A dear friend has consigned with Fashionphile and has had some very, very poor experiences with them and will never consign or have anything to do with them again.
She has sent them bags that were new with tags, and they have cut the tags off and sold the bags as preowned. She also sent them an Hermes Birkin only to have them not list the bag for over a month. They only listed it after she complained about it, and she wondered if someone was using the bag during that month because they could provide no explanation! The same goes for the new with tags bags that mysteriously had the tags cut off and were suddenly in used condition. She also sent several other items over the last couple of years where they took three weeks to get them listed on their website.
Most recently, they sent back a number of barely used and completely unused items stating that there was something wrong with the condition. When she wrote to them about this, she got a very rude response from them.
It seems the only time that Sarah at Fashionphile gets involved and apologizes about the lack of professionalism, nonexistent communication, and the poor treatment of the clients is when someone drags the business through the mud on the forums. This is not how you run a business IMHO.
I have encouraged my friend to try Yoogi's Closet instead because from my experience they are much more courteous to work with, have good communication, and are professional and accurate in their descriptions. If you are already consigning with Yoogi's, I would stick with them.
