I disagree. I have a 20 year relationship with chanel and I don’t get what I want. It’s not easy as going into the store and buying what you want. Your now competing with resellers, other favored customers and influencers. Not to mention with the rise of social media, people have more disposable income and are spending more on designer than I remember 10 years ago. I have to contact 10+ SAs every season to find what I want. It’s ridiculous.
I am living in Europe, in Vienna, where we have one Chanel shop, where my long-term SA is based and she is the only one I contact. If she manages to have/order the item I want, I will be able to get it. That is the one and only contact I am making in my search.