the most annoying thing is on media and books - you can't promote at all if the item was ever promoted at $6 because you can't go below that and it won't let me raise the promotion price. So annoying. Don't know if this has anything to do with the lack of sales but I have gotten shipping price complaints which I try to explain that Mercari doesn't offer an option of using USPS flat rate shipping or media mail but the sale is just lost. They keep giving me coupons to buy stuff with but I won't buy unless I first sell so the coupons just expire. Is anyone else getting annoyed at not being able to raise the last promoted price and just watching it go lower and lower to the extent it is not even worth it to sell the item? I dont use their automatically pricing either - which I noticed they automatically turn ON when you list a new item and you have to make sure to turn it off. They are starting to get sneaky like ebay now. I hope they haven't been hiring any former ebay executives.

 

[whateve]

Complete stop of sales on Mercari. Nothing is selling. Its been months. And nothing. I can't even promote anything anymore because Mercari won't let me raise the promotion price beyond the last offer and it is getting way too low. I tried raising the price and trying again but nope - Mercari refuses to ease the low promotion price. So now either you have to delete and relist really high or just stop promoting. And the most annoying thing is on media and books - you can't promote at all if the item was ever promoted at $6 because you can't go below that and it won't let me raise the promotion price. So annoying. Don't know if this has anything to do with the lack of sales but I have gotten shipping price complaints which I try to explain that Mercari doesn't offer an option of using USPS flat rate shipping or media mail but the sale is just lost. They keep giving me coupons to buy stuff with but I won't buy unless I first sell so the coupons just expire. Is anyone else getting annoyed at not being able to raise the last promoted price and just watching it go lower and lower to the extent it is not even worth it to sell the item? I dont use their automatically pricing either - which I noticed they automatically turn ON when you list a new item and you have to make sure to turn it off. They are starting to get sneaky like ebay now. I hope they haven't been hiring any former ebay executives.

I haven't had that problem with promoting but I don't promote often. It rarely results in sales. I don't care for the promote to everyone because it only allows you to do 5% and I don't think anyone will be swayed by 5%. I only promote to likers.

You don't have to use Mercari's label. If you want to use flat rate boxes, you can choose to ship yourself, then buy the postage on paypal. Then you just enter the tracking number on Mercari. I do this for anything I can ship cheaper than any of Mercari's options.

I haven't noticed automatic pricing. What is that?

 

[GemsBerry]

I might have to give mercari another chance. Zero fees is too good to pass up. I wonder if there is a catch?

It was too good to miss, but I sold bag just after that.10% commission and shipping fees (on me) was not too bad. Yet buyer didn't bother to accept order and I had to email support to release my funds. Their system didn't "pick up" delivery date either, though it was showing on USPS tracking. Less than perfect.

 

[whateve]

It was too good to miss, but I sold bag just after that.10% commission and shipping fees (on me) was not too bad. Yet buyer didn't bother to accept order and I had to email support to release my funds. Their system didn't "pick up" delivery date either, though it was showing on USPS tracking. Less than perfect.

I didn't sell anything during the promo period. I have had buyers not accept the order on several occasions but never had to contact them to get my funds. I've noticed that there is a delay in their system in picking up USPS tracking.

 

[Fullcloset]

Still haven't had a sale on Mercari - and now they are starting again with blocking listings without adding a debit/credit card which is a riot since I actually already have a Vanilla Visa gift card listed. I bought something but it was a disaster - It was a set that came incomplete and a few pieces were broken and the seller expected me to pay to return it. Mercari did refund me but at first they only refunded the cost of the item and not my shipping. I had to upload pictures of the broken items and the box itself couldn't even have fit all the pieces I was supposed to get so I had the proof and they finally also gave me back my $16 in shipping costs. Meanwhile, I was not allowed to rate the seller who has like 100 plus sales and 5 stars. What good is a rating system if you can't give negative ratings to sellers AND get a refund? Then I had several low ball offers from people who could barely hold a conversation and now once again, I can't put new listings or update old listings without ADD A CARD again. I just withdrew the little money I had in balance -and went back to Tradesy. Sales there are very slow and payments take forever - but at least the sales COME at my prices and I do eventually get paid without much hassle. I"ve only return shipped back to me so far too.

 

[Fullcloset]

Mercari, Inc., located at 1530 Page Mill Rd #100, Palo Alto, CA 94304, is regulated and licensed as a money transmitter by the New York State Department of Financial Services. If you have questions about our services or a complaint, please call (888) 578-5870.

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[Laila619]

Hi everyone! I placed my first and only order on Mercari for a really hard-to-find, discontinued perfume and it has been nothing but sadness. The seller has great reviews and lots of transactions so I think she is legit and honest. She said she took my package to the post office the next morning and dropped it in a drop box. Well what has happened since then (5 days) is absolutely nothing. The tracking still shows pre-shipment, USPS is still awaiting the item. I asked her which post office she dropped it off at. A quick google search reveals that this post office is poorly run, and missing/lost/stolen packages are a common occurrence here. You also cannot get ahold of anyone here, as they do not answer their phone. I have tried many times. We are in different states so I cannot possibly go there in person. She said she went there herself and they brushed her off, told her to be patient, and most likely their “warehouse” did not scan it yet, whatever that means. Obviously it’s been 5 days now and still no scan for anything at all. Also, the Mercari seller described the package to me and she said she re-used a shipping box that had contained linen spray and had “Fragile liquid” printed on the box. My theory is a postal worker took it out of the drop box and correctly assumed it was perfume and stole it. I know most postal workers are honest, but this particular location she took it to has an inordinate amount of complaints about lost packages so...

What steps should I take next? Mercari checked in with me and asked if I received my item yet since it had been so many days. I explained that it has not ever been scanned or officially in possession of the USPS according to the tracking. Do I have to file some sort of claim with Mercari to get my money back? I see a cancel order button but according to the system, she already shipped. Do I keep waiting? This perfume is super hard to find and I‘m so gutted at the possibility it was stolen or lost. Thanks for any advice!

 

[whateve]

Hi everyone! I placed my first and only order on Mercari for a really hard-to-find, discontinued perfume and it has been nothing but sadness. The seller has great reviews and lots of transactions so I think she is legit and honest. She said she took my package to the post office the next morning and dropped it in a drop box. Well what has happened since then (5 days) is absolutely nothing. The tracking still shows pre-shipment, USPS is still awaiting the item. I asked her which post office she dropped it off at. A quick google search reveals that this post office is poorly run, and missing/lost/stolen packages are a common occurrence here. You also cannot get ahold of anyone here, as they do not answer their phone. I have tried many times. We are in different states so I cannot possibly go there in person. She said she went there herself and they brushed her off, told her to be patient, and most likely their “warehouse” did not scan it yet, whatever that means. Obviously it’s been 5 days now and still no scan for anything at all. Also, the Mercari seller described the package to me and she said she re-used a shipping box that had contained linen spray and had “Fragile liquid” printed on the box. My theory is a postal worker took it out of the drop box and correctly assumed it was perfume and stole it. I know most postal workers are honest, but this particular location she took it to has an inordinate amount of complaints about lost packages so...

What steps should I take next? Mercari checked in with me and asked if I received my item yet since it had been so many days. I explained that it has not ever been scanned or officially in possession of the USPS according to the tracking. Do I have to file some sort of claim with Mercari to get my money back? I see a cancel order button but according to the system, she already shipped. Do I keep waiting? This perfume is super hard to find and I‘m so gutted at the possibility it was stolen or lost. Thanks for any advice!

I don't think 5 days is long enough. I would wait. I've had packages that have been scanned stop moving within the postal system for over a week. If the post office she dropped it off at didn't scan, it could be in the system but just hasn't been scanned yet.

There are special rules for shipping perfume. It is supposed to be shipped parcel select ground, which I don't believe is an option with the Mercari label, if she used it. Shipping perfume by air is hazardous. Generally if a box has fragile written on it, a shipper is supposed to pay extra for special handling. If someone at the PO saw that fragile marking or realized it was perfume, they may have pulled out the item for special handling.