From my call yesterday, it seems like what you've described! The gentleman who picked up the phone actually made the effort to check if the item I want is available (there were but just not in the color I want) vs the PA store that I've been frequenting where I've asked my SA for months and they don't seem to be interested in ordering one for me.
I'm keeping my fingers crossed that we'll have great chemistry! I'm changing store and SA as I feel like it's an one sided affair with my current SA which is very disappointing . This means starting all over again in terms of spend but hoping for a better experience.
I'm sorry PA didn't work out for you.. I believe everyone at SF is nice so you're in good hands
