Rumour re: Louis Vuitton Recall?

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#17
I personally don’t get what the big deal is about the issues with the Pochette Métis. I have a 2018 bag that isn’t part of the recall and I bought it knowing well the issues. I am informed and will keep an eye on it. If there are glazing issues, for example, I’ll be super careful and quick to get them repaired by LV right away. As far as I’m concerned these aren’t defects, just normal wear and tear that I can choose to be proactive about when it happens. Any bag has issues if you look hard enough and actually use the bag. The whole recall is just internet and social media pandemonium lol.
 
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#20
jejunity said:
Hi everyone,
so I've been following this topic lately regarding a louis vuitton pochette metis recall. There's been mixed responses... and I'm not sure what to believe. I live in australia, and I just tried calling the customer hotline and they said they had no idea what I was talking about. How do I move on from there? Do I ask them to double check with the manager?

So far it seems a lot of it is from US, so I just wanted clarification from anyone who knows more about it. Also if there's any fellow australians that have brought this up with their SA and know much about it?

Just wanting some clarity regarding this if anyone can shed some light?[/QUOTE

You are correct about the recall! I just received a phone call from client services for several bags I purchased between 2013 and 2015. The lockit mm, sofia coppola (in calf leather) and the retiro. I have the option to take all bags in and receive store credit or send them off for repair. The repair time is 6 months. The metis is also on the recall list, but only certain models and years. I have a metis from 2016 and it is not on the recall list. I was not expecting this call today!!
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#21
The recall is legit. I just received a call from client services. If you purchased a model on the recall list, you should receive the call as well. It seems like it is mostly bags purchased between 2013 and 2015 and largely glazing issues. LV will repair or issue store credit if you purchased one of the bags that was deemed defective. So far, my lockit mm, retiro and sofia coppola bags are included. The lockit was purchased in 2014, the SC in 2013 and the retiro in 2015. Certain pochette metis models are included as well, but mine was not as it was purchased in 2016.
 
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#22
Postyco said:
There is no such thing as a “recall”.. not sure where you are getting this information. There are rumors that it will be discontinued.
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There is a recall on certain bags. I received the call from client services today. My lockit, retiro and sc bags are all on the list. I can take them in for repair or return them for store credit. This only applies to certain makes/models and it seems like years 2013-2015. I have been buying LV for over a decade and this is the first time I have experienced this. But rest assured, it is legit.
 
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#30
I live in Europe and my sa have called me to say that if i have issues with my pochette metis and speedy 25 empreinte aurore i could bring them in and exchange. They are both the older models from years ago. I have already sold them so i can’t exchange. So this rumour is defenitly true.
 
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