Oh dear! Sorry for your situation as well - I hope you are able to get some redress! I’d honestly like to get it fixed, but I don’t know if that will be possible.
Rumour re: Louis Vuitton Recall?
- Thread starter jejunity
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Oh dear! Sorry for your situation as well - I hope you are able to get some redress! I’d honestly like to get it fixed, but I don’t know if that will be possible.
I checked my SG mm and it has leather piping not glazing, so I wouldn't think it would be on the list.
That's what I was told to do as well but didn't think to ask what would happen since they no longer make my wallet. Obviously I can't do an exchange so I assume I will get what I paid but wasn't sure. I wondered if I could do an even trade for the Sarah wallet since it's the closest style. I guess I'll find out when I take it in.
Yes if you see dents in the glazing, then is probably the melting glaze. It happen to my Emp Lumi and a few emp wallets. Do take yours in.
She exchanged hers for an empreinte Victorine, but is having second thoughts after problems with her empreinte Speedy that she ended up bringing in to exchange for another bag (it was not on list, but clearly had melting issues also).
Is there a list I can find of all the issues of items with problem? Bc it’s funny when I call the 1800 customer service line and talked to them about my issue they were all so surprised?
Customer service was a lifesaver in my situation. I will try and explain without rambling on but it’s a long story! Lol!
While shopping at LV, I was having a nice conversation with a new to me SA. I happened to mention I was giving my empriente speedy 25 to my daughter since I never use it. She asked what year I purchased it and explained why she was asking (Glazing issues). At this time I wasn’t aware of the issues and I didn’t know the year. She was able to look at my profile and check. She said it was indeed part of the “batch from a bad supplier” and to bring it in for an exchange. I told her it was in pristine, like new condition but she insisted LV would still want it back because it will ruin clothing.
So about a week later I brought it in and the SA was not working. I talked with an SA I was familiar with and she brought it to another SA who asked me how I knew about this problem and that my bag was “perfect” and “to just enjoy it”. I told her I was informed about this issue for the first time by the SA I met the week previous. I told her I was receiving mixed messages and was concerned gifting this bag to my daughter if she was going to have issues. She was not going to budge and insisted I would have no problems.
I left the store and immediately called customer service and explained the situation of being told two different things. She connected me to someone more important and the CS woman looked up my bag and said the original SA was correct in telling me my bag was part of the batch that had defective glazing and I should receive an exchange. (She was very knowledgeable about the situation and had a “term” for this bad batch but I cannot remember the word she used). She said she would need to approve the return and to tell her which store I was going to go to for the exchange and she would call them and approve it. If the store does not have a replacement I want, I was to just keep the bag and that would be “my receipt” until I found one I wanted. She was extremely nice about the whole situation.
Well, I go back to the store and wait. After 30 mins the manager said they were in the process of trying to talk with CS and if I could just wait patiently until they get ahold of them. I said I had the actual CS woman’s name and direct number! I gave it to them and waited another 30 mins!
Store manager finally comes out and says I do not have a defective bag and that CS was mistaken. Since I was told different things by different LV representatives and had to go back and forth, they would be nice this time and exchange it for my trouble! “But I can assure you you don’t have a defective bag!” Can you believe that? By this time I had had enough. I don’t trust what she has told me.
I exchanged it and will not be making more LV purchases. (Have to add that I haven't bought much LV anyway). I like that LV stands by their products and made it right but there’s been too many issues with their bags. Or I just have really bad luck picking bags! Hahaha! (I’m and original PM owner that had cracked glazing on the flap)
While shopping at LV, I was having a nice conversation with a new to me SA. I happened to mention I was giving my empriente speedy 25 to my daughter since I never use it. She asked what year I purchased it and explained why she was asking (Glazing issues). At this time I wasn’t aware of the issues and I didn’t know the year. She was able to look at my profile and check. She said it was indeed part of the “batch from a bad supplier” and to bring it in for an exchange. I told her it was in pristine, like new condition but she insisted LV would still want it back because it will ruin clothing.
So about a week later I brought it in and the SA was not working. I talked with an SA I was familiar with and she brought it to another SA who asked me how I knew about this problem and that my bag was “perfect” and “to just enjoy it”. I told her I was informed about this issue for the first time by the SA I met the week previous. I told her I was receiving mixed messages and was concerned gifting this bag to my daughter if she was going to have issues. She was not going to budge and insisted I would have no problems.
I left the store and immediately called customer service and explained the situation of being told two different things. She connected me to someone more important and the CS woman looked up my bag and said the original SA was correct in telling me my bag was part of the batch that had defective glazing and I should receive an exchange. (She was very knowledgeable about the situation and had a “term” for this bad batch but I cannot remember the word she used). She said she would need to approve the return and to tell her which store I was going to go to for the exchange and she would call them and approve it. If the store does not have a replacement I want, I was to just keep the bag and that would be “my receipt” until I found one I wanted. She was extremely nice about the whole situation.
Well, I go back to the store and wait. After 30 mins the manager said they were in the process of trying to talk with CS and if I could just wait patiently until they get ahold of them. I said I had the actual CS woman’s name and direct number! I gave it to them and waited another 30 mins!
Store manager finally comes out and says I do not have a defective bag and that CS was mistaken. Since I was told different things by different LV representatives and had to go back and forth, they would be nice this time and exchange it for my trouble! “But I can assure you you don’t have a defective bag!” Can you believe that? By this time I had had enough. I don’t trust what she has told me.
I exchanged it and will not be making more LV purchases. (Have to add that I haven't bought much LV anyway). I like that LV stands by their products and made it right but there’s been too many issues with their bags. Or I just have really bad luck picking bags! Hahaha! (I’m and original PM owner that had cracked glazing on the flap)
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I have not seen a list, but you can read this entire thread to write down a list based on what people have said they were told.
My friend was told that her Speedy could ruin her leather seats and the manager exchanged it even though it wasn't the exact year in question. He examined it and saw that it was having the same issues as others. I hate inconsistency of being told different things so understand your frustration.
Thanks for sharing your story it helps a lot to understand what is going on. I will hopefully find out some more info about my situation at their xmas party, as my bag has already ruined my clothing and my gucci wallet.
I don't think such a list exists other than with LV. As mentioned, you can compile your own by noting the issues here and bags mentioned. Or take your bag into a store and ask. Or wait to be contacted by LV if you have a bag that has been recalled. I would think this matter will take an enormous amount of time to rectify as they can hardly contact all concerned at the same time. There would be no stock left.
Sorry to hear the damage your bag caused.Thanks for sharing your story it helps a lot to understand what is going on. I will hopefully find out some more info about my situation at their xmas party, as my bag has already ruined my clothing and my gucci wallet.
I think it varies. I believe some have been able to receive instore credit. Customer service told me they are changing their computer system so they cannot issue store credits at this time. (Not sure how true this is) I needed to pick an item at the time I turned over the bag. If I didn’t find anything I liked, I was told to just hang on to my bag until something I liked was available.
I was told this also, like a swap rather than a credit to be redeemed later. What bag did you exchange your speedy for? I am wondering if they are doing equal dollar swaps especially if some of the bags are no longer available. I was asked if I wanted to look at any specific bags, I mentioned the new Milla but none in store yet. Truthfully, I'd rather have mine fixed.Sorry to hear the damage your bag caused.
I think it varies. I believe some have been able to receive instore credit. Customer service told me they are changing their computer system so they cannot issue store credits at this time. (Not sure how true this is) I needed to pick an item at the time I turned over the bag. If I didn’t find anything I liked, I was told to just hang on to my bag until something I liked was available.
I believe it’s equal dollar swaps or if you pick a higher priced item, you will just pay the difference. I was give the value of the speedy now vs what I paid.
I also had been holding onto an in-store credit for a bag LV could not repair that I wish they could have fixed. (Limited edition studded alma bb)
I used both to get a horizon 55 and nice bb. I still have some left on my store credit.