Quality getting worse.. Probably no more chanel :(

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#811
Naminami said:
The second picture i had that problem too. And chanel repaired it (free), change the handle. Almost 3 month and the baby came back to mama.
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Wow three months feels like a long time to be without your new bag. Maybe they could expedite repairs on brand new bags?


hle said:
I recently got my Classic Mini with handle in Black caviar. The ending leathers on the chain strap seem to be sticking out too much, and ugly. Is it normal everyone?

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I have seen this on more and more bags including this season’s coco handle.

Also this video about the handle bending backwards is eye opening. Someone points it out in the comments, but the flap is uneven too!



Is this now normal for these bags to come with these issues?
 
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#812
Hi all! I have an issue with a new bag that is asymmetrical, front and back, all the quilting is shifted off to the right hand side and it’s my first Chanel bag! However I’m afraid they won’t have another white calfskin small Chanel boy from this season if I were to return it. Australia gets very little stock you see... in my city there are only two stores. Even if they have another, there’s no guarantee it’s better or worse. I have 14 days to return it for store credit, but that credit only lasts one year... what if I can’t find another bag I love? This is my unicorn combo. What would you do?

Ask the sa to keep an eye out and notify me if more stock comes in? I don’t know if she’d be conscientious enough to even notify me...Chanel service doesn’t have the best rep. Help!
 
#813
I had a new Chanel classic flap from neimans and the leather part of the strap was frayed and fuzzy along the open cut edge, sent it back for repair at a Chanel boutique and after 4 month the strap came back worse....Turned off from the brand quality after that. Luckily, the boutique owner was able to exchange it for a brand new one.
 
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#814
ParisianAffair said:
Hi all! I have an issue with a new bag that is asymmetrical, front and back, all the quilting is shifted off to the right hand side and it’s my first Chanel bag! However I’m afraid they won’t have another white calfskin small Chanel boy from this season if I were to return it. Australia gets very little stock you see... in my city there are only two stores. Even if they have another, there’s no guarantee it’s better or worse. I have 14 days to return it for store credit, but that credit only lasts one year... what if I can’t find another bag I love? This is my unicorn combo. What would you do?

Ask the sa to keep an eye out and notify me if more stock comes in? I don’t know if she’d be conscientious enough to even notify me...Chanel service doesn’t have the best rep. Help!
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That’s a tough one! What did you decide to do?
 
#815
ParisianAffair said:
Hi all! I have an issue with a new bag that is asymmetrical, front and back, all the quilting is shifted off to the right hand side and it’s my first Chanel bag! However I’m afraid they won’t have another white calfskin small Chanel boy from this season if I were to return it. Australia gets very little stock you see... in my city there are only two stores. Even if they have another, there’s no guarantee it’s better or worse. I have 14 days to return it for store credit, but that credit only lasts one year... what if I can’t find another bag I love? This is my unicorn combo. What would you do?

Ask the sa to keep an eye out and notify me if more stock comes in? I don’t know if she’d be conscientious enough to even notify me...Chanel service doesn’t have the best rep. Help!
Click to expand...

That totally sucks! I would be so mad if I bought such an expensive bag that was defective and then they only gave me store credit! Are they able to source one for you given that this is their quality issue or at least issue a refund? I also think a white boy sounds super classic white small bags are really on point right now and this season. It would suck to wait a few months and get this in the fall when you should have been able to enjoy it all summer.
 
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#816
Hi! Has anyone noticed that the burgundy leather lining of the lamb classic flaps feels thinner than past seasons?

I added a lamb classic to my collection to replace the caviar one I sold but am noticing the leather interior seems much thinner than the caviar one I purchased back in 2018!

The lining also doesn’t sit perfectly flat inside and has an air bubble but I can live with that as had to look at 5 classics over 1 month just to find one that had puffy quilts (my preference)!
 
#817
Hi all,

Help please! I recently purchased a small boy (from 20C) and just noticed that a stitch at the corner is coming off. I contacted my SA and she said she could send it out but it would take 10-12 weeks for it to come back. She is checking if another one is available for exchange at the moment but given that it was a special order sent from abroad, it is unlikely there will be another one. This is my first Chanel and I got it for a special occasion in 3 weeks so sending it out for so long is really not ideal. I am still within the 14 days return window, should I just return it and get something else? I only have 1 day left to return it though so I have to make a decision quick. I am also not sure if I am just being too picky, maybe this is normal and the stitch won't keep coming off down the road? I would love to see what other people think. Thanks!

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#818
MissMomo said:
That totally sucks! I would be so mad if I bought such an expensive bag that was defective and then they only gave me store credit! Are they able to source one for you given that this is their quality issue or at least issue a refund? I also think a white boy sounds super classic white small bags are really on point right now and this season. It would suck to wait a few months and get this in the fall when you should have been able to enjoy it all summer.
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Thanks for your empathy! It was all sorted out, I stalked the other physical stores and found one that was perfect :) I swear, they lie all the time about what stock they have within the city, and states... just to secure a sale. I'll never fall for that again, especially since they'll only give credit if I return it. I hate the hassle of arguing about quality issues, the girl who helped me in the end basically laughed at me. But I just got on with it, and did my inspection intensely and thoroughly. Hate the store experience, but I wasn't going to be bullied.

Plus karma is a *****, and she'll probably wonder why her home was burgled or why she became a paraplegic after a freak car accident. If she treats people with condescension as her job then she'll reap what she sows. People cut SAs way too much slack. There are plenty of other brands' SAs who make less than what Chanel SAs do, and they don't treat others like garbage. I'm just saying what everyone is thinking.

But I hope you continue to enjoy the fashion house! Nothing wrong with enjoying their creations :) Thank you for your support!
 
#819
Runisaa said:
That’s a tough one! What did you decide to do?
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It was fortunately all sorted. All in true Chanel fashion, I did manage to find better bag, and swapped it but not before inspecting thoroughly. I was nearly laughed out of the store, but I showed her I was serious and I don't play their games. They make condescension an inherent part of their customer service.

I guess you just have to choose your SA wisely (the exchange was not with my original SA, hence her laughing at me for being so "picky". I say they should fix their production quality because we all know it's machine sewn and not hand sewn like Hermes -- she was trying to claim otherwise, evidently lacking in product knowledge).
 
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#821
I saw this post on insta .. (not my photo , credit to owner)

but am surprised why the quality has gone down so badly.
 

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#822
Hi everyone!

Kindly help! I recently bought a medium classic flap from NM and noticed that the caviar leather under the cc turnlock is different from the rest of the bag.. I attached a picture here.. Is this normal?? Should I return? Thanks so much in advance!
 

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#824
htorres said:
Hi everyone!

Kindly help! I recently bought a medium classic flap from NM and noticed that the caviar leather under the cc turnlock is different from the rest of the bag.. I attached a picture here.. Is this normal?? Should I return? Thanks so much in advance!
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Hi,
Are you talking about the felt fabric? They have that there to prevent denting of the quilt when you close the bag for storage. So keep the felt fabric for storage but when you wear the bag, take off the felt.

If you're talking about the actual caviar under the felt, then please show us a picture without the felt so we can give advice :)
 
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