**Selling/consigning** with Fashionphile

[caannie]

Sarah is a lovely person from what I've seen, buy I didn't think she was involved with the day to day operations of the business much anymore (which is probably why it's suffering!)

Yoogis has consistantly offered me higher quotes on watches and LV items then FP. And their communication is top notch. FP pays more for Chanel.

 

[Love Of My Life]

Here is the update!

Thank you for the TPFer who provided me contact of their CEO Sarah Davis.

I wrote to her about my experience and asked her to look into her quote and website FAQs cuz they really don't mention any of the discount terms there.

She responded promptly and told me in e-mail that she had a long conversation with her sale manager. They are changing website next week to clearly stating the terms and are also changing the process so the term will be included in the quote.

Lastly they refunded fees charged to me. So let's see if FP updates their site next week.

Yes I can't wait to see what happens next. I'm still not sure if I will consign with them next time. I've now started to feel yoogis didn't low ball me and their quotes are more realistic and better gauge so perhaps I won't consign again.

FP charges 30% for sales below $3000 so that's the consignment fee. They've refunded that to me.

I'm glad you made the phone call as an explanation was in order.

Let's hope that things turnaround & that FF changes their policies as
stated.

 

[gillianna]

I send pictures of two like New Chanel bags to Fashionphile for quotes to buy and consignment selling prices. Their reply back to.me was insane. Their consignment selling quotes were so low. Forget about the direct buyout price.....made one laugh.

I now only use Ann's Fabulous FInds to buy and sell my bags. I never had a problem with her prices listed for consignment and have been very happy with everything I buy from her.

 

[calflu]

Sarah is a lovely person from what I've seen, buy I didn't think she was involved with the day to day operations of the business much anymore (which is probably why it's suffering!)



Yoogis has consistantly offered me higher quotes on watches and LV items then FP. And their communication is top notch. FP pays more for Chanel.

I've not tried consigning LV but thanks for the info

I think one might be better off dumping items on tradesy if the quotes are low. [emoji23]

 

[ThisVNchick]

Fellows, here is the update

I called FP on Sep 8 after they ignoring another of my email


Their customer service insisted on the following:

1) on their FAQ on their website and their quote as part of the contract, it states FP discount the items 30 days after initial listing with 10% off for following 10 days and another 10% off after next 10 days.

2) same item different colors could be listed at completely different prices (my consignment at $3295 vs current listing of $3995) and that's at their buyers discretion

She kept mentioning it's my fault and I've agreed to their "contract" for discount throughout the whole conversation

The issue I have is
1) there's no mentioning of such words on the quote
2) there's no wordings on their FAQ


I asked the customer service to resend me a copy of the quote --> she mailed me a link that went nowhere after item was sold. My copy of the quote had the middle part shipping address cut off yet I recall I didn't see any such wording but please correct me if you are seeing that on yours.

I asked the customer service to send me a link to their website showing the "contract" language --> she sent me a link to their FAQ which I read through beforehand and no such wording listed. Here are pics for what's there

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I totally get that they need to turn stuff around but a heads up would be nice.

Their practice also reminds me of Shop Hers practice for their VIP closet. Shop Hers' VIP closet are similar to the concept of consignments. Shop Hers would discount items or list items at low prices according to TPFers here on Shop Hers thread or run promotions at VIP closet owners costs. All these are fine and good as everyone has the same goal to sell the items but I'm having problem of being blind sided.


If anyone can find their wording on FP site please share.

Lastly, I looked up FP on BBB and they got a C with no complaints closed in the past 6 months while Tradesy got a D with lots of complaints filed but Tradesy did respond to most of the recent ones.


I just want to share and make sure all the TPFers to be aware of their practice!

Initially I feel I was low balled by Yoogis consignment and direct buy offers. But the $ I got at the end was close to Yoogis higher end range.

I've not tried consigning LV but thanks for the info

I think one might be better off dumping items on tradesy if the quotes are low. [emoji23]

I wonder if this is what they mean by putting in that extra "note" (i.e. making it more clear about consignment payouts). I decided to consign some of my items and just got my quote back today and noticed this new line that was added at the end of the quote.

 

[Apricot Summers]

Interesting - based upon that image that you posted above from Fashionphile LLC - they are now headquartered in Carlsbad?

So I did some research on that - it appears that Sarah and Ben are no longer owners or affiliated with Fashionphile LLC and Fashionphile LLC no longer exists. It is now owned by Fashionphile Investments LLC which started business on July 21, 2015 and the registered agent is Arthur S Moreau III C/O Klinedinst PC.

It appears that Sarah & Ben are still involved with the business, but they are letting their attorney be their registered agent and they are not listed as the principals on the new filings. Trying to buffer themselves from liability? Very weird.

But they shouldn't be using the name Fashionphile LLC on any correspondence since that entity no longer exists.


http://www.corporationwiki.com/p/2ldavk/fashionphile-investments-llc

http://www.corporationwiki.com/California/Beverly-Hills/fashionphile-llc/47012683.aspx

 

[caannie]

This doesn't surprise me at all. I was told by an FP rep the other day (while on the phone, asking where the heck my refund was), that emails confirming receipt of return items and refunds weren't working because they were "moving to a new platform." It seems they've been "updating" their system for a long time (at least since July) and in the short term it has been less reliable. They at least need to change their messages in their FAQ, like where they say to expect a quote on in 1-2 days, when it takes them sometimes a week!

 

[njariesgirly]

Has anyone been denied quotes lately from Fashionphile? Apparently there is a rumor they are trying to crack down on resellers who use their quotes to price their items. I'm not a reseller, but am forced to list my bags elsewhere if they don't give me the price I'm looking for. After all we buy a bag full price and sometimes it never gets used....why would we accept half off the msrp? Anyone been denied lately from them?

 

[fabuleux]

Has anyone been denied quotes lately from Fashionphile? Apparently there is a rumor they are trying to crack down on resellers who use their quotes to price their items. I'm not a reseller, but am forced to list my bags elsewhere if they don't give me the price I'm looking for. After all we buy a bag full price and sometimes it never gets used....why would we accept half off the msrp? Anyone been denied lately from them?

Some sellers think their bags are worth much more than they really are. It's important to look at COMPLETED eBay auctions to figure out the real selling point.

Let's face the truth, many high end items from all top brands lose value over time.

Anyway, Fashionphile only buys what will sell and what will make them a profit. If they turned down your item it means it's not hot right now. Try other avenues.

 

[vernis-lover]

Has anyone been denied quotes lately from Fashionphile? Apparently there is a rumor they are trying to crack down on resellers who use their quotes to price their items. I'm not a reseller, but am forced to list my bags elsewhere if they don't give me the price I'm looking for. After all we buy a bag full price and sometimes it never gets used....why would we accept half off the msrp? Anyone been denied lately from them?

You don't have to accept it but some people will be happy to recoup some money rather than have it sat in their wardrobe. If you're not happy, try another consignor - if the quotes are pretty similar then you know they're realistic. If you're still not happy with that then sell the item yourself.

I know you're looking at this from your point of view but also look at it from the company's perspective (any reselling company, not specifically FP).

They might sell your full-price item at 80% of retail value. Between your 50% payout and the 80% selling point they have shop costs, staff costs, insurances, paypal/merchant credit card fees, postage fees, packing supplies, utility bills, taxes and countless other miscellaneous things to pay for.

 

[cyee]

I just received three quotes from them and they were pretty good. Yoogiscloset rejected one of my items on the other hand, stating that they are currently not looking to accept "well used" items.

 

[bearhead]

I just got a quote from Fashionphile for a Burberry travel duffle with a strap. It was SUPER low and Yoogies offered me more so I went with Yoogies instead. I wasn't denied a quote though.

 

[njariesgirly]

You don't have to accept it but some people will be happy to recoup some money rather than have it sat in their wardrobe. If you're not happy, try another consignor - if the quotes are pretty similar then you know they're realistic. If you're still not happy with that then sell the item yourself.

I know you're looking at this from your point of view but also look at it from the company's perspective (any reselling company, not specifically FP).

They might sell your full-price item at 80% of retail value. Between your 50% payout and the 80% selling point they have shop costs, staff costs, insurances, paypal/merchant credit card fees, postage fees, packing supplies, utility bills, taxes and countless other miscellaneous things to pay for.

Very true. I wasn't thinking of their perspective

 

[njariesgirly]

This is why I usually just sell on my own. I wish they were just a little higher in their payouts.

 

[SweetDaisy05]

These stores cannot give people the true value of their bags because they would not make a profit. They buy low to sell high.