Love hearing stories like this, OP! I'd write a letter to the RL Corporation, district and Madison Ave store managers. Look at all the good press (for free) that SA and Madison Ave store will get just from tPF.Hi! I wanted to share this amazing story from the Madison Avenue Ralph Lauren boutique.
I bought my Ricky on eBay for the price of about 400$, which was truly a great deal, but unfortunately it did not come with a clochette. When I visited te flagship RL store in NYC I wanted to check if they could sell me the clochette separately even though I knew they don't offer that. Lucky for me I ran into the loveliest SA- Asli, who surprisingly gave me one for free! She was so nice and I was truly touched by her kindness.
The bag in the picture is the one I purchased preloved- I guess it's at least 10 years old as it doesn't even have an option to attach a shoulder strap, and the clochette is brand new from the RL boutique!
Your bag is gorgeous!