They did the same to me. I had a watch on layaway that was listed as 38mm. After some research I realized that particular version of the watch was never made as a 38mm, only 33. So I emailed them. Twice. Finally I had to call. After about a week they got back to me and said, you are absolutely right, we've changed the (closed) listing. No "I'm sorry" or anything. I still got the $3000 watch, but that was a pretty big mistake on their part.
Right now they have an LV bag listed wrong. They have about 6 of this particular style listed for around $700-800. They just listed a new one, clearly the same style bag, with the wrong name and a price of $1495. It's not a newer updated version... The date code is clearly 2004.
As far as email vs. phone, there's a reason I do business over the internet and through email, I hate talking on the phone. It's good they are available that way though, since their email responses are so slow.
Right now they have an LV bag listed wrong. They have about 6 of this particular style listed for around $700-800. They just listed a new one, clearly the same style bag, with the wrong name and a price of $1495. It's not a newer updated version... The date code is clearly 2004.
As far as email vs. phone, there's a reason I do business over the internet and through email, I hate talking on the phone. It's good they are available that way though, since their email responses are so slow.