Polène handbags
- Thread starter iluvbagsnshoes
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I love Polène, it’s not easy to get your hands on one but I finally visited Paris store and decided what to buy! #polenebag #poleneparis #designerbagshopping #designerbagsforless #visitparis
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Thumbs up to the NEUF (especially in Taupe & Chalk)
I contacted the customer support and they offered to repair it for free. I had a good experience with the customer service, they replied to me very quickly. I sent it to spain at their cost and got the bag back in 2 weeks.
Holy wow! Your collection is impressive.
I think you've won the Polene thread with 8 Polene bags. 
They are all stunning and the best colors too. Specially chalk, my absolute favorite. Congrats!
I'm debating on getting 2 more bags in chalk. A Dix and a Neuf Mini. How are you liking the Dix?
This is not an award I wanted to win, because it hurts my wallet haha!Holy wow! Your collection is impressive.
They are all stunning and the best colors too. Specially chalk, my absolute favorite. Congrats!
I'm debating on getting 2 more bags in chalk. A Dix and a Neuf Mini. How are you liking the Dix?
Dix is not the armpit shoulder bag I was looking for but I got the Celine Ava for that. Dix is great as a long strap bag or crossbody bag. It feels very durable and holds plenty for me. I have no fear taking it anywhere.
Sometimes you can only know if you buy it and try it, so its okay. Its all experiences.You had me at Phoebe Philo... I had no idea she was coming out with her own line. That sounds like an impossible-to-resist collection.
In the intent to also achieve "purse peace" (love that concept, btw), I have selected a few bags I absolutely love and don't want to sell but must, because I tend to overdo it.
It's a pattern of mine. Sometimes I fall in love with a bag and become obsessed with the idea of having it, and then when I do, I realize it's not practical for me for a number of reasons. So I am hoping to become more conscientious as to what bags I pick, hoping I can master the art of "admiring a stunning bag from a distance" without necessarily having trying to own it myself and then losing so much money when I realize it isn't for me.
Finally received my Numero Dix in black textured leather after a year of stalking this thread. This is the most expensive bag I’ve ever owned and it was a gift to myself for my birthday. It’s everything I imagined!
I did notice a few small scuff although not substantial enough to return! One thing which does stand out slightly is that a portion of the strap is slightly uncovered? Curious if anyone else has experienced this?
Considering I got this right before the price increase I’m apprehensive to make any returns or anything. But also slightly bothered as it stands out against the rest of the black strap?
I did notice a few small scuff although not substantial enough to return! One thing which does stand out slightly is that a portion of the strap is slightly uncovered? Curious if anyone else has experienced this?
Considering I got this right before the price increase I’m apprehensive to make any returns or anything. But also slightly bothered as it stands out against the rest of the black strap?
Oh dear, what a pity.
It looks to me as if they simply missed a bit of black edge paint. Easily fixed if one has access to black edge paint for leather...
I would contact Polène ASAP (they are more service-minded the sooner you make a complaint after receiving a bag), sending last photo, and request they pay for return postage of this bag and send you a new bag free of charge.
If they do not regard this as a serious enough fault to replace your bag, they will always let you return the bag for a refund (if you have recently received the bag), but you will have to pay the postage yourself...
Might there be a leather artisan or a cobbler who uses edge paint near where you live? If so, they could probably fix it for you. One can also buy leather edge paint online, but it takes some practice to apply it nicely...
Best of luck, let us know how you get on
Thanks a lot for the advice!Oh dear, what a pity.
It looks to me as if they simply missed a bit of black edge paint. Easily fixed if one has access to black edge paint for leather...
I would contact Polène ASAP (they are more service-minded the sooner you make a complaint after receiving a bag), sending last photo, and request they pay for return postage of this bag and send you a new bag free of charge.
If they do not regard this as a serious enough fault to replace your bag, they will always let you return the bag for a refund (if you have recently received the bag), but you will have to pay the postage yourself...
Might there be a leather artisan or a cobbler who uses edge paint near where you live? If so, they could probably fix it for you. One can also buy leather edge paint online, but it takes some practice to apply it nicely...
Best of luck, let us know how you get on
For the first option if they do send me a new bag free of charge, do you know who’s responsible for duties/taxes? I paid $75 and would like to avoid repaying if possible.
Drafting an email but nervous that they’ll just ask that I return it considering the bag is more expensive now. If they do I’ll take your advice and look into a leather artisan near me.
+1
The Neuf Mini is a great ‘day to night’ bag. It holds more than you would think, and the strap can be removed so then it becomes a dainty top handle bag. Plus you could always add a draped chain if you wanted to dress it up further.
As far as I know, Polène will request you return the defect bag before they send you a new one (if they do agree to send you a new bag free of charge). Polène will, if they approve a return, email you a prepaid shipping label for your parcel to be sent with (in my experience) DHL
The systems of import taxes /customs duties vary a lot from country to country.
Where I live, in Norway, I apply for a refund of paid import tax / customs duties (for goods returned) to either the courier or the "national department of import", depending on who billed me. No problem as long as I can prove the item has been returned.
If a replacement item is then sent me, I pay the import tax all over again.
I suggest you contact whoever billed you for the import taxes and ask their advice.
But the urgent issue is to contact Polène
