I have seen tons of videos on youtube and photos online of CMF in black caviar. None of the bag has sides like mine - with deep creases. I think Chanel has certain measurements for their bags. It is ok, if the bags are slightly different because they are handmade, but not so different that the wrong cut of the sides would cause a crease and might lead to an obvious defect of leather (crack). But I agree, that the issue with the leather quality and stitches is common.
Quality getting worse.. Probably no more chanel :(
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Hey ladies, is it normal to see tiny holes on a lambskin bag? Just bought this bag and Im concerned by those tiny holes or marks from the tanning color…let me know your thoughts! I think i might return it since im on the return window
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really apprentice help!
My SA texted me yesterday that they received some black caviar flat classic card holders so I went to the boutique as fast as I could and got this little baby.
They had two - this one with gold hardware and another one with silver hardware. I initially wanted the one with silver hardware but there was a crack on the leather upon closer inspection. So I ended up taking home this one with gold hardware. It’s lovely as you can see, but my gosh, I found out that the authentication sticker was peeling off when I put a card in the slot!
It’s very hard to get a flat black caviar classic card holder these days (I’ve been trying for months!) so I really want to keep this one. Should I contact Chanel’s After Sales to see if they can remedy the authentication sticker? But what can they do to fix an authentication sticker when only one of it is produced?
I actually am currently in touch with Chanel’s After Sales team at the 57 St boutique in NYC because I requested for a chain repair or replacement for a bag I got from 21P (yeah, it’s a recent purchase and I’m already having issues!) and so far it’s been quite a nightmare dealing with them.
Would love to know your suggestions and thoughts.
They had two - this one with gold hardware and another one with silver hardware. I initially wanted the one with silver hardware but there was a crack on the leather upon closer inspection. So I ended up taking home this one with gold hardware. It’s lovely as you can see, but my gosh, I found out that the authentication sticker was peeling off when I put a card in the slot!
It’s very hard to get a flat black caviar classic card holder these days (I’ve been trying for months!) so I really want to keep this one. Should I contact Chanel’s After Sales to see if they can remedy the authentication sticker? But what can they do to fix an authentication sticker when only one of it is produced?
I actually am currently in touch with Chanel’s After Sales team at the 57 St boutique in NYC because I requested for a chain repair or replacement for a bag I got from 21P (yeah, it’s a recent purchase and I’m already having issues!) and so far it’s been quite a nightmare dealing with them.
Would love to know your suggestions and thoughts.
I would ask them what they can do (repair / replacement). I would not accept this. Based on their reaction you can decide what you want to do. It is a classic item. They should have a replacement. It is such a pity.... They earn so much money and it should not hurt them to do replacements, repairs for free (if you can proof that it is their production error).
Hi all~ I bought a mini flap with top handle recently and later found that there are some "wrinkles" or "roughness" on the lock (at the interception points of the 2 CCs, as highlighted in the picture just in case my description is not that clear), is it a defect or normal? It makes me worry and wondering whether I should keep it or not, as the normal quality of Chanel hardware should be better than this right (expecting cleaner edges)? I am newbie to Chanel so really appreciated if anyone can share experiences with me 
Also after close inspection, discovered that the stitching on one side of the handle leans much closer to the edge as well...
Also after close inspection, discovered that the stitching on one side of the handle leans much closer to the edge as well...
Hi all~ I bought a mini flap with top handle recently and later found that there are some "wrinkles" or "roughness" on the lock (at the interception points of the 2 CCs, as highlighted in the picture just in case my description is not that clear), is it a defect or normal? It makes me worry and wondering whether I should keep it or not, as the normal quality of Chanel hardware should be better than this right (expecting cleaner edges)? I am newbie to Chanel so really appreciated if anyone can share experiences with me
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Also after close inspection, discovered that the stitching on one side of the handle leans much closer to the edge as well...
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Personally for me this do not really bother me... as I mainly buy it to use it, but if it bothers you might be good to do something about it.
The cc edges is normal
the stitching is off but unfortunately that is not something they will care about at the boutique. If you are wanting a perfect bag you will be waiting a while, but if it bothers you you can try to exchange for a different bag and hope the new one doesn’t have issues that bother you. Fwiw - I have never seen a truly flawless bag.
the stitching is off but unfortunately that is not something they will care about at the boutique. If you are wanting a perfect bag you will be waiting a while, but if it bothers you you can try to exchange for a different bag and hope the new one doesn’t have issues that bother you. Fwiw - I have never seen a truly flawless bag.
Check this. Fine jewellery piece fell apart less than a week from purchasing.
Wow. I’m sorry that happened.
And I was just thinking of getting an Ultra ring… the ceramic would probably break within days.
I purchased a classic black long caviar wallet about five years ago and after using it The glue that was holding the burgundy leather to inside the wallet was peeling off. I just assumed maybe it was me just putting in the card in the wrong way and not the right angle but looking back I wish that I’ve just taken it back now for an exchange even though I know that would’ve been a little bit of a bother I never had an issue with Chanel quality before and since I just purchased it I should’ve really taken it back
A bit relieved after hearing comments from the experienced
I would say that the edges and stitching are not very significant defects as it took me extremely close inspection to spot them, so would probably keep the bag as spent much effort to get it in the first place and really loved that style. Just that it is a bit disappointing as some less expensive brands seem to have better quality control than Chanel....was expecting a perfect bag at this price point (which increases multiple times per year...)
Hi all! I just purchased a medium classic flap from Neimans. It was shipped to me and once I opened and inspected it, I noticed a popped/loose stitch as well as fraying on the leather of the chain. Would you return or get this fixed? The Neimans by me has one in stock but I can't make it in for a few days so afraid it may be gone. The SA there also refuses to send me pictures of it because "It is the same bag I purchased". I am just struggling because it is a shiny caviar and also was made in France.
