**Selling/consigning** with Fashionphile

[ThisVNchick]

Fellows, here is the update

I called FP on Sep 8 after they ignoring another of my email


Their customer service insisted on the following:

1) on their FAQ on their website and their quote as part of the contract, it states FP discount the items 30 days after initial listing with 10% off for following 10 days and another 10% off after next 10 days.

2) same item different colors could be listed at completely different prices (my consignment at $3295 vs current listing of $3995) and that's at their buyers discretion

She kept mentioning it's my fault and I've agreed to their "contract" for discount throughout the whole conversation

The issue I have is
1) there's no mentioning of such words on the quote
2) there's no wordings on their FAQ


I asked the customer service to resend me a copy of the quote --> she mailed me a link that went nowhere after item was sold. My copy of the quote had the middle part shipping address cut off yet I recall I didn't see any such wording but please correct me if you are seeing that on yours.

I asked the customer service to send me a link to their website showing the "contract" language --> she sent me a link to their FAQ which I read through beforehand and no such wording listed. Here are pics for what's there

View attachment 3123468
View attachment 3123469
View attachment 3123470
View attachment 3123471

I totally get that they need to turn stuff around but a heads up would be nice.

Their practice also reminds me of Shop Hers practice for their VIP closet. Shop Hers' VIP closet are similar to the concept of consignments. Shop Hers would discount items or list items at low prices according to TPFers here on Shop Hers thread or run promotions at VIP closet owners costs. All these are fine and good as everyone has the same goal to sell the items but I'm having problem of being blind sided.


If anyone can find their wording on FP site please share.

Lastly, I looked up FP on BBB and they got a C with no complaints closed in the past 6 months while Tradesy got a D with lots of complaints filed but Tradesy did respond to most of the recent ones.


I just want to share and make sure all the TPFers to be aware of their practice!

Initially I feel I was low balled by Yoogis consignment and direct buy offers. But the $ I got at the end was close to Yoogis higher end range.

It's rather vague and you definitely have to know where to search for it but here is the screenshot I found on FP's website. This is under "New Item Alert". From my experience, I do not recall signing any contract, just checking off if I wanted to do a direct buyout or to consign on that quote form. I don't know if that is actually considered a contract, since I have read on tpf that in the past members have asked FP to return their item or switched from consignment to buyout after having changed their minds and FP honored it.

I definitely agree that things should be more transparent and the discounting of the item should definitely be written in the "consigning with us" section of their FAQs.

 

[caannie]

I'm not surprised you had to call. They have been taking 4-5 days or longer to issue quotes at some times and they rarely respond to emails now. Whenever I call them I hear how busy, overwhelmed and delayed they are as excuses. They have become victims of their own success. The last few quotes I have gotten have been far less than Yoogis on many items.

As far as the discount schedule: they mark your item down 10% after 30 days, then another 10% at 60 days and finally at 90 days they do a final 10%. So after 90 days the max is 30% off. I've read it on their site somewhere, and it used to be on the quote paperwork you had to sign and mail in, but that may have changed.

Edited to say: I just looked at their site to find the verbiage, and I see the discount schedule changed to 30, 45, and 60 days. Didn't realize that!

 

[love2sh0p]

Thanks for updating with all the details.

I was just wondering - did the price you ended up getting for the bag below your quote?

From my understanding, the offer a "range" so that by the time it hits 30% (if it gets that far) it is near or within the lower end of the range. Luckily non of my consignment items went below 10% so far, but I'm a bit skeptical now for future items.

Thanks!

Fellows, here is the update

I called FP on Sep 8 after they ignoring another of my email


Their customer service insisted on the following:

1) on their FAQ on their website and their quote as part of the contract, it states FP discount the items 30 days after initial listing with 10% off for following 10 days and another 10% off after next 10 days.

2) same item different colors could be listed at completely different prices (my consignment at $3295 vs current listing of $3995) and that's at their buyers discretion

She kept mentioning it's my fault and I've agreed to their "contract" for discount throughout the whole conversation

The issue I have is
1) there's no mentioning of such words on the quote
2) there's no wordings on their FAQ


I asked the customer service to resend me a copy of the quote --> she mailed me a link that went nowhere after item was sold. My copy of the quote had the middle part shipping address cut off yet I recall I didn't see any such wording but please correct me if you are seeing that on yours.

I asked the customer service to send me a link to their website showing the "contract" language --> she sent me a link to their FAQ which I read through beforehand and no such wording listed. Here are pics for what's there

View attachment 3123468
View attachment 3123469
View attachment 3123470
View attachment 3123471

I totally get that they need to turn stuff around but a heads up would be nice.

Their practice also reminds me of Shop Hers practice for their VIP closet. Shop Hers' VIP closet are similar to the concept of consignments. Shop Hers would discount items or list items at low prices according to TPFers here on Shop Hers thread or run promotions at VIP closet owners costs. All these are fine and good as everyone has the same goal to sell the items but I'm having problem of being blind sided.


If anyone can find their wording on FP site please share.

Lastly, I looked up FP on BBB and they got a C with no complaints closed in the past 6 months while Tradesy got a D with lots of complaints filed but Tradesy did respond to most of the recent ones.


I just want to share and make sure all the TPFers to be aware of their practice!

Initially I feel I was low balled by Yoogis consignment and direct buy offers. But the $ I got at the end was close to Yoogis higher end range.

 

[kemilia]

I sent FP an email this past Sunday (9/6) asking about a mark they mentioned on a bag but did not photograph. They replied on Tuesday (9/8) due to Monday being a holiday, so I feel their response time was darn good.

On the other hand, why mention a defect yet not have a photo of it (and they couldn't get me one, I guess maybe the bag was offsite in a warehouse or something)? They did say I could phone them and they could then pull the item and review it with me.

Also, I requested a quote on one of my bags a recently and their quotes were much better than Yoogis. I've gotten very good quotes from Yoogis in the past, but they were for LV items.

 

[Notorious Pink]

I'm not a lawyer but I watch Judge Judy and People's Court and what I've learned from those shows as well as my reading, is that a contract isn't binding if there's no meeting of the minds.

Yay for Judge Judy and yay for YOU, because that is EXACTLY the VERY FIRST THING you learn in Contracts Law class in law school. I even remember the case, Peerless, regarding a shipment of goods where the sides each thought it was going on a *different* ship named "Peerless". No meeting of the minds = no contract.

Amazing how I remember this detail and in fact I have no idea what I wore yesterday.

This all does not look so good for FP....I've heard multiple negative things about them...

 

[calflu]

Yes that's what the CS claimed. No way for me to really validate. FP took prices out on their site once an item was sold

She was annoyed when I asked her to take a screenshot of the sold price and sent to me. She complained about me not trusting her.

Hi Calflu,
I do not recall seeing anything about discounting after 30days on the quotes I received from them...I think they should make it more clear to us consignors. But was your bag sold after 30 days of listing(with the 10% discount)? Is that why they paid you a smaller amount then expected?

 

[calflu]

Thank you! Funny even their CS can't find it! She said it's under the selling FAQ. I even have a copy of her email saying so.

It's rather vague and you definitely have to know where to search for it but here is the screenshot I found on FP's website. This is under "New Item Alert". From my experience, I do not recall signing any contract, just checking off if I wanted to do a direct buyout or to consign on that quote form. I don't know if that is actually considered a contract, since I have read on tpf that in the past members have asked FP to return their item or switched from consignment to buyout after having changed their minds and FP honored it.

I definitely agree that things should be more transparent and the discounting of the item should definitely be written in the "consigning with us" section of their FAQs.

 

[calflu]

The quote they gave me was indeed a range like you said

The final payout fell below their range entirely. And it hit the higher end of Yoogis quote.

Thanks for updating with all the details.

I was just wondering - did the price you ended up getting for the bag below your quote?

From my understanding, the offer a "range" so that by the time it hits 30% (if it gets that far) it is near or within the lower end of the range. Luckily non of my consignment items went below 10% so far, but I'm a bit skeptical now for future items.

Thanks!

 

[calflu]

I'm glad FP worked out for you. For me it didn't


When I was emailing them back and forth about a lost pair of earrings they found in my bag, their response was instant.

I was only getting radio silence when I asked questions about my payout.


The final payout fell below FP's range entirely. And it hit the higher end of Yoogis quote. So now I questioned my decision to list with FP. I could get the same from Yoogis without the drama.

I sent FP an email this past Sunday (9/6) asking about a mark they mentioned on a bag but did not photograph. They replied on Tuesday (9/8) due to Monday being a holiday, so I feel their response time was darn good.

On the other hand, why mention a defect yet not have a photo of it (and they couldn't get me one, I guess maybe the bag was offsite in a warehouse or something)? They did say I could phone them and they could then pull the item and review it with me.

Also, I requested a quote on one of my bags a recently and their quotes were much better than Yoogis. I've gotten very good quotes from Yoogis in the past, but they were for LV items.

 

[calflu]

I'm not a lawyer but I watch Judge Judy and People's Court and what I've learned from those shows as well as my reading, is that a contract isn't binding if there's no meeting of the minds.

And it sounds like you and she/her company aren't agreeing on what both sides have agreed to.

And in contract cases, if there's a disagreement or if the contract isn't clear, the finding goes against the side who drew up the contract.

IMO, you should "win" this one but I'm not sure whether it is something that would require small claims action.

Lessons learned BB! Thank you! I'll try other approach. I just hope to make more ppl aware of their "contract"

 

[caannie]

Yes that's what the CS claimed. No way for me to really validate. FP took prices out on their site once an item was sold

She was annoyed when I asked her to take a screenshot of the sold price and sent to me. She complained about me not trusting her.

Yep. That's how they acted towards me when I asked about my $1900. I don't think they have bad intentions, they have just gotten too big to handle their business. Two other things I've had problems with:

The watch I purchased on layaway ($3000) was listed as 38mm. After research, I realized it was not made in 38mm, and emailed them to ask if it should've been listed as 33mm. They didn't respond to emails, so I had to call. It took them several more days to get back to me, at which time they said yes, it's 33mm, we've updated the (closed) listing. Sloppy. I had already bought the watch, I could've thrown a fit about false advertising, but I just wanted the watch.

I just returned an item for refund. Six months ago I returned an item, and within hours of being signed for I had an email confirming my return. Today, nothing. I called and they said they've changed their system and it'll be 3 business days. We'll see. Good thing I have signature confirmation.

 

[Love Of My Life]

FF needs to step up their game...& pay closer attention to clients that are
having issues...this kind of publicity is not good for business

 

[calflu]

Here is the update!

Thank you for the TPFer who provided me contact of their CEO Sarah Davis.

I wrote to her about my experience and asked her to look into her quote and website FAQs cuz they really don't mention any of the discount terms there.

She responded promptly and told me in e-mail that she had a long conversation with her sale manager. They are changing website next week to clearly stating the terms and are also changing the process so the term will be included in the quote.

Lastly they refunded fees charged to me. So let's see if FP updates their site next week.

 

[jen1801]

Here is the update!

Thank you for the TPFer who provided me contact of their CEO Sarah Davis.

I wrote to her about my experience and asked her to look into her quote and website FAQs cuz they really don't mention any of the discount terms there.

She responded promptly and told me in e-mail that she had a long conversation with her sale manager. They are changing website next week to clearly stating the terms and are also changing the process so the term will be included in the quote.

Lastly they refunded fees charged to me. So let's see if FP updates their site next week.

Im glad to hear that there was sort of a resolution to your problem! At least the CEO was prompt and not rude... If u posted another bad response from them seriously I was not gonna do business with them ever. Im going to wait and see if they do change the website before sending in my items. What fees did they charge you?

 

[calflu]

Im glad to hear that there was sort of a resolution to your problem! At least the CEO was prompt and not rude... If u posted another bad response from them seriously I was not gonna do business with them ever. Im going to wait and see if they do change the website before sending in my items. What fees did they charge you?

Yes I can't wait to see what happens next. I'm still not sure if I will consign with them next time. I've now started to feel yoogis didn't low ball me and their quotes are more realistic and better gauge so perhaps I won't consign again.

FP charges 30% for sales below $3000 so that's the consignment fee. They've refunded that to me.