**Selling/consigning** with Fashionphile

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#331
Thanks everyone for listening!

Small update:

Well I wrote them back to yell at them for not getting back to me and the fact that my items were still on the website. I also told them they were shady and I suspected that my bag went on a little joy ride. I told them I'd better be contacted with an explanation and they better make arrangements to give me my items back. I've not heard back from them yet, but I just noticed my things were removed. So step 1. I REALLY want to figure out what I can do about this. It's just so shady & unethical.
 
#333
Whoa, omg, this is outrageous. My first thought was also that someone there wore it! I'm livid for you! I hope they actually give you a straight answer of some sort. I'm trying to think of what you might be able to do as a matter of recourse...
 
#335
Fashionphile is 1/2 assed. I sent them a Balenciaga City which I purchased at the South Coast Plaza boutique and after Fashionphile had it for a month, took pics, gave it an item number etc they send it back to me saying it's "fake".

So I scanned & emailed to them my receipt. Then they said "ok our authenticator made a mistake" wtf.

Another time someone bought my bag so it showed up in my seller account as sold & pending payment then it dissapeared because the buyer returned the bag days later.

Fashionphile is dishonest & unorganized imo
 
#336
Oh! That is way beyond horrible and they Do Owe You Serious Explaination. NWT is Way better than the exellence. That's seriously shady. I hope things sorted out fast.
 
#337
OK so this is the e-mail I just received from them. Thoughts?

Dear Ms. xxxxxxx

I was advised yesterday of several errors we made in returning your Chanel to you. I know apologetic words will probably not make you feel better--but on behalf of the owners and myself we are very sorry for the manner that your wonderful bag was returned to you. We are embarrassed that this happened to you and it should not have happened.



Last fall we re-located our Processing and Distribution Center to Carlsbad. We hired all new employees and they are continually being trained as occurrences happen. Believe it or not we do not get very many requests to return items. Most of the returned items that we return to supplier are at our choice. Returns are generally due to poor condition or are not authentic, but we still require that items are returned properly.

Of course your handbag did not fall into these categories, and even more concern should have been shown. There must have been a lack of communication on this this particular shipment. Our shipping people must have thought that the item was prepared properly for shipment and as you are very well aware--it was not. Of course that will be reviewed again with our shipping employees.



In an interview with our "authenticator" and our "pricer" they do not think there was a tag attached--they may not remember correctly. However I am very confident that the inbound processors and photographers do not cut off tags. But in this case it may have happened--I have learned when one thing is done wrong it has a tendency to cause another error and then another--so once again we are sorry.



We do take excellent care of the bags that are entrusted to us by our customers. We will be using your items as demonstration as the proper way to prepare these gorgeous Chanel bags. I have pulled your 2 other bags and did receive the most recent one. I would respectfully ask that you reconsider your request to have the items returned. We would like to offer you special consignment pricing on these 3 bags only of 75% (for the first $3000) instead of the normal 70%. Please let me know if you will give us a second chance to meet your expectations or that you still would like to have them returned.


Thanks again for using us to sell your handbags,

and Happy New Year.

Regards
xxxxx
 
#338
My thoughts.

First thing is they are trying to blame the shipping department that they didn't pack it properly. Ok so they didn't put it in the dustbag, but they are not the ones who cut the tag, removed the inside stuffing, etc. So don't even.

Number 2 is it is complete bull**** that the tag was not there. This bag was store fresh. I have the pictures that I took. I guess I can't prove those are the ones I sent to them, but still I have pictures where you can see the tag attached AND pictures of the tag itself.

Number 3 I don't think I want their 75%. They don't deserve to make **** off me.
 
#339
lallybelle said:
My thoughts.

First thing is they are trying to blame the shipping department that they didn't pack it properly. Ok so they didn't put it in the dustbag, but they are not the ones who cut the tag, removed the inside stuffing, etc. So don't even.

Number 2 is it is complete bull**** that the tag was not there. This bag was store fresh. I have the pictures that I took. I guess I can't prove those are the ones I sent to them, but still I have pictures where you can see the tag attached AND pictures of the tag itself.

Number 3 I don't think I want their 75%. They don't deserve to make **** off me.
Click to expand...

My thoughts exactly. Have them return your bags to you at their cost and be done with them. I think you should also be refunded the shipping cost you paid to have your bag returned to you. That response is BS...someone cut off that tag and removed the stuffing and just generally mishandled your bag because they thought it wouldn't matter. Just ridiculous!

Let's see how apologetic and cooperative they remain when you tell them what you want. I think that alone will tell us a lot about how they do business.
 
#341
lallybelle said:
My thoughts.

First thing is they are trying to blame the shipping department that they didn't pack it properly. Ok so they didn't put it in the dustbag, but they are not the ones who cut the tag, removed the inside stuffing, etc. So don't even.

Number 2 is it is complete bull**** that the tag was not there. This bag was store fresh. I have the pictures that I took. I guess I can't prove those are the ones I sent to them, but still I have pictures where you can see the tag attached AND pictures of the tag itself.

Number 3 I don't think I want their 75%. They don't deserve to make **** off me.
Click to expand...

I agree with you 100%. They don't deserve to make anything off you, and since you have photos showing the tag on there, you can prove that they cut the tag (why on earth would YOU cut it to send it in, when it increases the value YOU would get???). I think you should really be demanding full compensation for your bag; they will likely ask for the bag, which you should do when they agree to reimburse you IN FULL for what you paid for this bag retail, or what it would cost you to buy another in the same condition.

I would settle for nothing less.
 
#342
Wow, Lally...this is just beyond horrible :-( I'd do what other have said and get your other bags back and be done with them. I wouldn't want to give them another cent of my money. It's too bad...I can remember when Fashionphile was much smaller and was a great consignment company. lately, I've only heard horror stories. They've gotten too big and there's just too many people involved making too many mistakes. Let us know if you get in touch with the owner and what she says. Good luck!
 
#344
I am so sorry to hear your story. I have been dealing with them since the owner was still in Texas and involved in the day to day operations, and have always very pleased with their service. It's too bad that their service has gone down lately.
 
#345
Well I just got off the phone with Sarah. She was extremely nice & I could tell she was as horrified as I was. She offered to sell my bag with no fees if I wanted to still sell it. I think I'm going to take her up on it. As for letting them sell my other bags, I told her I had to think about it. Overall I'm very please with Sarah's response, we missed each other a few times, but she kept trying.
 
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