Rumour re: Louis Vuitton Recall?
- Thread starter jejunity
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They have been contacting people before and since this thread was started, so why the surprise. Obviously they can't contact everyone around the world at the same time, they are not Santa Claus.
Just yesterday I received a call from LV asking if I had any problems with my SL PM in the quesch ( egg plant ) color. The bag was purchased in 2014 and it has a problem with the color changing in the piping along the bottom of the bag. I sold the bag and thanked her for call.
I’ve called the customer service line several times to try to reach the manager as the store and they tell me they will call me back and never do. Not just one CA but 2 of them. I haven’t gotten the best service from them.. kinda sad bc I bought a lot of LV products.
My regular SA in EU called me about a bag I bought in a different Country outside Europe. They can have access to all your purchases no matter where you bought it.
Really? This is awesome. I travel and buy LV in many countries. I often wonder if the LV central database has my information linked. Good to know.
I had 2 Soft Lockits from 2014 bought in Europe and the glazing on the handles started to come off. I took them in to LV for repair but was told that they would not repair them as it was a defective batch and they had to take them back. I was offered either store credit, but it was only until the end of this year (I took the bags in during the summer) or choose new bags for the same value. I didn't really want new bags as there was nothing I really liked, but in the end I took a Montaigne and a City Steamer, plus a wallet and a shoulder strap. I only used the bags for a very short time but was not really happy with them so I sold them.
Needless to say I'm very disappointed with LV quality
as I loved my Soft Lockits very much
Needless to say I'm very disappointed with LV quality
as I loved my Soft Lockits very much
I got a call today regarding 2 bags, one is my daughter's, so she'll call them. The other bag is one that I sold almost as soon as I took it out of the box.
I got my call today. Very proactive of them. Add the capucines to the list. Mine included 3 of my capucines MM, 2 Soft lockits, W bag, 2 ikat neverfulls, and curieuse wallet. 8 of my favorite bags! I'll go over them carefully and assess for damage. Would be sad to see any of them go. Perhaps I should comfort myself with an exotic.....
This thread has been very helpful. I got a call today regarding three bags. I haven't had any problems with one of them, the Neverfull Epi, but the other two are definitely showing undue wear to the glaze. I will be taking them to a store outside the country where they were both purchased, so I have no idea if that will affect my options. I would really just like them fixed.
Not the capucines too.
That would be also very comforting and timeless... 
That is exactly what I decided to do after many of my bags went back. I opted to consolidate and went for a croc Steamer. No regrets as I couldn't see replacing with several new bags. I would have never purchased a bag that cost that much without the store credit. I tried to look at it as an "opportunity."