Quality getting worse.. Probably no more chanel :(

[Kuschelnudde]

Thanks!! I wish it was glue, there is glue residue near the corner (which I’m also ok with), but the corner has a literal hole that almost looks like either a small chunk of leather came off while the bag was made, or they didn’t have enough in the corner to make a fold so they left it open.

I’m still waiting for my SA to get back with me. I’ve shown it to my family and friends they all said you can hardly see it but I just can’t unsee it anymore now that I know it’s there this really just took the joy of the bag away from me unfortunately...

you shouldn’t put up with it. You really deserve better. I understand that it’s an annoying process to go through but better try to fix it now than never. You‘ll probably feel regret eventually if you don’t do it.

Also second the idea to let your sa take pictures before posting it.

 

[lishukha]

you shouldn’t put up with it. You really deserve better. I understand that it’s an annoying process to go through but better try to fix it now than never. You‘ll probably feel regret eventually if you don’t do it.

Also second the idea to let your sa take pictures before posting it.

Thank you so much for the reassurance! I go crazy thinking I’m too picky but you are right - we all deserve better for items at this price point. I’m going to return the item regardless and if I can find a perfect one, great; if not - I have my money back.

 

[skatergal90]

Hi guys, I noticed some "glue" or dried glue my tweed bag that attracted some dust and became black or something. I'm not sure if this is normal. I asked the Chanel SA and they said it was normal adhesive for bags with sequins but I'm not so sure. Do any of your tweed bags have a little bit of glue like that? It may not be glue... Do let me know what you think it is or if it's normal! Bag was bought 2 months ago.

You have a beautiful bag! I could be wrong, but I don’t think that’s normal. I don’t want to overstate asking Leather Surgeons, but I think they could let you know if they could get the excess glue off the fabric and clean those areas. It’s too bad if you have to do the legwork and spend the money when it should be Chanel taking care of the bag for you (since it’s new), but if you like the bag and no replacement is available, ask a professional that has a history of working with Chanel.

UPDATE: Wrote in to customer service thanks to all your comments, and they issued a full refund to me in store credit. Seems that Chanel really stands behind the quality of their bags!!

 

[dwang018]

More on quality... I recently purchased a lamskin mini square, which I loved! I was so thrilled and posted it on the mini club thread and jan purchase. When I was about to use it for the first time, I discovered that a piece of leather was missing on the strap!! I was shocked and miserable. I really did love the bag and I have been wanting a mini square for a long time... the boutique agreed that it was a defect and allowed me to make an exchange. Of course they did not have the exact same bag... so after a couple agonizing days and soul searching... I ended up with a beautiful blue coco handle. This time I inspected the bag carefully and she is absolutely perfect. Please be aware when you buy! You never know...even though it's Chanel! I don't think I'll stop loving Chanel... but I will always be extra cautious after this experience.

 

[minnnea]

More on quality... I recently purchased a lamskin mini square, which I loved! I was so thrilled and posted it on the mini club thread and jan purchase. When I was about to use it for the first time, I discovered that a piece of leather was missing on the strap!! I was shocked and miserable. I really did love the bag and I have been wanting a mini square for a long time... the boutique agreed that it was a defect and allowed me to make an exchange. Of course they did not have the exact same bag... so after a couple agonizing days and soul searching... I ended up with a beautiful blue coco handle. This time I inspected the bag carefully and she is absolutely perfect. Please be aware when you buy! You never know...even though it's Chanel! I don't think I'll stop loving Chanel... but I will always be extra cautious after this experience.

It is so beautiful!! Absolutely stunning . I am sorry for the bad luck with mini but this blue lady is fab!

 

[moonstone]

‍♀️Loose stitch on the side of a small black Chanel 19 bag. This was returned since I checked all my Chanel bags very carefully before use. There was no replacement available though. [emoji30]

 

[apple255]

‍♀️Loose stitch on the side of a small black Chanel 19 bag. This was returned since I checked all my Chanel bags very carefully before use. There was no replacement available though. [emoji30]View attachment 4654382

Oh no that's un acceptable. Hope Chanel finds something for you.

 

[vivian518]

Loose threads seems to be a common problem with Chanel. My CF had loose threads at multiple places after one month of use. I took it to a boutique for repair and the SA said such issues are oftenly seen on CFs. The bag is fine now after the repair.
I do enjoy my CF a lot, and it has became one of my wardrobe staples. However, after that experience, I just couldn’t convince myself to buy another Chanel anymore; even though many of their styles caught my eyes. To be honest, when I found out abt the loose threads, I thought I got a fake bag. But then I realized it couldn’t be since it was bought at the boutique!
For an expensive bag from such a well known luxury brand, it just shouldn’t ... I am now happy to spend my money at LV or Dior, but still enjoy looking at Chanel. [emoji4]

 

[Hikitten]

I just got my bag back from repair from Paris because of a loose thread on the strap of a seasonal bag I bought in December. They ended up replacing the entire leather piece in the chain and did a really good job - the bag looks perfect now. The repair only took one month as they asked for a rush due to the blotched job the local repair did. All in all I’m satisfied with the outcome. I was dreading the worse and I’m glad it’s over. But I think I will be more cautious when buying Chanel and will probably slow down and look for vintage or H going forward.

 

[Mousy]

I watched a video by Kat L trying on the new 19. She was shocked when she saw a brand new, fresh from a box bag to try on. She said it was crushed to the point it wouldn’t regain its shape. Yikes!

 

[lishukha]

So sad to report that my second 20p boy bag that was supposed to be brand new from the store has a piece of leather that looks like the top layer was rubbed off to the side with the inner layer exposed. It is a bag that I would not have accepted on the spot in the store. Unfortunately it was shipped to me quickly from a different store and I’m just disappointed the FA from this store thinks that I would accept a bag of this quality. I think my mission for a perfect Chanel bag has failed and I’m calling it quits...

 

[moonstone]

Oh no that's un acceptable. Hope Chanel finds something for you.

Thank you. Unfortunately the same boutique didn’t have a replacement for this. I ended up able to get the 20P bag from another boutique.

 

[moonstone]

I watched a video by Kat L trying on the new 19. She was shocked when she saw a brand new, fresh from a box bag to try on. She said it was crushed to the point it wouldn’t regain its shape. Yikes!
View attachment 4664585 View attachment 4664584

Oh no. I feel like I need to check all the Chanel bags Carefully after this. I also cannot buy from resellers without a return policy anymore. Yikes indeed.

 

[Uptown Luxer]

My love affair with Chanel didn’t last long due to those quality issues. I started buying their bags three years ago and after witnessing their lack of quality control I decided to move on. I walk by the Chanel store and my heart doesn’t even skip a beat anymore. I have no desire to walk in a look at stuff. Yesterday, I was at the mall and at noon there was a huge line to go in the store. I guess the demand for their products is there and it might not be slowing down. I wish ppl wouldn’t settle for less. I don’t consider myself a wealthy person but I am willing to go with Hermès and buy a bag every three years or so. I started visiting their store and I am impressed by their products

 

[Mousy]

My love affair with Chanel didn’t last long due to those quality issues. I started buying their bags three years ago and after witnessing their lack of quality control I decided to move on. I walk by the Chanel store and my heart doesn’t even skip a beat anymore. I have no desire to walk in a look at stuff. Yesterday, I was at the mall and at noon there was a huge line to go in the store. I guess the demand for their products is there and it might not be slowing down. I wish ppl wouldn’t settle for less. I don’t consider myself a wealthy person but I am willing to go with Hermès and buy a bag every three years or so. I started visiting their store and I am impressed by their products

Ditto.
If it makes you feel any better, I walked into a Chanel boutique for the first time in a long time. All the employees were (new) people I didn’t recognize. There were a few women (with their husbands) in the store trying on handbags. I got snobby looks from the sales associates and no one approached me to help me (though I wasn’t going to by anyway). I picked up a couple of seasonal bags- they were light and flimsy. My heart did not skip a beat. I left feeling happy that I was not even tempted to buy anything, yet also annoyed at the snobby attitude of the employees.
Hermes has a new bag out I reeeeeeeeeealllllly like, and I’ve found other companies that fulfill my handbag desires.
Happy shopping!