Rue La La shopping experience?

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#110
saira1214 said:
Is there a number you can call? I can't believe you can't get a hold of them!
Click to expand...
OK to update: they did get back to me (after 3rd email) and gave me $50 credit for each piece (the pants for the "inconvenience" of the security tag. I STILL have no idea how to get it off!:nuts:) and the coat for the white mark on front. They said if I take it the coat the dry cleaners and the white mark can't be removed, they will issue a full credit. Both of these items were on their final sale, so I feel like this is fair.
It is a good site and I have gotten lots of great stuff from them. My initital inquiry was to ask if anyone else was having trouble reaching customer service via email. Could be these blasted spam filters.
 
#111
mmmsc said:
OK to update: they did get back to me (after 3rd email) and gave me $50 credit for each piece (the pants for the "inconvenience" of the security tag. I STILL have no idea how to get it off!:nuts:) and the coat for the white mark on front. They said if I take it the coat the dry cleaners and the white mark can't be removed, they will issue a full credit. Both of these items were on their final sale, so I feel like this is fair.
It is a good site and I have gotten lots of great stuff from them. My initital inquiry was to ask if anyone else was having trouble reaching customer service via email. Could be these blasted spam filters.
Click to expand...


OP - Just because you buy something that is final sale doesn't mean that it's acceptable for it to be in poor condition. Otherwise, they should list the "imperfections" for that item. You will need to go to a b&m store to get the tag off. If you try to take it off yourself, there's a good chance you'll end up with a hole. I hope the white mark comes off!
 
#112
You can probably just take the pants to a retail store with a copy of your receipt and explain the issue. Usually, they have at least one universal tag remover (at least the one I worked at did).

If you don't want to do that, and the tag is not filled with ink, there is a technique using a rubber band that sometimes works (I learned about this from the manager at the store I worked at). All you do is take a rubber band and wrap it in the small area between the sensor and the smaller part that needs to come off. If you do it correctly, the end and the sensor will lose the magnetic force between them and you will be able to detach the sensor. There might be a specific rubber band size that works best, but I don't know!
 
#113
Leeleerae said:
You can probably just take the pants to a retail store with a copy of your receipt and explain the issue. Usually, they have at least one universal tag remover (at least the one I worked at did).

If you don't want to do that, and the tag is not filled with ink, there is a technique using a rubber band that sometimes works (I learned about this from the manager at the store I worked at). All you do is take a rubber band and wrap it in the small area between the sensor and the smaller part that needs to come off. If you do it correctly, the end and the sensor will lose the magnetic force between them and you will be able to detach the sensor. There might be a specific rubber band size that works best, but I don't know!
Click to expand...
Thanks for the tip. I may have to try that one. I am sure every shoplifter in Christendom would love to know that.
 
Last edited:
#114
mielikki55 said:
OP - Just because you buy something that is final sale doesn't mean that it's acceptable for it to be in poor condition. Otherwise, they should list the "imperfections" for that item. You will need to go to a b&m store to get the tag off. If you try to take it off yourself, there's a good chance you'll end up with a hole. I hope the white mark comes off!
Click to expand...
I agree about the "imperfections," but I really love this jacket and it was a great deal; so if the white mark can be removed, I would love to keep it.
The pants - ???? - I am going to maybe try Leelee's rubber band trick :p
 
#115
I placed an order on the 26th that was supposed to arrive by the 2nd. I kept watching the tracking, watching the tracking, and anxiously waiting for the item to ship. It then ended up in Blythe, CA and the shipping method had been changed without my knowledge (apparently 2 bras and 2 pairs of panties shipping were changed because of weight?).

I got an e-mail on the 3rd stating that my items would not arrive on time (derrr... I had figured that out) and was royally ticked last night.

I then get ANOTHER e-mail this morning that ANOTHER order I placed with them would not be filled. I had ordered this item the same day AND it was supposed to arrive on the 7th- couldn't they have realized a little sooner that the item had sold out? Some time over the past week? Or offered me another similar size?

I was offered a $50 credit but am not entirely sure what good the credit does me when 2 of the items were a wedding gift for my sister (which will not not arrive in time for the wedding) and the other was a bustier that the credit does not even cover the regular purchase price of.

I saw the thing about cc numbers and am definitely going to look at my statement. So far I am greatly disappointed with my first orders from that site. Has anyone else had any problems lately or does anyone else know how to deal with those people?
 
#116
So... Correct me if I'm wrong...

They're offering you a credit refund for LESS than you paid for the order they can't fill?

I'd email them back with a hell f*cking no. And I'd demand it back in a form other than site credit. 0.o

(Or is it a credit on top of a refund?)
 
#118
I assume it's going to be on top of the amount of the order (otherwise it's going to get disputed on my cc if that order isn't gone in a few days). I'm annoyed because the bustier is $190 and even if I get the credit AND refund it's still more expensive than the combination of both :-( I'm a hard to fit size and was kind of planning on actually wearing the thing.

Either way I'm just frustrated- things I could have known a little sooner, ya know?
 
#119
Sorry to hear about your problems their. I do contact your credit card company and then email them (yes it's slower than calling but a whole lot less frustration, they have nauseatingly bad c/s)
 
#120
I ordered something awhile back and they messed up my order... and now after reading all these credit card fraud and horror stories I am going to avoid that site entirely!
 
You must log in or register to reply here.
Top