Hi all. Just bought a Roxanne with a gorgeous oak hide from The Real Real, waiting on delivery, but she is missing a stud on the back side and her edging is not in the best shape. Does anyone with more experience with the company know if they still repair the oldies or just the newer bags? I am in the US and my nearest store is 3 states away so I would have to ship her if they are willing to take the repair. TIA