I don't know her, but I have senn a lot of her auctions. I can say I hear more bad than good.
Mainly I want to say with ebay lately it seems like c**p shoot. People don't like bigger companies because they have overloaded themselves and there for: their customer service lacks, and so does quality control (maybe the case here IDK?). And small sellers/new sellers can be sketchy because they don't have any stock in feedback and may not care and/or possibly try run away with your money.
I do know, but there are many sellers out there that are honest and hard working. Not sure about Linda OP, but I hope you get everything worked out and maybe she will get things under control too. Always ask for more pics, more info, and with no communication the seller-try to enlist help from ebay. I have found them helpful, but I know I don't have all the answers because I have had a few disputes too (mainly as a buyer).