**Selling/consigning** with Fashionphile

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#346
lallybelle said:
Well I just got off the phone with Sarah. She was extremely nice & I could tell she was as horrified as I was. She offered to sell my bag with no fees if I wanted to still sell it. I think I'm going to take her up on it. As for letting them sell my other bags, I told her I had to think about it. Overall I'm very please with Sarah's response, we missed each other a few times, but she kept trying.
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I think if she called you to follow up without you starting the calls, then they are at least serious about apologizing.

If it's the bag that they cut the tags off of....I'd say yes....if you think the fees would compensate the value lost by their mistake.

I'd be leary about selling anything else also. Maybe give it some time....see how this turns out.
 
#347
I think they were alerted to this thread and are concerned about the bad publicity. It's great that they are trying to correct their error. Good luck with the sale of the bag. As someone previously posted, we now have the benefit of your experience.
 
#348
I'd bet anything they follow these threads and seearch for their name. Its great that Sarah called you and tried to make ammends. If it were me I'd take the offer on the bag that had the tags cut off but tell them to raise the price a little as well, expecially if they won't charge fees. But I'd also ask for the ther bags back and let them know the damage was done and trust was lost.

You come from a position of power now. Use it appropriately and it will be a win win for you.
 
#349
stylemechanel said:
I'd bet anything they follow these threads and seearch for their name. Its great that Sarah called you and tried to make ammends. If it were me I'd take the offer on the bag that had the tags cut off but tell them to raise the price a little as well, expecially if they won't charge fees. But I'd also ask for the ther bags back and let them know the damage was done and trust was lost.

You come from a position of power now. Use it appropriately and it will be a win win for you.
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+ 1

actually, i am fine when companies make mistakes. it's how they recover from their mistakes and rectify them that matters.
 
#352
Thanks for listening to my vents ladies. I agree, mistakes happen, it's all in the way the situation gets rectified and I feel a million times better after speaking on the phone to Sarah.
 
#353
Ya know, I have heard stories this bad about Neiman Marcus,Nordstrom,Saks,etc. So I don't think that this is such a weird occurence. Sloppy employees do bad stuff all the time. What management does to recify it is, as stated by some above, what really counts. They would not have been in business for this long if your case wasn't the exception rather than the rule. Live and learn and try Yoogi's or Bag,Borrow & Steal next time and pray for a smooth ride.:smile1:
 
#355
lallybelle said:
Thanks for listening to my vents ladies. I agree, mistakes happen, it's all in the way the situation gets rectified and I feel a million times better after speaking on the phone to Sarah.
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Sorry to hear about your bad experience with fashionphile. I'm glad that they're trying their best to rectify the problem. Are you going to let them sell your bag at no charge? I've never thought of selling my bags but I'm thinking about it now to help fund my new dream bag (classic chanel double flap). I'm thinking about going through websites like fashionphile because I haven't sold anything though eBay before. Should I still consider selling them through these online consignment shops or try to sell them myself?
 
#356
Tuymiu said:
Sorry to hear about your bad experience with fashionphile. I'm glad that they're trying their best to rectify the problem. Are you going to let them sell your bag at no charge? I've never thought of selling my bags but I'm thinking about it now to help fund my new dream bag (classic chanel double flap). I'm thinking about going through websites like fashionphile because I haven't sold anything though eBay before. Should I still consider selling them through these online consignment shops or try to sell them myself?
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There are other online consignment stores, such as Yoogi's Closet and Ann's Fabulous Finds. I know Yoogi's will do outright purchases on some items (or offer you the choice of purchase or consignment), whereas Ann's only does consignment. Try taking photos of what you want to sell, and send in their online forms and get estimates so you will know what they will pay.
 
#358
tutushopper said:
There are other online consignment stores, such as Yoogi's Closet and Ann's Fabulous Finds. I know Yoogi's will do outright purchases on some items (or offer you the choice of purchase or consignment), whereas Ann's only does consignment. Try taking photos of what you want to sell, and send in their online forms and get estimates so you will know what they will pay.
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Thank you so much for info! I will definitely keep them in mind when I want to sell my bags.
 
#359
Does anyone have any experience consigning with Fashionphile? I normally deal with Yoogi's but Fashionphile had a better offer for both direct and consignment. How long does it take from the time they receive your item to posting it online? Also, how is the communication between them?
 
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