My guess is the repair required for your kelly can only be done at the Paris workshops and not by local artisans like Dominique, which is why your store wants to send the bag to Paris. Recently, the SF store sent my vintage kelly to Paris for repair because Dominique said he can't do the required work in SF. HTH~Please update us on your experience! I am facing the same issue here. My local store wants to send my bag to Paris, which will take way longer than having it repaired in-house in the States because of the pandemic. So I decided to personally drop off the bag at the SF hermes, but I don't know any SAs at this store. : (