**Selling/consigning** with Fashionphile

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#3,001
ccbaggirl89 said:
So... update -- I called to no avail and sent an email without an answer. I went into my account today and they deducted the $75 'authentication fee' from the other bag I had sent in. I had sent in 2 at one time so, they took the $75 from the other bag and shorted that check. They did not give me any one-time courtesy waiver (as I would have expected after 15 solid years of purchases) and they never replied to emails or calls. Thankfully I haven't bought from them in over 8 months so breaking ties from this point forward will be easy. I just want the bag back since I know it's authentic from the store, and since they went ahead and took the payment without express permission or any notification they would do that. And I'm supposed to have faith that the bag they send back is really mine and free from whatever they do to bags to 'authenticate?' I'm super sad that a business I trusted and believed in for so long has gone so badly down. :sad:
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Wow! This is just terrible customer service! I wonder if it has to do with how quickly they expanded - they now have 7 locations and a year ago - they only had three! My sales guy in Los Angeles said they they were still working out the kinks and there was longer wait times on their phone lines, pricing that was incorrect and general confusion with the new team members. Hope they get this worked out! I also haven't bought with them since last Christmas.
 
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#3,005
ccbaggirl89 said:
So... update -- I called to no avail and sent an email without an answer. I went into my account today and they deducted the $75 'authentication fee' from the other bag I had sent in. I had sent in 2 at one time so, they took the $75 from the other bag and shorted that check. They did not give me any one-time courtesy waiver (as I would have expected after 15 solid years of purchases) and they never replied to emails or calls. Thankfully I haven't bought from them in over 8 months so breaking ties from this point forward will be easy. I just want the bag back since I know it's authentic from the store, and since they went ahead and took the payment without express permission or any notification they would do that. And I'm supposed to have faith that the bag they send back is really mine and free from whatever they do to bags to 'authenticate?' I'm super sad that a business I trusted and believed in for so long has gone so badly down. :sad:
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Same exact thing happened to me. I had also been selling to them for 15 plus years. Except they “allowed” an exception and I could sell to them again. BUT funny thing happened about 6 months later I got an email saying we cannot authenticate your recently submitted black miu miu, etc, etc…and then I was banned again. 1) I’ve never sold them a black miu miu and 2) I hadn’t sold to them since they lifted their ban. I quickly emailed them stating this was a mistake and I heard nothing back. Still banned and I didn’t even sell them the black bag :confused1:
 
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#3,006
forgetmenot301 said:
Same exact thing happened to me. I had also been selling to them for 15 plus years. Except they “allowed” an exception and I could sell to them again. BUT funny thing happened about 6 months later I got an email saying we cannot authenticate your recently submitted black miu miu, etc, etc…and then I was banned again. 1) I’ve never sold them a black miu miu and 2) I hadn’t sold to them since they lifted their ban. I quickly emailed them stating this was a mistake and I heard nothing back. Still banned and I didn’t even sell them the black bag :confused1:
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My guess is now they are taking more strict action which looks like if seller sold them a fake (as long as Fashionphile considered fake), the seller is banned.

I have to tell you guys, nowadays some stuff just super high risky to buy and resell, if you are unsure, then stay with easy to authenticate items, such as Louis Vuitton bags with date code, Chanel bags with authenticity card, or newer Chanel bags with sku tag etc
 
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#3,007
I got an email today for a survey on how I would like to get paid from Fashionphile. The first question was how I usually get paid-by check, fashionphile credit, direct deposit, etc. The next question was if they instituted a $10 check by mail fee, would I still be paid that way. The next question was why I choose to be paid that way. The last question was what is the max fee I think they should charge for a mailed check-$5, $10, $15 or I think there shouldn't be a fee. Did you also receive the email/survey?
 
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#3,008
Loriad said:
I got an email today for a survey on how I would like to get paid from Fashionphile. The first question was how I usually get paid-by check, fashionphile credit, direct deposit, etc. The next question was if they instituted a $10 check by mail fee, would I still be paid that way. The next question was why I choose to be paid that way. The last question was what is the max fee I think they should charge for a mailed check-$5, $10, $15 or I think there shouldn't be a fee. Did you also receive the email/survey?
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Sounds like they are pushing people to choose third party money transfer, I recall they had a new third party transfer money recently? Wondering why, does that third party give them a percentage cash back?
 
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#3,011
nicole0612 said:
Looks like they are still sending ACH payments. Mine was sent today (so has not hit my account yet), but it is a moderate amount and no delay. That is a good sign that all is well; maybe they were just having a tech issue after all.
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It took 3 months to get paid?? :shocked:


I just left FP, 7 items, I sold them 5. The bag quotes were terrible, so I took them back. Funny they paid the most for shoes.
 
#3,014
sjunky13 said:
It took 3 months to get paid?? :shocked:


I just left FP, 7 items, I sold them 5. The bag quotes were terrible, so I took them back. Funny they paid the most for shoes.
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onlyk said:
looks like consignment, so it took 2 months sold, and cleared after 15 days.
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Yes correct, the only option they gave me was consignment, and it took awhile to sell at that price point.
 
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