**Selling/consigning** with Fashionphile

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They did the same to me. I had a watch on layaway that was listed as 38mm. After some research I realized that particular version of the watch was never made as a 38mm, only 33. So I emailed them. Twice. Finally I had to call. After about a week they got back to me and said, you are absolutely right, we've changed the (closed) listing. No "I'm sorry" or anything. I still got the $3000 watch, but that was a pretty big mistake on their part.

Right now they have an LV bag listed wrong. They have about 6 of this particular style listed for around $700-800. They just listed a new one, clearly the same style bag, with the wrong name and a price of $1495. It's not a newer updated version... The date code is clearly 2004.

As far as email vs. phone, there's a reason I do business over the internet and through email, I hate talking on the phone. It's good they are available that way though, since their email responses are so slow.
 
As far as email vs. phone, there's a reason I do business over the internet and through email, I hate talking on the phone. It's good they are available that way though, since their email responses are so slow.
Another good reason to email (or do email in addition to a phone call) is that there's a paper trail with email. Over the phone, it's just "he said, she said."
 
They also are listing a purse as crocodile that appears to be caiman:

https://www.fashionphile.com/nancy-gonzalez-crocodile-large-tote-chocolate-86468

I'm no expert, but this does not look like crocodile to me. And when was the last time you saw a crocodile purse for $900?

I do know that caimans are in the "crocodilian" family, but they are distinct species from crocodiles, their skins are not considered as "dear" as crocodile, and they command a much lower price. Caimans are native to Colombia, which is apparently the origin of this purse. It appears to be a lovely purse, and I'm sure people will still want to purchase it even if it is caiman. But shouldn't customers be given the correct information, so they can make an informed decision on their purchase?

If anyone has the story on how these skins came to be called crocodile, please share. I'm curious and I bet others are as well.
 
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Just a note, as of this morning the first link I posted to the mislabeled item has been corrected to an Epi Jasmin in rouge and the price cut in half. Clearly they read these threads. ;)
 
I'd think they would realize maybe it's time to close up shop - between cheating people on money, bad customer service, listing fakes, listing with the wrong make and style of purse and being deceitful about the skin of a purse, Fashionphile IMO is no longer trustworthy or someone that I would want to do business with. I also don't recommend them to anyone anymore. Just too many problems.

And for the suggestion to call - their CS on the phone is just as bad - and usually very oftputting and condescending too.
 
I'd think they would realize maybe it's time to close up shop - between cheating people on money, bad customer service, listing fakes, listing with the wrong make and style of purse and being deceitful about the skin of a purse, Fashionphile IMO is no longer trustworthy or someone that I would want to do business with. I also don't recommend them to anyone anymore. Just too many problems.

And for the suggestion to call - their CS on the phone is just as bad - and usually very oftputting and condescending too.


Agree 100%! I wouldn't personally take an item from Fashionphile as a free gift.
 
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