Quality getting worse.. Probably no more chanel :(

[raradarling]

I watched a video by Kat L trying on the new 19. She was shocked when she saw a brand new, fresh from a box bag to try on. She said it was crushed to the point it wouldn’t regain its shape. Yikes!
View attachment 4664585 View attachment 4664584

Hi there,

I have this bag and I wouldn't say this is crushed. The leather is so soft and squishy that this is how the bag is - especially in the larger sizes. A nice bag shaper will fill that out and straighten up the bag. But, if you are looking for a structured piece then the 19 is not for you.

 

[Mousy]

Hi there,

I have this bag and I wouldn't say this is crushed. The leather is so soft and squishy that this is how the bag is - especially in the larger sizes. A nice bag shaper will fill that out and straighten up the bag. But, if you are looking for a structured piece then the 19 is not for you.

I got the screenshot from a video. I guess the gal in the video and the SA tried everything to revive the bag, but to no avail. It never recovered. The side photo was the end result from trying.
I had the same thing happen with a bag that was shipped to me. It was slightly smashed on one side. Since it was a squishy bag, I decided to stuff it and reshape it for days. It never came back.
I’m glad yours bounced back. I’m sure that’s more the norm. It’s the bags that look helpless when unpacked that may not have a chance of smoothing out.

 

[Tryingtobegood]

Bought this woc three weeks ago and just took it out of the box for the first time today for a special occasion
The SA said she would send it for repair ASAP but I’m not sure what can be done to fix this kind of leather peeling...Feel stupid for not having examined more thoroughly in the store ‍♀️

 

[dbcelly]

View attachment 4683114 View attachment 4683117 Bought this woc three weeks ago and just took it out of the box for the first time today for a special occasion
The SA said she would send it for repair ASAP but I’m not sure what can be done to fix this kind of leather peeling...Feel stupid for not having examined more thoroughly in the store ‍♀️

Sorry to hear/see the scuff on your brand new woc... I do wonder how they can fix this but keep us posted? I feel like if they can fix, at least there's hope in their customer care?

 

[Tryingtobegood]

Sorry to hear/see the scuff on your brand new woc... I do wonder how they can fix this but keep us posted? I feel like if they can fix, at least there's hope in their customer care?

Thank you for the kind words...6-8 weeks to go...will keep you posted!

 

[EmmJay]

Thank you for the kind words...6-8 weeks to go...will keep you posted!

I would not settle for a repair on a new bag. You’ve paid for something that you cannot use or enjoy for 6-8 weeks due to a quality defect. I would not be okay with that. I would either request a new bag or a refund.
In 2018, I had a similar experience with a leather Deauville that was damaged (refer to the pic). My SA got approval from the handbag director at NM to offer me a discount if I kept the bag because it was sold out. I was not okay with having a damaged Chanel bag. I returned it. A week later, my SA found another one for me and it was perfect.

 

[Tryingtobegood]

I would not settle for a repair on a new bag. You’ve paid for something that you cannot use or enjoy for 6-8 weeks due to a quality defect. I would not be okay with that. I would either request a new bag or a refund.
In 2018, I had a similar experience with a leather Deauville that was damaged (refer to the pic). My SA got approval from the handbag director at NM to offer me a discount if I kept the bag because it was sold out. I was not okay with having a damaged Chanel bag. I returned it. A week later, my SA found another one for me and it was perfect. View attachment 4684130

Thank you for sharing your experience! I’m gutted about this and don’t want to keep the damaged bag either....but I found the defect outside of the 2 week return/exchange period. This is very strictly enforced in Hong Kong, where I live. Chanel only sell through their own stores here and they get to make the rules. Also, I have no way of proving the peeling was on the bag when I bought it...and that I didn’t scrape it or something...ugh! My only hope is that they will offer me an exchange when it is determined that the bag can’t be repaired...but that’s mostly just wishful thinking.

 

[cjgirl80]

I just bought a m/l cf in caviar. I have 2 other cfs that I bought preloved so I was pretty excited about getting one fresh from the boutique. Then I noticed this:



All in all, 3 cracks in the same area on the strap, 1 on one side and 2 on the opposite side of the first crack.

I was even willing to overlook this minor crease in the leather (on the top flap in the front, no less!)



But those cracks on the strap, I can't overlook.
I spoke to the manager and thankfully he was willing to exchange it, but I am nervous that I'll get another bag with defects. I don't have any Chanel boutiques (freestanding or within a dept store), so had to get it out of state. Therefore I am unable to manually check it before I take it home. This is not worth the stress for a 6000 dollar bag.

 

[Mousy]

View attachment 4683114 View attachment 4683117 Bought this woc three weeks ago and just took it out of the box for the first time today for a special occasion
The SA said she would send it for repair ASAP but I’m not sure what can be done to fix this kind of leather peeling...Feel stupid for not having examined more thoroughly in the store ‍♀️

I’m so sorry about your woc. I love this style of handbag. I’ve owned a Filigree bag- the lambskin edging can be delicate. Please take photos of your repair. I’d love to see what they can do.

 

[misstran]

I hope Chanel quality will get better after all this craziness that is going on. I’m so sick of inspecting every Chanel bag I purchase. I’m not even a super picky person but paying $6000 for a bag with a crooked turn lock? Seriously that’s the first thing you see on the bag and they can’t even get that right??

 

[Tryingtobegood]

View attachment 4683114 View attachment 4683117 Bought this woc three weeks ago and just took it out of the box for the first time today for a special occasion
The SA said she would send it for repair ASAP but I’m not sure what can be done to fix this kind of leather peeling...Feel stupid for not having examined more thoroughly in the store ‍♀️

Just a quick update...got a call from the boutique (stores are still open in Hong Kong) less than a month after I left my bag with them, to tell me that the woc can’t be repaired. But I’m happy to report that they were super nice...multiple apologies were made along with the offer to exchange the bag right away. I’m mostly surprised at how quickly this was processed considering the current circumstances. Plan to pop in this weekend and see what I can exchange it for. Couldn’t wait to share the news as we can all use some positivity during this time

 

[BambiLexa]

Hi ladies, i hope all of you are safe and healthy during this pandemic.
I posted this on another thread but it seems like that thread is not that active anymore.
Does any owner of a boy chanel experience chipping in the "D-rings" after awhile? Mine is in brushed gold hardware and i understand that in certain lighting, the hardware would sometimes show some "silver", but in this picture it definitely looks like paint coming off. Not sure if its normal wear & tear or quality issues

 

[B4GBuff]

I probably shouldnt say this as I dont want to entice anyone... but when I was in India in Delhi I came across a market selling fake chanel bags (and they were open about it). I was curious to see what was different so in future if I buy more preloved I will be able to spot fakes. Well let me tell you (I had my real 19s iridescent beige gabby with me) and they had a gabby there the mermaid one with rainbow iridescent HW (fake). I tried comparing the two bags. I was astonished at how well the stitching was done on the fake and it made me angry to notice the stitching on the bottom of my real gabby was uneven in some places... some spots had larger needle holes etc. How can Chanel let quality go down so much that fakes are turning up with higher quality stitching? By the way I could still tell it was fake from the serial sticker and card. But this made me really start to question Chanel's quality.

 

[SPBiaes]

I probably shouldnt say this as I dont want to entice anyone... but when I was in India in Delhi I came across a market selling fake chanel bags (and they were open about it). I was curious to see what was different so in future if I buy more preloved I will be able to spot fakes. Well let me tell you (I had my real 19s iridescent beige gabby with me) and they had a gabby there the mermaid one with rainbow iridescent HW (fake). I tried comparing the two bags. I was astonished at how well the stitching was done on the fake and it made me angry to notice the stitching on the bottom of my real gabby was uneven in some places... some spots had larger needle holes etc. How can Chanel let quality go down so much that fakes are turning up with higher quality stitching? By the way I could still tell it was fake from the serial sticker and card. But this made me really start to question Chanel's quality.

This is both hilarious and saddening. It reminded me of several years ago when GST was still around... There was this incident... Someone bought a GST from Saks, and a few weeks later the stitching of the middle divider came off. What the customer found out was that the divider of her GST was never stitched. The stitching was just on the surface layer for pure appearance purpose and what was holding the divider together was just some glue paste. The paste dried up so the divider just popped open. It made me so scared and I ran to my closet to check my own GST lol!

 

[SPBiaes]

This was a blogger on Weibo which is the Chinese version of Twitter. I noticed some people doubting the truth behind this story, and while i can't comment on that since I don't personally know this blogger, let me just clarify the story, as I was following this on Weibo.

The story was that one day this individual notice the inside of her gst coming apart a bit (maybe due to the defect that people are referring to). And when she continued to look more closely at this "rip," she discovered that what was actually holding together two pieces of material on the inside of her was was double sided tape. I think at this point her concern was simply disappointment that $3k bag is put together using double sided tape (as opposed to 100% using stitching and thread, I suppose.) According to her posts, she then took the bag to a Chanel boutique and was told that many Chanel bags contain double sided tape.

This was a while ago, but from what I remember, she documented this entire ordeal, from discovering the tape to going back to the Chanel boutique through the Twitter-like posts and pictures on her personal Weibo. Again, while I'm not vouching for any part of this story, I personally don't see what good it would do her to make this up. The area where she says the tape was found is inside the bag, and would not be seen unless one took apart the bag (or if there was a defect.) I don't think her point was to say whether Chanel should or should not use tape for their bags, but more of a personal rant, if you will, about paying a large amount of money and getting something that was different from her expectations.

Haha! I found it! Just search GST stitching and it's from a *shocking* 2012 thread. Correction: Chanel did not use glue paste. They used double sided tape. I don't know if this made it better or worse...