Repair/Replacement Costs - List

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#1,291
chanelplz said:
I think it would be really helpful if we could compile a somewhat general list of repair cost (ranges) as a reference for the forum :yes:- I spent about 1.5 hours searching the whole forum (with no answer)!

Does anyone know the repair costs for an agenda - the botton ring part came off the cover!:wtf:

TIA!

Toodles~
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How bout missing items? I lost my key to my Speedy and now its attach permanently :(
 
#1,292
I just dropped off my delightful pm for a strap repair - replacing the whole strap and was quoted a $150 fee for it, said it will take 6 weeks so wanted to share for those who might want to need to know. I'll let you know when I pick it up if it is indeed that price
 
#1,294
Zoezampalunga said:
Hi!
So ... I went to the Venice LV boutique and ... NO WAY!!
They apologised for the result but there's nothing they can do to fix it.
I'm a little disappointed. So please, please, if any Repair Manager suggests you to substitute a piece of canvas think wery well before letting they do it! Unless the bag is brand new (and therefore the color of canvas is very similar to the new one) the result will be really awfull.
All the best.
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I can understand that LV doens't want to do anything about this. It is rare that LV replaces a piece of canvas, but they should only propose to do this if they can guarantee a good result. This is clearly not a good result. They ruined your bag.

On the LV website you can write a message with a question for the customer service. Did you try this? If the store manager doesn't take you serious, maybe that's the way to go.

I haven't experienced any problems with LV yet, but I know that with some brands you have to insist a lot before they admit their mistake. I had a problem with a totally different product a while ago. I bought an expensive cellphone which didn't work. I brought it back to the store an hour after purchase and they wanted to send it to repair, which meant that the phone would be away for several days and I'd probably get a refurbished item. I demanded that they gave me a new phone. The SA's all told me they couldn't do anything about it and tried to get rid of me. Normally I'm quite shy, but this time I didn't take no for an answer and insisted they'd replace the phone. Eventually, after a discussion of more than half an hour (and quite a long row of customers waiting after me) he did give me another phone. I'm done spending so much money and accepting such a lousy service. I've been too easy going in the past, but I have learned to put my foot down.
 
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#1,297
bakeacookie said:
Has anyone been asked to transfer an item from Bond Street and done the bank transfer?

Does it have to be a debit card? Or can I use a credit card? What if I don't like the item?
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I was told that if you don't like the item when you see it you can get a refund. I've never actually transferred anything though, so I would double-check with the SA (preferably by email so you have it in writing).
 
#1,298
I got my vintage mono Alma looked at in Atlanta in 2016-he called it between the PM size and MM size so priced out PM :p

All vachetta replaced included handles, chaps, rivets, bottom with footers $655
Hardware at the handles $90
Key Bell (hangtag) $70

I polished my zipper and hardware with Blue Metal Polish and will probably send off for the leather replacement. Woot, woot!
 
#1,300
jennifer-j said:
I can understand that LV doens't want to do anything about this. It is rare that LV replaces a piece of canvas, but they should only propose to do this if they can guarantee a good result. This is clearly not a good result. They ruined your bag.

On the LV website you can write a message with a question for the customer service. Did you try this? If the store manager doesn't take you serious, maybe that's the way to go.

I haven't experienced any problems with LV yet, but I know that with some brands you have to insist a lot before they admit their mistake. I had a problem with a totally different product a while ago. I bought an expensive cellphone which didn't work. I brought it back to the store an hour after purchase and they wanted to send it to repair, which meant that the phone would be away for several days and I'd probably get a refurbished item. I demanded that they gave me a new phone. The SA's all told me they couldn't do anything about it and tried to get rid of me. Normally I'm quite shy, but this time I didn't take no for an answer and insisted they'd replace the phone. Eventually, after a discussion of more than half an hour (and quite a long row of customers waiting after me) he did give me another phone. I'm done spending so much money and accepting such a lousy service. I've been too easy going in the past, but I have learned to put my foot down.
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Hi Jennifer, you are so kind! Thank you for your concern and your suggestions!
Anyhow I don't think I'll go any further with this unpleasant affair. LV boutique in Rome offerd me to change the piping of my damier azur Totally free of charge (at first they quoted me 270 Euros). I thik this is a way to apologise.
Here in Italy I don't think there exists what is called "store credit". You can only change an item within 30 days from purchase or have it substituted within one,max 2 years in case of "defects"
The Tivoli has been discontinued .... Even if they ship it back to France they will never find a piece of canvas with a similar colour...I really don'want to push it too hard and write a formal letter to the Company.
They have always be very kind, I met wonderful SA and very professional Repair Managers .... So
All the best
 
#1,301
Zoezampalunga said:
Hi Jennifer, you are so kind! Thank you for your concern and your suggestions!
Anyhow I don't think I'll go any further with this unpleasant affair. LV boutique in Rome offerd me to change the piping of my damier azur Totally free of charge (at first they quoted me 270 Euros). I thik this is a way to apologise.
Here in Italy I don't think there exists what is called "store credit". You can only change an item within 30 days from purchase or have it substituted within one,max 2 years in case of "defects"
The Tivoli has been discontinued .... Even if they ship it back to France they will never find a piece of canvas with a similar colour...I really don'want to push it too hard and write a formal letter to the Company.
They have always be very kind, I met wonderful SA and very professional Repair Managers .... So
All the best
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Glad it all worked out for you !
I've always been very happy with the quality of my bags. But the repair service you received was bellow the standard anyone would expect from LV. I could perfectly understand your frustration. Seeing those pictures of such a lovely bag ruined by the repair service... I would feel just the same way as you did before.
 
#1,303
I turned in my old model pouchette for a spa day(new tab and 2 brass rings) and Eva received a facelift(new plate) pouchette tab and 2 brass rings $60 & Eva plate $30
 

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#1,304
nailgirl70 said:
That's what I figured, I will take the strap with me when they call me to pick up some repairs I've sent in. Id be ecstatic if i could at least get it reglazed. Wish me luck! 😉
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Update on Noe strap...I took it in with me today and the repair manager said they couldn't reglaze it but that I could purchase a replacement strap for $90. It was ordered and should be in within the week. I was very surprised that it'd be available still after all this time!
 
#1,305
Chauwall said:
I got my vintage mono Alma looked at in Atlanta in 2016-he called it between the PM size and MM size so priced out PM :p

All vachetta replaced included handles, chaps, rivets, bottom with footers $655
Hardware at the handles $90
Key Bell (hangtag) $70

I polished my zipper and hardware with Blue Metal Polish and will probably send off for the leather replacement. Woot, woot!
Click to expand...


I'm curious how much is just the repair for the bottom for alma pm size. I'm planning to purchase a preloved alma, but I'm scared it would cost more than what I paid for.
 
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