Sharing my frustration after waiting for a beige clair CF since early August (with 2 PI in between).
Pic 1 - In Feb, I was offered the first time. I rejected as the inner leather of the opening flap was not aligned.
Pic 2 - In Mar, I accepted a new piece and a few days later when I unboxed, I saw there was some sort of peeling. I thought it was just the paint but it seems to be like a slit on the leather. I brought it back to the store and my SA recommended to have it repaired. I agreed but asked what would they do with it (to which she couldn't advise). A week later, she updated me that the repair team would touch up on the part (paint it over maybe?) but it would take a long time to get it back.
Pic 3 - The following afternoon, she texted me to let me know that she was able to secure a replacement piece. I was happy and thought that the 3rd time would be a charm. But about an hour to our appointment, she messaged me that the new piece had an 'imperfection' too.
So I rejected it and she said she would process a store credit, which I have to utilise it in one transaction within 6 months. If I knew that these would happen, I'd accepted the first piece cos that is legitimately an imperfection and not a defect. Where I'm from in Asia, we hardly get any CFs so good luck to me!
I bought like three weeks ago.
