Repair/Replacement Costs - List

[COCOLUVR]

Thank you for taking the time to reply! I did ask client services about obtaining a quote and they told me it was only possible if I take it into the store, but I’ve had conflicting information from them before. It will have to wait, then!

LV is all over the place. I remembered when I was in London and Paris, both stores said we don’t have anything to do with the US operations. (I was looking for a bag that was discontinued in the states) So I think this feature not being available in EU is probably true. I noticed this feature as a fluke because I called the 1-800# looking for pochette accessories to buy and was complaining to the SA that it was like looking for a unicorn. He was like “why don’t you fix your old one?” And I said I wish! That is when he told me about this feature on the app. In the US, LV pays for all the shipping to and from the atelier. The turn around time I am getting is around six weeks. Also I like to note I had some cracks on my canvas but they still fixed it! so them not fixing cracked canvas items is bs!!! Here is how it looks on the US app.
ps: sorry it took a me a little bit to reply to you. Three people have covid in my home right now. If you live in LA, watch out, everyone is getting it. Be safe everyone. I have started to wear a mask again because my friend had it like 3x!! (No snark, all love, stay safe out there friends)

 

[MPL23]

Does anyone know how much it is to replace a Graceful MM handle? I have only had this bag for a month, almost to the day! Purchased brand new from Louis Vuitton. Something happened to my handle- I have no idea, just picked it up to use my bag today and noticed the most horrible marks! In 18 years of being an LV customer, this has never happened to me, I am so meticulous when it comes to this kind of thing, so I am heartbroken!

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Hi! My graceful is currently in repair for handle replacement. I was quoted SGD180, equivalent to around USD120.

 

[xfiwh]

If anyone wants to know repair costs for the Favorite MM and Pochette Accessoires as of May 6th 2022, they are as follows:

Favorite MM
Plate: $120
Chaps & d-ring hardware: $60 each
Chain: $120
New vachetta strap: $60
Total: $420

Pochette Accessoires
Tab: $60
Zipper track/fabric: $120
New vachetta strap: $60
Total: $240

Prices are in USD. Approx lead time is 24-26 weeks/6 months. As the email option was not open, I did a video call with a care expert and the experience was pleasant! I took 5-7 minutes maximum, and he answered all the questions I had. Don't hesitate to make a video call appointment, as it makes it easier to specify and point out what you want repaired!

 

[onlyk]

Hi! My graceful is currently in repair for handle replacement. I was quoted SGD180, equivalent to around USD120.

to replaced the whole handle? that's quite inexpensive, does $120 include all hardware connected? May I ask what's wrong with the handle? Thanks!

 

[COCOLUVR]

I bought a Chanel classic flap with gold hardware last year. I am already noticing the gold color fading on the front turn closure. Could I bring it back to the boutique and get this repaired?

I have had my chain straps repaired by Chanel but I have always been charged. It didn’t matter if the bag was less than a year old (boy bag) or a classic chain. I remember thinking it was super expensive for what it was. I now take it to ateliers in Korea or Japan when I visit. It’s not worth sending it in for repairs. They didn’t do the best job for such a high price. But this is just my experience with repair jobs in LA and SF. It might have changed.☺️

 

[COCOLUVR]

If anyone wants to know repair costs for the Favorite MM and Pochette Accessoires as of May 6th 2022, they are as follows:

Favorite MM
Plate: $120
Chaps & d-ring hardware: $60 each
Chain: $120
New vachetta strap: $60
Total: $420

Pochette Accessoires
Tab: $60
Zipper track/fabric: $120
New vachetta strap: $60
Total: $240

Prices are in USD. Approx lead time is 24-26 weeks/6 months. As the email option was not open, I did a video call with a care expert and the experience was pleasant! I took 5-7 minutes maximum, and he answered all the questions I had. Don't hesitate to make a video call appointment, as it makes it easier to specify and point out what you want repaired!

 

[COCOLUVR]

If anyone wants to know repair costs for the Favorite MM and Pochette Accessoires as of May 6th 2022, they are as follows:

Favorite MM
Plate: $120
Chaps & d-ring hardware: $60 each
Chain: $120
New vachetta strap: $60
Total: $420

Pochette Accessoires
Tab: $60
Zipper track/fabric: $120
New vachetta strap: $60
Total: $240

Prices are in USD. Approx lead time is 24-26 weeks/6 months. As the email option was not open, I did a video call with a care expert and the experience was pleasant! I took 5-7 minutes maximum, and he answered all the questions I had. Don't hesitate to make a video call appointment, as it makes it easier to specify and point out what you want repaired!

Wow, the PA price seems kinda outrageous considering I am only paying $60 for the service described. I didn’t do the call or FaceTime. Instead I emailed a photos with the request. They only charge me $60 to change out the whole zipper and new d ring. The breakdown in price for PA seems like they are nickle and diming you. They are actually charging you for the zipper fabric. LOL I am getting it delivered today. I will post pics when it gets here. Seems unfair I am paying $60 for the same service.

 

[COCOLUVR]

I just got my PA back and I am here to share the results. I am beyond impressed with Louis Vuitton service!! They have made me a fan again!
The total out of pocket cost for me was $60!! I just sent it in with a ziplockbag. This is how I got it back!!
They replace the zipper and d-ring. The entire top area. They also sent it back wrapped impeccably and with a new dust bag and box. The lovely note is just so wonderful! I would like to remind everyone again I bought this pochette in 1992.(made in USA) With the repair, the bag looks 100% new. They even fixed the cracks holding the d-ring

 

[xfiwh]

Wow, the PA price seems kinda outrageous considering I am only paying $60 for the service described. I didn’t do the call or FaceTime. Instead I emailed a photos with the request. They only charge me $60 to change out the whole zipper and new d ring. The breakdown in price for PA seems like they are nickle and diming you. They are actually charging you for the zipper fabric. LOL I am getting it delivered today. I will post pics when it gets here. Seems unfair I am paying $60 for the same service.

I thought so too, but I think repair pricing has increased recently. I remember reading somewhere that someone got their Favorite MM plate replaced for $60 back in 2020...and here I am getting quoted $120 for it. Not sure if it's because the Favorite is now discontinued so parts aren't as easily accessible? Sigh, as for the PA, considering the new model is ridiculously priced...the $240 for a hardware and tab replacement isn't horrendous. How long did it take for you to get yours back?

 

[COCOLUVR]

I thought so too, but I think repair pricing has increased recently. I remember reading somewhere that someone got their Favorite MM plate replaced for $60 back in 2020...and here I am getting quoted $120 for it. Not sure if it's because the Favorite is now discontinued so parts aren't as easily accessible? Sigh, as for the PA, considering the new model is ridiculously priced...the $240 for a hardware and tab replacement isn't horrendous. How long did it take for you to get yours back?

I just got it back today and paid for this repair on Monday. The turn around was 4 weeks. I live very close to the LV atelier because shipping only took 1 day. One thing I might add that maybe made the pricing lower could be that they had the record of sale for this PA. I couldn’t believe they still had the info. That is like 30 years of record keeping from a sale at LV macy’s valley fair. Crazy. When I first initiated the repair, I sent in the picture and a little story about the PA. From that they found the old sale record. That is also the reason why she wrote me a note too.❤️

 

[ILOVENOVA]

I just got my PA back and I am here to share the results. I am beyond impressed with Louis Vuitton service!! They have made me a fan again!
The total out of pocket cost for me was $60!! I just sent it in with a ziplockbag. This is how I got it back!!
They replace the zipper and d-ring. The entire top area. They also sent it back wrapped impeccably and with a new dust bag and box. The lovely note is just so wonderful! I would like to remind everyone again I bought this pochette in 1992.(made in USA) With the repair, the bag looks 100% new. They even fixed the cracks holding the d-ring

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Wow, they provided you the LV orange box too. Cool! Normally I see white box.

 

[COCOLUVR]

Wow, they provided you the LV orange box too. Cool! Normally I see white box.

I know! But I just read the receipt (separate from the note) and it had a printed out labeled “loved item”. Maybe that is why they wrapped it impeccably. You would think it’s a new PA. The canvas holding the d-ring on the end was cracked and fraying. This is why I never attempted a repair because it was hammered into me that they do not repair items with cracked canvas. Maybe I just got lucky. LOL

 

[Jussy0406]

Hi! Just wanting to get your advice on the canvas on my metis. It looks like it's ever so slightly lifting near the glazing. Could it get worst and eventually the canvas could start ripping? It's a tiny issue at the moment and hard to see in the photos but worried it might get worst. Bag is fro 2020 and was purchased preloved and I don't have a receipt. No store in my state so I would have to send it away.

 

[ILOVENOVA]

Hi! Just wanting to get your advice on the canvas on my metis. It looks like it's ever so slightly lifting near the glazing. Could it get worst and eventually the canvas could start ripping? It's a tiny issue at the moment and hard to see in the photos but worried it might get worst. Bag is fro 2020 and was purchased preloved and I don't have a receipt. No store in my state so I would have to send it away.

Hi, have you try to email them. Email LV customer service to see what they say or if this need to be repair. They don't ask for receipt as long as it authentic. Email can be found on their website.

 

[Sydney226]

Just had my Speedy 30 graffiti redone. Took about 4 months, cost was $600 to replace all leather. They did an amazing job!