personally, I have had nothing but good experiences with RueLaLa. Supper quick Shipping and credits on my account for returns. Too bad you were not as fortunate as your purchase was to be a gift and it left you in a bind.
Rue La La shopping experience?
- Thread starter adoptastray
- Start date
TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others
The last few shipments I have gotten from RueLaLa took forever and looked like they were run over by a truck.
Update: I finally received my 2 remaining orders (a month later?!). One was perfect. The other was the wrong item- quite disappointed.
Seems like they're having too many orders that they can handle...Mylast two orders were messed up, but i'm not too mad though...first order i paid for a Just Cavalli skirt that was about 90 bucks but they send me a dress instead that was 129 bucks...although it was a smaller size, i still kept it since my 5 other items were correct...
Then my last messed up order was for 1 Ferre Jeans ($100) and T-shirt ($49), they sent me 2 jeans instead...granted the jeans is $100 but still...what do i need 2 identical jeans for??? Well, i might give one away to one of my cousin or sell it...i'm still thinking!!
I was a little dissapointed but oh well...as long as i don't feel like i got cheated out of my money, i'm ok i guess.....
Then my last messed up order was for 1 Ferre Jeans ($100) and T-shirt ($49), they sent me 2 jeans instead...granted the jeans is $100 but still...what do i need 2 identical jeans for??? Well, i might give one away to one of my cousin or sell it...i'm still thinking!!
I was a little dissapointed but oh well...as long as i don't feel like i got cheated out of my money, i'm ok i guess.....
I wonder if they are getting items from the manufacturer after the sale ends, as opposed to having readily available stock. I don't mind so much the longer shipping, since they do have some good deals.
My big issue with them of late is returns. I rarely return items, anywhere. And when I do, something has to be defective or described wrong to prompt a return. Recently I ordered a Baccarat crystal bracelet whose size was incorrectly stated. When I got it, I called to return. The Ruelala rep said I would still have to pay the initial shipping cost, but they would cover the return shipping. This just ticked me off. Why should I be penalized for their failure to describe something correctly. After the rep talked to supervisors, they agreed to refund in full.
Then today, I wanted a Lois Hill cuff. But there was no description of width...was it 1/2" or 1.5" in width??? I called to ask the width and the rep said they do not have that information, and suggested I do a search for it on the web. How idiotic is that. As a former marketing manager, I'd say their marketing department has a lesson to learn.
I think I am through with them for now.
My big issue with them of late is returns. I rarely return items, anywhere. And when I do, something has to be defective or described wrong to prompt a return. Recently I ordered a Baccarat crystal bracelet whose size was incorrectly stated. When I got it, I called to return. The Ruelala rep said I would still have to pay the initial shipping cost, but they would cover the return shipping. This just ticked me off. Why should I be penalized for their failure to describe something correctly. After the rep talked to supervisors, they agreed to refund in full.
Then today, I wanted a Lois Hill cuff. But there was no description of width...was it 1/2" or 1.5" in width??? I called to ask the width and the rep said they do not have that information, and suggested I do a search for it on the web. How idiotic is that. As a former marketing manager, I'd say their marketing department has a lesson to learn.
I think I am through with them for now.
Funny story... I tried ordering the same top as before (they sent the wrong item- a nightgown instead). I got excited, opened the box- and it's the same darn nightgown!!! Two tries at ordering this top and two nightgowns received instead?!
I'm supposed to get a return thing in my e-mail and haven't gotten it yet. I think I may need to call them.
I'm supposed to get a return thing in my e-mail and haven't gotten it yet. I think I may need to call them.