I recently sold a brand new Chanel Mini to them. I was VERY apprehensive at first, but I was pleasantly surprised. The quote took four days and shipping took a week once they received the item in two days they sent the check out. It took two weeks in total for them to quote the item and for me to get payed.
**Selling/consigning** with Fashionphile
- Thread starter Vegas Long Legs
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Has anyone purchased from Fashionphile and decided to return? I have never purchased from a reseller like this before and have my eye on something, but, I want to make sure I won't get a run around if there is a problem. I would buy on Ebay more, but, the stress of all the scammers and issues just doesn't make it worthwhile. I like the idea of having more flexibility with these other sites.
No problems here... (im in the US). I'm located in Florida and it took a long time for fashionphile to receive my return shipment since the return labels they provide are for ground shipping only. (a little over a week).. Then it took about a week to receive a return confirmation and then another 3 or so days to see the credit on my account. So it took a total of a little less three weeks from the time I sent it back to the time I saw the credit on my account. I would definatly be patient as far as returns go.
Okay, the Monday after I posted this I received an email saying my item has been checked in. So it took an entire week after receiving it to 'check it in'. It is now Saturday again and it still isn't up for sale on the website. I have been very generous so far with my time tables but am getting kind of irritated that it's taking so long. I have to go back and check when I first sent in pictures for the quote, but I believe it has been about a month now between sending in the quote, getting the quote, the package shipping, and getting checked in. And it hasn't even been posted for sale yet! [emoji35]
Hi TPFers
I recently consigned a small Be Dior to Fashionphile
I searched on FP a few times after FP said the bag was checked in but I've never seen my bag listed
This past week, all of sudden FP deposited money into my PayPal account
When I checked my FP account, the amount sold was exactly the amount deposited into my account which makes no sense
It says the sale was below $3000 so I should get 70% of payout and was sold for $1895 and payout = $1895.
There is a similar listing with different color but exact same model and size currently on FP at $3995. Even if my bag was sold at $3000 I would have been paid $2100 according to their pay scale , not $1895.
I wrote to FP the same night I got deposit into my PP account but it's been 3 business days with no response
It's hard for me to imagine a creditable business would do such a thing just to scam me a few hundred dollars.
Any advice and thoughts?
TIA
I recently consigned a small Be Dior to Fashionphile
I searched on FP a few times after FP said the bag was checked in but I've never seen my bag listed
This past week, all of sudden FP deposited money into my PayPal account
When I checked my FP account, the amount sold was exactly the amount deposited into my account which makes no sense
It says the sale was below $3000 so I should get 70% of payout and was sold for $1895 and payout = $1895.
There is a similar listing with different color but exact same model and size currently on FP at $3995. Even if my bag was sold at $3000 I would have been paid $2100 according to their pay scale , not $1895.
I wrote to FP the same night I got deposit into my PP account but it's been 3 business days with no response
It's hard for me to imagine a creditable business would do such a thing just to scam me a few hundred dollars.
Any advice and thoughts?
TIA
Sorry to hear about this, Caflu. I would call them 1st thing Monday morning for some explanation.
Did you go the consignment, or direct buyout route?
My guess is that they mistook it and thought that you wanted to sell the bag directly to them?
If that's the case, you might see you bag appear on their website soon.
Did you go the consignment, or direct buyout route?
My guess is that they mistook it and thought that you wanted to sell the bag directly to them?
If that's the case, you might see you bag appear on their website soon.
You need to contact them for an explanation.
It could be a error & they may be in a position to correct it once an explanation
is given
It could be a error & they may be in a position to correct it once an explanation
is given
I experienced this once. I brought in 3 LVs to them and refused the direct buyout offer right there. Five weeks have gone by and I heard nothing from them even though I saw that 2 of my bags were sold on their site. Then I received 2 checks that didn't quite match up.
I contacted them using the contact form on their site and I received a reply the next morning. They did in fact categorize my bags as direct buyout items and paid accordingly. I took a picture of the receipt I got when I dropped off my bag. The lady fixed it as soon as she got that picture. Pretty straightforward.
She did mention they were having some problem with their new computer system and this was back in July.
I'm sorry they still haven't got back to you. Maybe you can give them a call?
Good luck.
I contacted them using the contact form on their site and I received a reply the next morning. They did in fact categorize my bags as direct buyout items and paid accordingly. I took a picture of the receipt I got when I dropped off my bag. The lady fixed it as soon as she got that picture. Pretty straightforward.
She did mention they were having some problem with their new computer system and this was back in July.
I'm sorry they still haven't got back to you. Maybe you can give them a call?
Good luck.
Wow, the fact that this seems to have happened twice where they paid out as direct purchases rather than consignment implies that (IMO), this might not be an "honest" error but a case where they hope you don't notice.
The fact that BV_LC_poodle saved her receipt to prove how the item was to be consigned and the quick and easy "fix" of the "mistake" seems to prove my thoughts.
If indeed it is an honest error, Fashionphile needs to improve record-keeping so their customers don't get ripped off. It's interesting that the mistakes are always in FP's favor and they've not overpaid their clients.
I haven't posted about this, but since someone started a thread... I sent a Cartier watch to FP and took a $1900 buy out. The money appeared in my FP account but hadn't been transferred to my bank account yet. I called to pay off a layaway I had. I would've just done it online, but I had a $50 FP gift card I wanted to apply to the layaway. The payoff was around $2100. I used the gift card and paid the remainder by credit card. When I got off the phone I checked my account... And they had used my $1900 account balance to pay for the layaway instead of my credit card!
I called back immediately and they realized the error, reversed everything and we put it on my card. Except... My $1900 FP balance never came back. So I called back and they insisted it would be in my bank account the next morning. They were actually pretty dismissive about it, you know.... mistakes happen, we promise you'll have your money tomorrow, silly hysterical woman.
So, the next morning comes and there's no $1900 in either my bank account or FP account, and I'm freaked! Because, let's face it, it's their internal accounting system, and there's no proof they owe me money except for my word. So, I call back. Same dismissive attitude, same "we guarantee your money will be in the bank tomorrow, we aren't trying to steal from you" thing. I said yep, that's the same thing you told me yesterday. I never thought they were trying to steal, just that they were frighteningly disorganized and had majorly screwed up.
Later that day, the money reappeared in my FP account, and the next morning it was in my bank. So it worked out. Only took me 3 or 4 phone calls. But I will say, their eye rolling and poo-pooing at my concern was annoying.
Edited to say: they haven't been responding to emails and have been slow giving quotes for jewelry and checking in items. The only way to get service is to call.
I called back immediately and they realized the error, reversed everything and we put it on my card. Except... My $1900 FP balance never came back. So I called back and they insisted it would be in my bank account the next morning. They were actually pretty dismissive about it, you know.... mistakes happen, we promise you'll have your money tomorrow, silly hysterical woman.
So, the next morning comes and there's no $1900 in either my bank account or FP account, and I'm freaked! Because, let's face it, it's their internal accounting system, and there's no proof they owe me money except for my word. So, I call back. Same dismissive attitude, same "we guarantee your money will be in the bank tomorrow, we aren't trying to steal from you" thing. I said yep, that's the same thing you told me yesterday. I never thought they were trying to steal, just that they were frighteningly disorganized and had majorly screwed up.
Later that day, the money reappeared in my FP account, and the next morning it was in my bank. So it worked out. Only took me 3 or 4 phone calls. But I will say, their eye rolling and poo-pooing at my concern was annoying.
Edited to say: they haven't been responding to emails and have been slow giving quotes for jewelry and checking in items. The only way to get service is to call.
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Hi everyone,
When you consign with FP how do you know if your item is listed on the site? Is there a place in your account that you can check the status of your items like Yoogis'? Will it show up in your account after it has sold? I've only done direct buy with FP but consignment is giving me around $400 more...
When you consign with FP how do you know if your item is listed on the site? Is there a place in your account that you can check the status of your items like Yoogis'? Will it show up in your account after it has sold? I've only done direct buy with FP but consignment is giving me around $400 more...
Wow!!! Thanks for sharing your experience!
FP responded to emails fairly quickly when I checked in my items! I went back and forth with them and they responded fairly quick.
So this 3 business day radio silence surprised me but it looks like this happened more than once.
I mailed the item in so I'm not sure if I have a receipt as record. I'll definitely look again and call on Tue!!!
FP responded to emails fairly quickly when I checked in my items! I went back and forth with them and they responded fairly quick.
So this 3 business day radio silence surprised me but it looks like this happened more than once.
I mailed the item in so I'm not sure if I have a receipt as record. I'll definitely look again and call on Tue!!!
Yes you should call them & square this all away.
There are honest errors that are made & then there are bad business practices
that never seem to correct themselves.
When it comes to $$$$, no reason to have a dismissive attitude as it doesn't reflect
well on the company.
There are honest errors that are made & then there are bad business practices
that never seem to correct themselves.
When it comes to $$$$, no reason to have a dismissive attitude as it doesn't reflect
well on the company.
Hi, when you consign with FP does your item status show in your account? Like does it say on consignment? Or do you have to look for your items on the website? Ive only done direct buy so wondering hows consigning with FP
