**Selling/consigning** with Fashionphile

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Okay, the Monday after I posted this I received an email saying my item has been checked in. So it took an entire week after receiving it to 'check it in'. It is now Saturday again and it still isn't up for sale on the website. I have been very generous so far with my time tables but am getting kind of irritated that it's taking so long. I have to go back and check when I first sent in pictures for the quote, but I believe it has been about a month now between sending in the quote, getting the quote, the package shipping, and getting checked in. And it hasn't even been posted for sale yet! [emoji35]


Okay so it took about 2 weeks after them receiving the bag to post it on the website, after some prodding from me. It has been on there a little while now, not sold buy does have 4 people with it in their basket. Wonder how long until it actually sells! This experience has definitely taught me that I am too impatient for consignment, direct buy only for me from now on :/
 
Some sellers think their bags are worth much more than they really are. It's important to look at COMPLETED eBay auctions to figure out the real selling point.



Let's face the truth, many high end items from all top brands lose value over time.



Anyway, Fashionphile only buys what will sell and what will make them a profit. If they turned down your item it means it's not hot right now. Try other avenues.


Oh gosh. I was on Kijiji and somebody was trying to sell their water-colour speedy 35 for a cool $4,000. Now that is nuts!
 
Does anyone know how to track items that I consigned with Fp? I sent in a bag and they told me it will appear in my account once they list the bag... Right now theres no place in my account to track it and even the active quote is gone. Its making me nervous [emoji33]is this normal?

You may call them, but they usually take few days to list the item and will show on your dashboard.
 
I usually sell them directly instead of consign. But this time I try their consignment service, I saw my bag was on the dashboard and then it disappear. It seem like the bag has been sold, but not sure how long will take them to send the payment. Does anyone experience their consignment service on the payment slowness? What if the buyer return the bag, will Fashionphile hold on the payment for certain period of time?
 
I usually sell them directly instead of consign. But this time I try their consignment service, I saw my bag was on the dashboard and then it disappear. It seem like the bag has been sold, but not sure how long will take them to send the payment. Does anyone experience their consignment service on the payment slowness? What if the buyer return the bag, will Fashionphile hold on the payment for certain period of time?


Yes, once it leaves the dashboard that means it has sold! I have sold several items on consignment. It took me 3-5 business days for me to see that the payment was made to my account. If the buyer returns the bag you are not responsible... they will not hold any funds.
 
I usually sell them directly instead of consign. But this time I try their consignment service, I saw my bag was on the dashboard and then it disappear. It seem like the bag has been sold, but not sure how long will take them to send the payment. Does anyone experience their consignment service on the payment slowness? What if the buyer return the bag, will Fashionphile hold on the payment for certain period of time?


For me it happened very fast...like 3-5 days depending on how you asked them to pay you.


Congrats!


Just curious....did you get back roughly the same as direct buy ? Or slightly higher?
 
For me it happened very fast...like 3-5 days depending on how you asked them to pay you.


Congrats!


Just curious....did you get back roughly the same as direct buy ? Or slightly higher?
I'm not sure until I see the final payment. It should be slightly higher than direct buy that's why I chose to consign with them. I was worry cause I don't see any payment activities in my account and heard some issue since I read the forum. That's make me worry about my missing item and payment. I don't know if I should call them since they mention in the FQA that the consignment payment issue 2 times a week and direct buy is 24-48 hours.
 
Yes, once it leaves the dashboard that means it has sold! I have sold several items on consignment. It took me 3-5 business days for me to see that the payment was made to my account. If the buyer returns the bag you are not responsible... they will not hold any funds.
Thank you. That's what I worry about cause I used Tradesy before and they have return 3 days period and they hold my fund until the return period pass. I hope I will get my payment as soon as possible. Thank you.
 
Ok, so my issue has been resolved.

I sent in some items for consignment. Shortly after it arrived at Fashionphile, I decided I wanted to do the buyout option instead for a pressing issue at home. I emailed Fashionphile and it took them over a week to respond.

Buy then, they wanted to offer me even less than the original buyout price they quoted me, citing that too much time has passed. I asked them to honor the original buyout price since they were the ones who took so long to respond to me.

I then connected them to this thread here, and cited the numerous issues other customers were having with them asking why it was taking so long to have questions answered.

They immediately responded saying that they would give me the original buyout and sent the check in the mail. I have just deposited and cleared the transaction. So, ultimately, Fashionphile did work to resolve my issue, but it really was only because I publicly voiced my frustration. I really hope they do work on their response time and customer service without people having to resort to negative public reviews.
 
Ok, so my issue has been resolved.



I sent in some items for consignment. Shortly after it arrived at Fashionphile, I decided I wanted to do the buyout option instead for a pressing issue at home. I emailed Fashionphile and it took them over a week to respond.



Buy then, they wanted to offer me even less than the original buyout price they quoted me, citing that too much time has passed. I asked them to honor the original buyout price since they were the ones who took so long to respond to me.



I then connected them to this thread here, and cited the numerous issues other customers were having with them asking why it was taking so long to have questions answered.



They immediately responded saying that they would give me the original buyout and sent the check in the mail. I have just deposited and cleared the transaction. So, ultimately, Fashionphile did work to resolve my issue, but it really was only because I publicly voiced my frustration. I really hope they do work on their response time and customer service without people having to resort to negative public reviews.


Sad that it has to come to that but atleast you got your money :)
 
I have never had an issue getting in touch with Fashionphile. I assume the common denominator to the non-response issues is email. I believe (I could be wrong but I thought that was implied to me once) their emails all go to a grouped lump box and then various people pick up the emails. It's very easy in that situation for an email to not be responded to right away. Maybe someone picks it up but had to forward it on, doesn't have authority to respond, had to wait for a response, gets sick, etc. Calling them gets a much better result. I have never had an issue with their communication, reaching them, etc. They've always been extremely responsive and helpful. I suggest to everyone who emails them to just call instead during business hours. You'll receive a good response. I've always been very happy with them and treated very well.
 
I have never had an issue getting in touch with Fashionphile. I assume the common denominator to the non-response issues is email. I believe (I could be wrong but I thought that was implied to me once) their emails all go to a grouped lump box and then various people pick up the emails. It's very easy in that situation for an email to not be responded to right away. Maybe someone picks it up but had to forward it on, doesn't have authority to respond, had to wait for a response, gets sick, etc. Calling them gets a much better result. I have never had an issue with their communication, reaching them, etc. They've always been extremely responsive and helpful. I suggest to everyone who emails them to just call instead during business hours. You'll receive a good response. I've always been very happy with them and treated very well.
I think in this internet age it's kinda funny how people will email a million times but never call. To me, these days calling expresses the urgency of the situation. And most businesses usually have someone to answer the phones during the day.

I submitted a request online to Macy's for a price adjustment/refund and it said someone would get back to me in 3-4 days. I waited a week, emailed them again, waited another week and then called. The lady actually said, "what took you so long to call us?!" I'm like, um I didn't want to be annoying and the site said you'd get back to ME. So I agree about calling for faster results.
 
Anyone experiencing a very slow few weeks? I have several things on consignment with them and all of a sudden nothing has sold. I sort of always have at least 8 items on consignment at once time since I mail to them frequently and there seems to be a slow down! every week at least 2-4 items were selling.
 
I agree with several of the posters that FP needs to improve their processes and customer service. A few months ago, I purchased a Chanel flap with what was described as gold hardware. You can imagine my surprise when the purse arrived with SHW. As you probably know, SHW sometimes photographs as gold, and when I went back to the internet posting, it did indeed look gold, and the description definitely said gold HW. So naturally I called FP, thinking I would get an OMG we're so sorry that happened and please return it right away for a refund. But no -- the response was "oh we use the same descriptions for similar bags and the staff who posted it forgot to change the wording, ha ha. Very breezy and unconcerned, I would say. Then, the next thing you know, the online description (the one that is taken down after the sale but the buyer can still access via a link) now says silver, not gold. Which seems a little weird to me, since no potential buyers could get to the link - only me. Hmmmmm - perhaps they were intending to make it look like they had posted silver all along? Makes me wonder ........ Fortunately I had taken screen shots of the description and photos prior to purchase. I guess I'll never know their intent, as I decided I liked the silver HW after all and decided to keep it. Kind of made me wonder though . . . .

Moral of the story - always take those screenshots!
 
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