Rumour re: Louis Vuitton Recall?

[xkwyzit1]

It’s true. I was contacted by LV last week asking if I had any issues with the Neverfull Epi bag purchased in 2014. I said no, but I don’t carry it often. She stated that there have been glazing melting issues and that she could book an appt for me to return the bag for the current price. I haven’t acted yet as the color of the bag is a deep purple that is no longer sold and there isn’t a suitable replacement.

Last year, the handles of my Montaigne bag in Empriente Leather started sticking together. The glazing had melted. I took it to the downtown SF store and they sent it for repair and ultimately called a week later stating they would issue full credit.

Seems like the “glazing” issue is more widespread and LV is now taking proactive steps to make right. If you’re not familiar, as I wasn’t, the glazing is the wax used to seal certain seams on the leather bags.

 

[bayborn]

Seems like the “glazing” issue is more widespread and LV is now taking proactive steps to make right. If you’re not familiar, as I wasn’t, the glazing is the wax used to seal certain seams on the leather bags.

This is what makes me hopeful that the issues that have come to light about the Metis have been corrected since they are still selling the metis. I can't see them issuing full credit for bags yet still selling defective (or that they know will become defect) items.

 

[FrenchBulldog]

I am in California and my SA told me that staff is well aware of the glazing issues. She said that LV has since (purportedly) resolved the glazing issues and that there are certain bags within a specific time frame that are affected. I actually bought a PM in the Monogram empreinte leather on whim while in LV to look at a Key Cles a little over a week ago. I had just returned a YSL LouLou to Nordys with stitching issues and was actually looking at the Gucci Marmont as a more durable replacement. I had absolutely no clue about the glazing issues with certain of LV bags until I started reading this thread. Imagine how I felt - like "Boo Boo The Fool." Even worse I had no clue that my bestie had the same exact bag in reverse monogram (they look so different) that she is hesitating taking back because she loves it so very much and was told there are no replacements available currently. Whatever happens with my bag in the future, I have no doubt LV will handle appropriately. Especially, since this has apparently been such a huge and now, widely known, issue.

 

[TangerineKandy]

View attachment 4265630 I am in California and my SA told me that staff is well aware of the glazing issues. She said that LV has since (purportedly) resolved the glazing issues and that there are certain bags within a specific time frame that are affected. I actually bought a PM in the Monogram empreinte leather on whim while in LV to look at a Key Cles a little over a week ago. I had just returned a YSL LouLou to Nordys with stitching issues and was actually looking at the Gucci Marmont as a more durable replacement. I had absolutely no clue about the glazing issues with certain of LV bags until I started reading this thread. Imagine how I felt - like "Boo Boo The Fool." Even worse I had no clue that my bestie had the same exact bag in reverse monogram (they look so different) that she is hesitating taking back because she loves it so very much and was told there are no replacements available currently. Whatever happens with my bag in the future, I have no doubt LV will handle appropriately. Especially, since this has apparently been such a huge and now, widely known, issue.

Love how festive your PM is!

 

[KS3]

Anyone get a call about Pallas BB?
I haven’t been using mine and I just noticed the glazing on the strap has melted in some spots. Also, the end of the strap has cracking on the canvas as well as the back of the purse by the magnet.
I’m so disappointed [emoji17] it seems like all the bags that I purchased from 2014 & 2015 have glazing and cracking issues.

 

[fabuleux]

Anyone get a call about Pallas BB?
I haven’t been using mine and I just noticed the glazing on the strap has melted in some spots. Also, the end of the strap has cracking on the canvas as well as the back of the purse by the magnet.
I’m so disappointed [emoji17] it seems like all the bags that I purchased from 2014 & 2015 have glazing and cracking issues.

Just take your bag(s) back to the store and they will likely address the issue if there is melting glazing or canvas cracking.

 

[bayborn]

Was the glazing on the strap an issue for anyone here? I know they changed the strap from 7 adjustable holes to 5 but not sure why. The only thing I recall some mention about the strap was that it's a bit stiff.

 

[shalomjude]

Emailed customer service about my
SC and they just said bring it in for assessment ... nothing about a recall etc.

 

[PlainnJaine]

I was contacted last week by an LV client advisor. The call totally was unexpected as I haven’t looked at my Métis Hobo for a while. As I pulled it out and inspected it, indeed it was glazing and The Forum was the first place I went to to see if there were others complaining. I’m actually heading out today to my nearest LV store to see what they will do for me. I will update!

 

[Dimple2xs]

I just got a call from LV about my Métis hobo I bought in 2014. It’s a big purse, so I rarely pull it out to use it except on special occasions. I actually can’t remember the last time I used it, so I’ll need to pull it out to inspect it when I get home. Anyway, she said problems had been reported about the dye in the leather and that I could make an appointment to go to my nearest store for a store credit. They no longer make the bag, so I would be given the price I paid before tax, which I think is unfair that I’m only given the price I paid for a rare purse that still looks brand new, but others are given the current selling price for purses that are still available. I made an appointment to take mine in. I’ll look around, but if I don’t see anything I fall in love with I’ll just keep it and maybe take it back at a later date. The way prices have gone up, I’ll probably never find anything comparable for the price I paid. Especially if I wait longer.

 

[PlainnJaine]

Welp, just got back from the San Diego Fashion Valley location. I had a very easy transaction thanks to the client advisor for setting up an appointment with me. I chose the option of trading it in for a different purse and went for the Neonoe in Epi black Overall, my experience was flawless!

 

[ShariLee]

I received a call today from client services. I was told that the essential Cuir bag I purchased in 2013 and the curieuse empriente wallet I purchased in 2015 have quality issues and can be returned for store credit. They reached out to me!!! I am so impressed with this gesture!!! Out of the blue I got this call. This was not in response to anything!!! Here are the items.

 

[MyMelodyLV]

That’s great customer service! Will you return for store credit?

 

[Johnpauliegal]

Wow that’s pretty awesome! Not about the quality issue but the fact they reached out to you. I hope you still have these items so that you can get something else.

 

[ShariLee]

I know! I can’t even believe it! Yes, I am going to return both. I am not sure what I will replace it with. But I sure will have fun deciding [emoji6]