**Selling/consigning** with Fashionphile

[love2sh0p]

Hi TPFers


I recently consigned a small Be Dior to Fashionphile

I searched on FP a few times after FP said the bag was checked in but I've never seen my bag listed

This past week, all of sudden FP deposited money into my PayPal account

When I checked my FP account, the amount sold was exactly the amount deposited into my account which makes no sense

It says the sale was below $3000 so I should get 70% of payout and was sold for $1895 and payout = $1895.

There is a similar listing with different color but exact same model and size currently on FP at $3995. Even if my bag was sold at $3000 I would have been paid $2100 according to their pay scale , not $1895.


I wrote to FP the same night I got deposit into my PP account but it's been 3 business days with no response


It's hard for me to imagine a creditable business would do such a thing just to scam me a few hundred dollars.


Any advice and thoughts?

TIA

Hi! I am quite familiar with FP as I've sold over 40 items to them... Mostly handbags and accessories.
As far as seeing that FP says it sold for the same amount as is being deposited they actually are just quoting your share of the amount sold (so after the 70% off) twice. I have no idea why it shows up like this... For example I recently sold something that was listed on consignment for exactly $1000 ... When I checked my sold items it said sold for $700 and pay out $700.

hopefully the payout that you are getting ($1895) was on the higher end of consignment price they quoted you at. there isn't really much you can do once you've agreed to their consignment estimate. If I'm fact this is much lower then what the quoted I would demand an explanation! as far as you seeing a bag that is similar I've noticed (since I do direct buy and consignment with them) That they tend to start items that I've sold to them through direct buy at a much much higher price then Items I consign with them... I assume it's because they already own the item so they can risk having it on their website for an extended period of time... so I have a feeling that similar Dior bag was a direct buy for them unless the color is particularly appealing.

 

[SweetDaisy05]

Hi! I am quite familiar with FP as I've sold over 40 items to them... Mostly handbags and accessories.
As far as seeing that FP says it sold for the same amount as is being deposited they actually are just quoting your share of the amount sold (so after the 70% off) twice. I have no idea why it shows up like this... For example I recently sold something that was listed on consignment for exactly $1000 ... When I checked my sold items it said sold for $700 and pay out $700.

hopefully the payout that you are getting ($1895) was on the higher end of consignment price they quoted you at. there isn't really much you can do once you've agreed to their consignment estimate. If I'm fact this is much lower then what the quoted I would demand an explanation! as far as you seeing a bag that is similar I've noticed (since I do direct buy and consignment with them) That they tend to start items that I've sold to them through direct buy at a much much higher price then Items I consign with them... I assume it's because they already own the item so they can risk having it on their website for an extended period of time... so I have a feeling that similar Dior bag was a direct buy for them unless the color is particularly appealing.

Thanks for sharing your opinion. Now the pricing makes sense to me. It does not meet my needs, but hey I understand. The buyout prices were quite similar to the low-baller buyers I got on EBay.

 

[calflu]

Thank you

If they indeed price same items different for consignment vs direct buy that concerns me. But consignment are at no costs to them before items are sold tho


And nope $1895 was below the band they quoted me!

Hi! I am quite familiar with FP as I've sold over 40 items to them... Mostly handbags and accessories.
As far as seeing that FP says it sold for the same amount as is being deposited they actually are just quoting your share of the amount sold (so after the 70% off) twice. I have no idea why it shows up like this... For example I recently sold something that was listed on consignment for exactly $1000 ... When I checked my sold items it said sold for $700 and pay out $700.

hopefully the payout that you are getting ($1895) was on the higher end of consignment price they quoted you at. there isn't really much you can do once you've agreed to their consignment estimate. If I'm fact this is much lower then what the quoted I would demand an explanation! as far as you seeing a bag that is similar I've noticed (since I do direct buy and consignment with them) That they tend to start items that I've sold to them through direct buy at a much much higher price then Items I consign with them... I assume it's because they already own the item so they can risk having it on their website for an extended period of time... so I have a feeling that similar Dior bag was a direct buy for them unless the color is particularly appealing.

 

[Nolia]

I just sent some items in. I really hope this doesn't happen to me. :/

 

[jen1801]

Im wondering if you can talk to FP on their facebook page? I often see them reply to customers on their facebook page [emoji26] hope this gets resolved

 

[BeenBurned]

But consignment are at no costs to them before items are sold tho

I have to disagree with this statement.

There's still overhead in taking items on consignment. They are storing, photographing, preparing listings, answering questions, etc. They don't make a cent unless the item is sold and if it doesn't sell and is returned to the consignor, they've made nothing but have still invested in the overhead costs involved.

 

[K M L]

I have to disagree with this statement.

There's still overhead in taking items on consignment. They are storing, photographing, preparing listings, answering questions, etc. They don't make a cent unless the item is sold and if it doesn't sell and is returned to the consignor, they've made nothing but have still invested in the overhead costs involved.

I agree - might I mention that they also pay for the shipping of your items to their facilities if you are located in the US, which can be quite costly if you're far away. I also have sold about a dozon items.. With about half of them being on consignment. As the other poster mentioned, they definately jacked up the price much more for the items that I did through direct buy. i actually saw that most of those ended up later discounted. The items I consigned with them were muchhhh more reasonably priced but still within the consignment price range they quoted me at. They probably do this to keep the consigners happy by selling the item at the higher end of the quoted range and avoid holding onto the item for an extended period of time. Honestly their buisness model is smart... really once they buy the item out from you they can do whatever they want and "gamble" with the selling price. As someone who consigns I would much rather they start my items at a more conservative price point rather they a very high one. Mostly because it will likely just end up sitting there for three months!

 

[jellyv]

I have to disagree with this statement.

There's still overhead in taking items on consignment. They are storing, photographing, preparing listings, answering questions, etc. They don't make a cent unless the item is sold and if it doesn't sell and is returned to the consignor, they've made nothing but have still invested in the overhead costs involved.

Yep. They also have to carry insurance on their inventory, another expense.

 

[BeenBurned]

Yup, another expense to calculate into the overhead. Also, there's temp. control (heat, a/c), security, alarm,.

 

[calflu]

Overhead costs are sunk. Not incremental to their business. That's what I mean

What you laid out are costs of doing business and stay in business IMO even if they don't take consignment and only direct buy they still have the same costs involved

If items don't sell within the first 30 days FP discounts the items. And 10% more every 10 days until items are sold. I'm not sure at what point they return the items to consignor

I have to disagree with this statement.

There's still overhead in taking items on consignment. They are storing, photographing, preparing listings, answering questions, etc. They don't make a cent unless the item is sold and if it doesn't sell and is returned to the consignor, they've made nothing but have still invested in the overhead costs involved.

 

[K M L]

Overhead costs are sunk. Not incremental to their business. That's what I mean

What you laid out are costs of doing business and stay in business IMO even if they don't take consignment and only direct buy they still have the same costs involved

If items don't sell within the first 30 days FP discounts the items. And 10% more every 10 days until items are sold. I'm not sure at what point they return the items to consignor

Let us know how it all worked out!

 

[calflu]

Fellows, here is the update

I called FP on Sep 8 after they ignoring another of my email


Their customer service insisted on the following:

1) on their FAQ on their website and their quote as part of the contract, it states FP discount the items 30 days after initial listing with 10% off for following 10 days and another 10% off after next 10 days.

2) same item different colors could be listed at completely different prices (my consignment at $3295 vs current listing of $3995) and that's at their buyers discretion

She kept mentioning it's my fault and I've agreed to their "contract" for discount throughout the whole conversation

The issue I have is
1) there's no mentioning of such words on the quote
2) there's no wordings on their FAQ


I asked the customer service to resend me a copy of the quote --> she mailed me a link that went nowhere after item was sold. My copy of the quote had the middle part shipping address cut off yet I recall I didn't see any such wording but please correct me if you are seeing that on yours.

I asked the customer service to send me a link to their website showing the "contract" language --> she sent me a link to their FAQ which I read through beforehand and no such wording listed. Here are pics for what's there






I totally get that they need to turn stuff around but a heads up would be nice.

Their practice also reminds me of Shop Hers practice for their VIP closet. Shop Hers' VIP closet are similar to the concept of consignments. Shop Hers would discount items or list items at low prices according to TPFers here on Shop Hers thread or run promotions at VIP closet owners costs. All these are fine and good as everyone has the same goal to sell the items but I'm having problem of being blind sided.


If anyone can find their wording on FP site please share.

Lastly, I looked up FP on BBB and they got a C with no complaints closed in the past 6 months while Tradesy got a D with lots of complaints filed but Tradesy did respond to most of the recent ones.


I just want to share and make sure all the TPFers to be aware of their practice!

Initially I feel I was low balled by Yoogis consignment and direct buy offers. But the $ I got at the end was close to Yoogis higher end range.

 

[jen1801]

Fellows, here is the update

I called FP on Sep 8 after they ignoring another of my email


Their customer service insisted on the following:

1) on their FAQ on their website and their quote as part of the contract, it states FP discount the items 30 days after initial listing with 10% off for following 10 days and another 10% off after next 10 days.

2) same item different colors could be listed at completely different prices (my consignment at $3295 vs current listing of $3995) and that's at their buyers discretion

She kept mentioning it's my fault and I've agreed to their "contract" for discount throughout the whole conversation

The issue I have is
1) there's no mentioning of such words on the quote
2) there's no wordings on their FAQ


I asked the customer service to resend me a copy of the quote --> she mailed me a link that went nowhere after item was sold. My copy of the quote had the middle part shipping address cut off yet I recall I didn't see any such wording but please correct me if you are seeing that on yours.

I asked the customer service to send me a link to their website showing the "contract" language --> she sent me a link to their FAQ which I read through beforehand and no such wording listed. Here are pics for what's there

View attachment 3123468
View attachment 3123469
View attachment 3123470
View attachment 3123471

I totally get that they need to turn stuff around but a heads up would be nice.

Their practice also reminds me of Shop Hers practice for their VIP closet. Shop Hers' VIP closet are similar to the concept of consignments. Shop Hers would discount items or list items at low prices according to TPFers here on Shop Hers thread or run promotions at VIP closet owners costs. All these are fine and good as everyone has the same goal to sell the items but I'm having problem of being blind sided.


If anyone can find their wording on FP site please share.

Lastly, I looked up FP on BBB and they got a C with no complaints closed in the past 6 months while Tradesy got a D with lots of complaints filed but Tradesy did respond to most of the recent ones.


I just want to share and make sure all the TPFers to be aware of their practice!

Initially I feel I was low balled by Yoogis consignment and direct buy offers. But the $ I got at the end was close to Yoogis higher end range.

Hi Calflu,
I do not recall seeing anything about discounting after 30days on the quotes I received from them...I think they should make it more clear to us consignors. But was your bag sold after 30 days of listing(with the 10% discount)? Is that why they paid you a smaller amount then expected?

 

[BeenBurned]

I'm not a lawyer but I watch Judge Judy and People's Court and what I've learned from those shows as well as my reading, is that a contract isn't binding if there's no meeting of the minds.

And it sounds like you and she/her company aren't agreeing on what both sides have agreed to.

And in contract cases, if there's a disagreement or if the contract isn't clear, the finding goes against the side who drew up the contract.

IMO, you should "win" this one but I'm not sure whether it is something that would require small claims action.

 

[Roku]

OP i just sent you a PM