That's pretty poor CS.... Less than 10 months and they won't repair it for free? It's not like u chewed on it (did u? Lol) for them to think this could anything other than poor workmanship to last less than 10 months. I would go up the chain of command on this one. I know they have no warranty, but really now for the amount of $ spent it ought to last longer than less than 10 months. It may take some time and patience but they usually make things right... Keep us updated. Good luck!
Repair/Replacement Costs - List
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That's pretty poor CS.... Less than 10 months and they won't repair it for free? It's not like u chewed on it (did u? Lol) for them to think this could anything other than poor workmanship to last less than 10 months. I would go up the chain of command on this one. I know they have no warranty, but really now for the amount of $ spent it ought to last longer than less than 10 months. It may take some time and patience but they usually make things right... Keep us updated. Good luck!
It's correct, the bags have no warranty.
I think if you are dissatisfied, you should definitely move on to other brands. I hope your bag comes out great from repair though!
I know there's no written policy but in my experience any defect that I have ever had with any of my items has been repaired free of charge as long as it was not my fault and was within the first 12 months of ownership.
This is quite a convoluted question but is there any chance I can buy from LHR at the pre-tax price when I arrive at the UK, but pick it up only when I leave to fly out? I'd be arriving and flying out from the same terminal.
I've heard about so many issues about quality and I don't want to find out on my way out that the bag I would be buying is damaged or not perfect in one way shape or form - otherwise, I'd rather buy from Bond Street and fill out the customs forms...
I've heard about so many issues about quality and I don't want to find out on my way out that the bag I would be buying is damaged or not perfect in one way shape or form - otherwise, I'd rather buy from Bond Street and fill out the customs forms...
Hey has anyone done the bank transfer/deposit to the Louis Vuitton store in the heathrow airport to reserve an item before? I just want to make sure it's legit and safe before sending them my money- as I would think you don't have as much protection as you would with a credit card or pay pal...
My parents in law will be traveling in May and so I was going to pre pay to hold the purse I want and then have a personal shopper bring it to them in whatever terminal they're in so that they don't have too much hassle in doing the favor for me.
can't believe how much you can save buying LV in the uk and then even further with the duty free cost!! So amazing!!!
My parents in law will be traveling in May and so I was going to pre pay to hold the purse I want and then have a personal shopper bring it to them in whatever terminal they're in so that they don't have too much hassle in doing the favor for me.
can't believe how much you can save buying LV in the uk and then even further with the duty free cost!! So amazing!!!Oh and also I got an email address from the store as I emailed the Marie Louise SA mentioned in this thread and got a reply from someone named Sheiri who said that Marie Louise has moved on to a different role in the company. This was the email address she said to use for the store
[email protected]
I just want to make sure this is legit before I sent the LV store a bank deposit to hold a purse for me. Hence my previous asking if anyone has done this yet?
Thanks!
Hi everyone! TGIF!
I just received my montsouris MM in the mail and notice the corner near the zipper of the outer pocket has a slight rip. I know that LV would refuse to work on any item where there's a crack in the canvas. Can anyone tell me if this rule applies to the slight rip on my montsouris as well? I'm not sure because it's a different part of the canvas, and knowing that this item has been discontinued, I don't even know if they are willing to replace pocket for me (which I find kind of silly to bother replacing since it's bound to rip from opening and closing).
Thanks for the help!!
I just received my montsouris MM in the mail and notice the corner near the zipper of the outer pocket has a slight rip. I know that LV would refuse to work on any item where there's a crack in the canvas. Can anyone tell me if this rule applies to the slight rip on my montsouris as well? I'm not sure because it's a different part of the canvas, and knowing that this item has been discontinued, I don't even know if they are willing to replace pocket for me (which I find kind of silly to bother replacing since it's bound to rip from opening and closing).
Thanks for the help!!
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Did u get a chance to take your bag to LV? If so, what did they say? I am considering taking my Vintage Saumur (1988) for a strap change.
Nope, Probably next week because I live 2-3 hours from the nearest LV stores, but I'm planning to go to the Garden State Plaza. The SA there tends to be nicer than NYC SA, but this is from my experiences. I will keep you updated, and I'll try to ask for the cost about saumur repair for you.
I went in to get my 6 ring key holder's button replaced. Some of the glazing has come off and the button has a small tear on it. Not pretty. It's the rose ballerine and I bought it in June so about 9 months. The SA said it'll be $30 for the button replacement and $60 for reglaze. I feel like the cost is too much especially since the keyholder is under a year old. The repair costs almost half of the keyholder itself >.< Do you guys think I should do it?
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Ask for another SA, I think it's depends on the SA if they would waive the repair.
I did a bank transfer to them last June for items I purchased without a problem.Hey has anyone done the bank transfer/deposit to the Louis Vuitton store in the heathrow airport to reserve an item before? I just want to make sure it's legit and safe before sending them my money- as I would think you don't have as much protection as you would with a credit card or pay pal...
My parents in law will be traveling in May and so I was going to pre pay to hold the purse I want and then have a personal shopper bring it to them in whatever terminal they're in so that they don't have too much hassle in doing the favor for me.
I didn't do the bank transfer but dealt with Sheiri recently and she was fantastic. She was very responsive and helpful. I simply emailed her a week before and she reserved my items for 4 days and checked to see when I would be flying out in order to ensure someone could help me.