Repair/Replacement Costs - List

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#1,021
Ponews said:
On my same trip to LV Northpark Dallas I brought a pre LoVed Monogram Totally. I had the gift receipt on this one but she never asked to look at it. Threads pulling on where the straps attach to the purse. $140 to re-stitch body handle chape (all 4). Seemed a little high but again I got it in great condition for about 1/2 retail so hopefully another good investment. I'm hoping maybe they will be shipped to me with a dust bag and/or box to soften the blow of repairs [emoji12]View attachment 3107031View attachment 3107034View attachment 3107036
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Well, got a call yesterday from a new SA. (My SA moved up to corporate). They said that the repair shop found slight cracking on the canvas near the top and because of this they couldn't re-stitch the handles (both my previous SA and I had inspected it well and didn't notice cracking). Because it was a newer purse they told me to come to the store and pick a new bag! She did ask me to take a pic of the gift receipt and text it to her.

As I don't live in Dallas she told me she'd ship it or I could wait till I was in Dallas next. Even though I might have been able to stop by in the next couple weeks I guess I wanted to get this all completed before they changed their minds [emoji6]

So, I changed for a Sully MM, paid the $220 difference (no tax, no shipping) and my new bag is already out for delivery - can't wait to see the UPS truck!!!!!

Wooooo Hooooo[emoji3][emoji12][emoji3]
 
#1,023
Hello there I've had my clemence empreinte wallet since March and I didn't start carrying it until about April and now thee stiching is coming undone and some of the glazing is peeling and the repair person. He said that they will probably say that it will be wear and tear and there will be a charge for that.
 
#1,025
gogorgordon said:
I brought in an old monogrammed canvas petit Noe today to a store for repair – guy very nicely slapped the base and told me 'it's still in quite good condition!' so I just went ahead and fixed everything else. Anyway: got the leather handles, top binding, sides, and lace changed out which totalled SGD$800. Very happily they have a workshop here! So it apparently takes only 4 to 6 weeks.

Not sure if that's a good price, because I think the bag is from at least the 90s, if not 80s; and its price has gone up a LOT since then anyway.
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Im thinking of doing my large noe i figured the price would be around that much thanks for the price put pics up would love to see the repair.
 
#1,027
uhpharm01 said:
Hello there I've had my clemence empreinte wallet since March and I didn't start carrying it until about April and now thee stiching is coming undone and some of the glazing is peeling and the repair person. He said that they will probably say that it will be wear and tear and there will be a charge for that.
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Not on a new bag they won't. It'll be fixed for free. Demand a manager or the repair specialist if you're told otherwise.
 
#1,029
Camaro Chic said:
Not on a new bag they won't. It'll be fixed for free. Demand a manager or the repair specialist if you're told otherwise.
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Hello Camaro Chic,

Interesting no charge on a new bag. The repair specialist who said they would get back to me. I ended up having to call him. He stated that the deglazing will be a charge 210.00 +tax because it's just a little tear and the stitching (there are two loose stitches) will be fixed for free. He said that if the reglazing would be free if it was an inch long. But that wallet was like that from the jump and the first clemence empreinte had the same stitching problems and plus it had some extra bit of glue on it also. He suggested that I don't over stuff for the wallet and to wait to send the wallet off to have the reglazing and the stitching done at the same time. He said that won't make sense. To send the wallet off to have to stitches fix and if the situation would to come up with the glazing to then have to send of the wallet again. Okay I ask to speak to a manager.
 
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#1,030
I need to rant!!!! I went in today to repair my Luco straps. After searching and searching for the item number to get the bag sent. The sa wanted to charge me 400.00 something just to replace the two straps. I kept telling her it is the Luco are you quoting me the right bag. Then finally she found it after I insisted to look for the right bag. The price she quoted me for the Luco bag to change both straps was 280.00. Then I asked to order me three spare parts which was the Noe gm Lace I had already ordered the lace before this year I paid 35.00 plus tax. Now she wanted to charge me 70.00 per lace. I was no it should be 35.00 she said she would have to get back to me??? I told her the top binding is 70. The lace is 35.00 I just sent my Noe GM to get repaired and thats what they charged me. Nope she said I was wrong. Lucky me I still have my receipt so I will take it to them when I pick up the lace when they come in if she even ordered them! If anybody is wondering my SA (which is the repair manager)that was not there she was on vaca , but she told me all top binding is 70.00. Which is on the Neverfull bags and the top of the Noe GMbags. When you take your bags to get repaired make sure they quote you the right bag or you might pay more than you should.
 
#1,031
Hellokittyluver said:
Well I was sort of shocked by my visit to the Lv store to drop off my speedy for repairs. I had been quoted $140. Well it was $140 PER strap and $70 for both pull tabs.The zipper was an additional amount which I can't recall but it totaled $490. Hopefully it will be done in 4-6 weeks.
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You need to double check on that. I took my speedy to get repaired and I paid 70.00 per handle and 35 for each chape. I paid 280.00 for everything. Plus tax. The chapes are the leather that connects to the handle. So I replaced all four plus the two handles.
 
#1,033
JCLuvsLV - so after a month I hear back from the LV store that they want to request additional repairs on my Speedy 30 and are now requesting I repair ALL the leather making it a whopping $790 to which I replied that's too much. I told him I'd have to think it over and 2 days later I call the SA to inform him that it just didn't make sense financially for me as it was no longer a bargain and was in fact a lot more than I had thought. I didn't want the repair to which he tells me that they have put a note in there that they will not repair it unless I do the additional repair they are requesting. They claim the piping was cracked which oddly enough I did not notice.I was quoted $490 initially which I was reluctant to spend but a whopping $790?? $300 plus and I'd have a brand new bag. I am so upset hat I had to tell him it was a no go.I hate to take it to an independent leather repair shop.Was looking forward to the bag coming back done by them with the a news lock and the dust bag. So now I am waiting to hear back from them when the bag arrives. I don't understand why they couldn't just do the other repairs...
 
#1,034
Hellokittyluver said:
JCLuvsLV - so after a month I hear back from the LV store that they want to request additional repairs on my Speedy 30 and are now requesting I repair ALL the leather making it a whopping $790 to which I replied that's too much. I told him I'd have to think it over and 2 days later I call the SA to inform him that it just didn't make sense financially for me as it was no longer a bargain and was in fact a lot more than I had thought. I didn't want the repair to which he tells me that they have put a note in there that they will not repair it unless I do the additional repair they are requesting. They claim the piping was cracked which oddly enough I did not notice.I was quoted $490 initially which I was reluctant to spend but a whopping $790?? $300 plus and I'd have a brand new bag. I am so upset hat I had to tell him it was a no go.I hate to take it to an independent leather repair shop.Was looking forward to the bag coming back done by them with the a news lock and the dust bag. So now I am waiting to hear back from them when the bag arrives. I don't understand why they couldn't just do the other repairs...
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I really don't get that. This means if I want to change just the handles on an Alma for instance and not the bottom, I have to either do all of it or nothing? This is outrageous. I thought that you could have the parts repaired that YOU request and not those THEY think must be repaired. If it is to cost you that much why not buy a preloved in very good condition then.
 
#1,035
Dear all, I just bought my speedy b 25 in DE about 3 weeks ago in Amsterdam. But when I traveled to Germany, I was careless that I scratched the piping and it caused a small amount of peeling.

I want to know about any repair experience from you. I heard LV warranty for 2 years. Is it true? Does it have to be from the same store? Can it be done in LV store in my home country.

Thank you so much for your kind help.
 
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