I ended up just selling the bag, because the 40 is a bit awkwardly large to only be able to hand carry for me. I was told that my quote included replacing all the leather on the outside of the bag (so yes, piping and all that is included) and all exterior metal pieces...I didn't say that I was interested in having the zipper replaced specifically, and never got an itemized breakdown, so I couldn't say for sure if that was included. The other thing I couldn't get over and made me decided to sell and not repair was that I think the bag had been stored folded for so many years by the previous owner(s), that it seemed no matter what I did to it, I couldn't get those deep creases in the canvas to ever relax and not be visible on both sides of the bag.