**Selling/consigning** with Fashionphile

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#301
Hi everyone. Didn't know where to post this but I want to share my very frustrating experience so far..

I sent Fashionphile 3 bags for buy-out (Two Balenciagas and an LV.) Since I am from Canada, I was unable to use their free shipping label and had to pay to ship it myself - OK fine. No problem.

Fast forward a few days, I check my tracking number and it's being held at the post office. No authorized person was there to accept or sign for the package. I email fashionphile to let them know my package is waiting for them at the local post office. They reply telling me that they are unable to pick up packages and that I will have to either call the post office myself to have them re-deliver the package or have it re-sent to me in Canada so I can then ship it to their warehouse location.

Apparently what they didn't tell me was that the address on the consignment agreement is not the address I should be shipping it to. That's their actual store and I needed to send it to their warehouse - which I had no way of knowing since I couldn't see the address on the free shipping label.

I call the post office to schedule a re-delivery and the clerk informs me that they're having issues with Fashionphile and that there's a lot of packages waiting there to be picked up. At this point my package has been held there for 5 days. I decide to finally just call them (since emailing is no help - takes forever to get a response.) and the employee I talk with is very nice and apologetic. She tells me they'll have someone go pick up the packages the next day. Great.

Two days later, I check my tracking number and my package is still there. I guess no one was sent to pick them up. Surprise surprise.

I call customer service AGAIN only to be re-directed to a Florida location where the woman informs me she can't help me but she will be happy to send a message to customer service in Beverly Hills and they will get back to me on Monday. WHAT?

Sorry for the long rant but I am beyond frustrated. I know I sent my package to their retail location instead of the shipping warehouse, but apparently so have other customers. I'm guessing other international customers who also did not know about the correct address. Is it really so difficult for them to send someone to go pick up the multiple packages that have been waiting there? Mine's been there for a week, who knows how long the others have been there.

I'm still trying to get this all resolved. Sent them a very long email and will continue to try and call customer service until I reach the BH location again. But I'm assuming nothing will be done and I'll have to get the package sent back to me (at my cost!) I definitely won't be sending it back to their warehouse location if that's the case. I will take my business to Yoogi's. They're customer service is great and the only reason I chose to sell with Fashionphile was because they offered me more money.

I am very disappointed with their customer service.

END RANT. :nogood:


EDIT: Just called them again, reach the BH location and was told by the woman on the phone she was going to pick up the packages herself this afternoon. We'll see! * fingers crossed*
 
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#304
That's fricking BS! Sorry, OP. Ugh! I hope a manager can fix this ASAP and give you something in return for your headache. That's ridiculous about all the packages waiting at the post office. You would think Fashionphile would want to pick them up to finish the transaction. Thanks for letting us know for future reference too.
 
#305
I'm sorry you've had so many problems. My experiences with them have all been good, so I am surprised to read about your frustration.

Yoogi's offers less and sells for less but they are excellent to deal with. They probably sell their items faster with their good prices.
 
#308
Thanks for your concern everyone! I really needed to vent because I was so frustrated with the whole thing.

To update: Someone ended up sending me another email on Thursday that they will definitely send someone to pick up my package before it is sent back to me and not to worry. I honestly kind of rolled my eyes after reading the email, only because I had been told twice already over the phone that they were going to go pick it up, and they hadn't.

Luckily, my package was picked up on Saturday. FINALLY! Now let's see how long until I get an email from them with my actual quote and how long it will take to receive my payment....

Thank you all for being so understanding! It really made me feel better venting to people who would understand my frustration! :hugs:
 
#309
sam48star said:
I filled out a form a week ago to see what they would offer me for a bag. Did a follow up email because they never sent me an offer and never heard from them at all.
Click to expand...

They didn't respond at all? Seems like someone else also had that issue.

The funny thing is, I received an email from them reminding me of the offer they gave me for my bags (the bags waiting for them at the post office!)

The email said:

"A few weeks ago we responded to your interested in selling some items with us. We just wanted to remind you that we are still interested. Here's a breakdown of our offer:

---- offers for my bags ----

If you decided not to send your bags in, don't be afraid to reply to this email and tell us why; we're tough, we can take it! We always like to hear your feedback on the process so we can continually improve the experience for you and others. "

In my head I was thinking: "Oh, I did send you my bags, they've just been waiting for you at the post office for over a week. And it's taken me multiple emails and international phone calls for you to go pick it up!" :rolleyes:
 
#310
closetoreal said:
They didn't respond at all? Seems like someone else also had that issue.

The funny thing is, I received an email from them reminding me of the offer they gave me for my bags (the bags waiting for them at the post office!)

The email said:

"A few weeks ago we responded to your interested in selling some items with us. We just wanted to remind you that we are still interested. Here's a breakdown of our offer:

---- offers for my bags ----

If you decided not to send your bags in, don't be afraid to reply to this email and tell us why; we're tough, we can take it! We always like to hear your feedback on the process so we can continually improve the experience for you and others. "

In my head I was thinking: "Oh, I did send you my bags, they've just been waiting for you at the post office for over a week. And it's taken me multiple emails and international phone calls for you to go pick it up!" :rolleyes:
Click to expand...

Nope, filled out the form and then sent an email 3-4 days later. Nothing...
 
#311
bebeandblizzy said:
I submitted a form for a quote and didnt hear from them yet.
Click to expand...
I actually called them this morning because my quote went unanswered for a little while, too. Apparently the person who replies to the quotes was in the process of moving and just got back today, so now she'll be catching up. Strange that they wouldn't have someone cover her, though.
 
#312
faith_ann said:
I actually called them this morning because my quote went unanswered for a little while, too. Apparently the person who replies to the quotes was in the process of moving and just got back today, so now she'll be catching up. Strange that they wouldn't have someone cover her, though.
Click to expand...

Good to know! Thanks for clearing that up. :smile1:
 
#314
Just to update you all: I have received my payment today. I am very happy that I received my payment without any problems; however, the general experience still leaves a bad taste in my mouth. I sincerely hope they can resolve their customer service issues :smile1:
 
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