Pre pandemic , it was like that. I've been shopping with chanel for 10 years and it used to be like that no matter which chanel boutique I went into. You got the experience. I rarely used my phone to text my SA back then. It's just a digital time. I got a few LV things for the first time last year and my experience was the same with LV - texting, calling, hunting the website. I just chalked it up to the pandemic.Please if you quote then actually quote what I wrote. I never wrote you can purchase what you want. My point was that the experience is that you go in and create an experience while at Chanel is more digital and hunting for stuff. Hermès SA doesn’t utilize this way of selling.
Hopefully things will get better everywhere..Can't wait to travel or wear lipstick and real clothes lol . Nothing is normal right now.