Quality getting worse.. Probably no more chanel :(

[kat929]

Looking for a SA recommendation for Washington DC

Hi All!

Seeking Chanel experts here as I am
a newbie. DH just got me Jumbo CF Caviar in Honolulu. We were there when store was closing and did look all over, thought it was good. Took it home to CA and found a spot. I went to South Coast boutique and they said repair won't be able to do much and it is part of the grain of the leather. Since there's no more wait list, I can just return and hope to come back another time to find another one. I love the bag, does not seem easy to find right now, but will this be an issue in the future? Is it a tear that will get bigger with use? Pictures attached. TIA!

Just wanted to give you all an update. I texted the SA who helped me. I was honestly surprised to hear back since I was expecting him to be hands off knowing I've left. He asked for photos and he showed his director. After seeing it, they both felt terrible that I took home a scratched purse. He did check CA stores for me and there was no stock anywhere! I was sent a label and he said he would reserve me one when it comes in since HI has no stock too and send me another one. The thing is, CA tax would apply. I told him I would go to the store one more time this week and if it isn't there, I would just return it (I didn't feel comfortable shipping the bag in that value and potentially getting lost.) He can then send me one once it comes in stock. I said the SCP contact said there was an upcoming price increase? He said no not anytime soon! I don't know who to believe. Such great service though. Let me know if you guys need his contact.

 

[Jennifer Marvin]

I love the style of the bag! I just got it from a resale site and have time to return it. I was fine with the creasing because I expect that to happen over time with usage. But the bubbling concerns me. I don;t think the leather should be doing that. Seems like it would be more prone to damage in that area.

Guess I'll look for another one. How do you like the bag? Do you recommend it?

Hello, it appears the lining leather of this bag was glued to the renfort (which gives it structure, without it, your bag would be floppy). The leather isn't actually bubbling, but for some reason, the glue didn't stick in that area so you have a separation which has shown up over the corse of several openings and closings of the bag. When I mention glue, people tend to find it hard to believe, but yes, all luxury brands use glue, even Hermes. You may notice the bubbles growing over time, but I would be surprised if it becomes a serious issue.

 

[Mosman]

Stay on the shelf most of the time, use about 4 time since bought it in 2019 - pink iridescent pink med CF - today just take it out to admire it and saw this.
Any one came across this same problem please share how chanel fix it. Thanks.

 

[Lotus Lee]

I am looking to buy more CC bags but reading this information makes me wonder, should I buy more CC bags?

 

[Lotus Lee]

Hi All!

Seeking Chanel experts here as I am
a newbie. DH just got me Jumbo CF Caviar in Honolulu. We were there when store was closing and did look all over, thought it was good. Took it home to CA and found a spot. I went to South Coast boutique and they said repair won't be able to do much and it is part of the grain of the leather. Since there's no more wait list, I can just return and hope to come back another time to find another one. I love the bag, does not seem easy to find right now, but will this be an issue in the future? Is it a tear that will get bigger with use? Pictures attached. TIA!

Wow, how could it be so bad? Is this really a new bag?
I need to double check the bags I have, hopefully none of them have this problem?

 

[Lotus Lee]

I bought this bag again, they said the bag was new, not used, but when I received it I noticed that they seem to have used it, is that true?

 

[protein_]

I don’t think it’s that big of a deal, it’s super minor, and another bag might just be worst off, plus it looks sturdy. Also, Chanel will repair for a lifetime with the “Chanel and moi” program. Hermes does worst , like popped stitches on new expensive quota bags. So Chanel being more expensive lately, is relative of the times. Chanel has always been expensive, and at least they are trying to take care of repairs for a lifetime. If you like it, keep it! At least you know it’s brand new( Hawaii Chanel store), and not returned used products from Neiman Marcus Chanel’s , lol. The Chanel stand alone boutique is way better!!! Good job for getting it there!

The Chanel et Moi warranty is 5 years!

"The first one, entitled CHANEL Warranty, pledges an exclusive 5-year guarantee for all CHANEL handbags and CHANEL wallets on chain, deepening the relationship between client and House.

CHANEL & moi will then unveil CHANEL Restoring Care, an array of unique care services will exist in each of the House’s boutiques across the world. Other facilities will enrich the program such as dedicated restoring care spaces, available in or near selected boutiques."

 

[Swanky]

I am looking to buy more CC bags but reading this information makes me wonder, should I buy more CC bags?

Up to you! I've been buying for almost 20 years and have not had any quality or service issues. I've purchased 5 this year, all perfect.

 

[juju2016]

I am looking to buy more CC bags but reading this information makes me wonder, should I buy more CC bags?

Only buying vintage.

 

[Lotus Lee]

I have reviewed the details of the bags I recently bought, including the classic bag that is faulty like this, actually had to look very closely to find out, it felt like it was faulty in the graining process of the caviar leather, that place was missing nodules. That is a defect, but does it affect the use of the bag? Should I return it?
So sad!

 

[juju2016]

I have reviewed the details of the bags I recently bought, including the classic bag that is faulty like this, actually had to look very closely to find out, it felt like it was faulty in the graining process of the caviar leather, that place was missing nodules. That is a defect, but does it affect the use of the bag? Should I return it?
So sad!

View attachment 5609463

View attachment 5609474

No

 

[alxyoung]

I have reviewed the details of the bags I recently bought, including the classic bag that is faulty like this, actually had to look very closely to find out, it felt like it was faulty in the graining process of the caviar leather, that place was missing nodules. That is a defect, but does it affect the use of the bag? Should I return it?
So sad!

View attachment 5609463

View attachment 5609474

I can’t tell what I’m looking at from this picture, but it’s possible it’s just some glue along the seam. Ask your SA.

 

[PurseCloset]

I have reviewed the details of the bags I recently bought, including the classic bag that is faulty like this, actually had to look very closely to find out, it felt like it was faulty in the graining process of the caviar leather, that place was missing nodules. That is a defect, but does it affect the use of the bag? Should I return it?
So sad!

View attachment 5609463

View attachment 5609474

From the looks of it, that section of the leather looks peeled off actually. It may not affect functionality but aesthetic wise if u were to scrutinize it that closely. Suggest you approach the SA for advise . I do believe the warranty covers this especially its one of the house most classic

 

[Lotus Lee]

I can’t tell what I’m looking at from this picture, but it’s possible it’s just some glue along the seam. Ask your SA.

It's not a glue stain, it's an error skin that lacks grain
I asked SA, sometimes something like that happens somewhere on the bag.
I can't return it, and I don't think it's possible to send it back for repair because it takes too long and is very complicated.

 

[daisygrl]

I have just purchased Chanel Vanity in dark beige but when I got home I noticed that the CC is not centered and then there is this "wavy" stitching on one of the corners. Would this bother you? the bag is otherwise ok. They had two more but one had leather indentations from the chain and the other one had stitches popping out. These are not easy to come by but they do show up from time to time but not in this color. This particular one has the metal plate on the handle, which I prefer. Should I return and wait for a better one?