Polène handbags

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DHL lost my Polene handbag,
I’m so sad and disappointed. My bag was shipped wednesday and DHL send an notification for the package to arrive Friday. Perfect since this Friday was my day off. Then thursday morning they changed it to be delivered the same day. I had to change it to a delivery point since I was working that thursday and even called DHL customer service because I had a hinch that something would go wrong, and it did.

Now DHL and the delivery point are accusing each other for my missing bag.

Has this happened to any of you. Did you contact Polene and can I get a new bag sent from Polene or what can I do.

DHL has started an investigation about the missing parcel but I have very low hope it will get to me. Feels like there are many thieves in this “delivery” business…..
Oh wow I’d be so upset and pissed! My biggest fear when it comes to ordering higher priced items online. Did you try contacting Polene about it yet? I hope this gets cleared up for you asap either way

I just placed my order, fingers crossed all goes smoothly. Can’t remember the last time I’ve had a package from DHL so not sure how good they usually are. At least it’s not UPS :P
 
Hey, darling! :idea: I haven't gotten it yet. But I will eventually because my Mini Neuf is one of my favorite bags to date.

I'm currently drooling over a YSL that I will be purchasing soon but another Mini Neuf is definitely on my list.
I might also get another card holder from Polene because I absolutely loved the one I got for my friend. A little treasure.
What bags are you eyeing right now? :biggrin:
You got the sage card holder for your friend right? The colour looks gorgeous on the site, I am holding back because I totally don’t need another card holder but it’s such a lovely gift idea.
I have been exercising extreme restraint, staring at bags ranging from the Mulberry mini Alexa (mulberry green / cloud) to the Loewe Goya (ash grey, actually you might love this shade if you love Polene’s almond green) to other Longchamp styles and of course always wandering back to Polene. I was almost successfully enabled by dear @strobe (XD hahaha) to get the un nano in green, and now I still stare at the cyme mini in lilac (I stared at cognac too but it’s now PO) and neuf mini in chalk.
Hahaha…
Sending good vibes along with your soon to be YSL purchase :flowers:
 
"Hi, I bought the mini Neuf in burgundy this past April in Paris (what a scene! Lol), ... "

What do you mean by "what a scene!" ? I have been to their two previous locations (Cours Damoye in the 11th, which I think was their first location, and then later at rue Sainte-Croix de la Bretonnerie in the 4th) and didn't notice anything unusual going on. We'll be in Paris again in November and might stop by their current location.
 
What do you mean by "what a scene!" ? I have been to their two previous locations (Cours Damoye in the 11th, which I think was their first location, and then later at rue Sainte-Croix de la Bretonnerie in the 4th) and didn't notice anything unusual going on. We'll be in Paris again in November and might stop by their current location.
Yes those were the original stores. The brand has skyrocketed since then, it seems. This time it was crowded, there was a long line, several international fashion influencers filming YouTube ‘lives’; it was a scene in that sense, that’s all… nothing unusual was going on. It was also the weekend. It’s not as crowded during the week.
 
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Yes those were the original stores. The brand has skyrocketed since then, it seems. This time it was crowded, there was a long line, several international fashion influencers filming YouTube ‘lives’; it was a scene in that sense, that’s all… nothing unusual was going on. It was also the weekend. It’s not as crowded during the week.
Ugh. I hope it will at least a little less mobbed on weekday in early to mid November. I have been in Polene's previous boutique locations several times and never encountered more than a few other people at the same time. Even in December. Looks like those days are over.
 
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You got the sage card holder for your friend right? The colour looks gorgeous on the site, I am holding back because I totally don’t need another card holder but it’s such a lovely gift idea.
I have been exercising extreme restraint, staring at bags ranging from the Mulberry mini Alexa (mulberry green / cloud) to the Loewe Goya (ash grey, actually you might love this shade if you love Polene’s almond green) to other Longchamp styles and of course always wandering back to Polene. I was almost successfully enabled by dear @strobe (XD hahaha) to get the un nano in green, and now I still stare at the cyme mini in lilac (I stared at cognac too but it’s now PO) and neuf mini in chalk.
Hahaha…
Sending good vibes along with your soon to be YSL purchase :flowers:
Yes! I got the sage card holder for my friend and she loved it. I loved it too. The color is so modern and the leather is very high quality (and the leather smell is intoxicating).
Packaging wasn't as nice as when they send the bags but I know they do it to be more ecological and efficient so I'm fine with that.

I need to exercise your level of restraint. I am such a sucker for that "new bag" feeling. It is truly an addiction for me. I mean, do I need another bag? Absolutely not. But, do I just have to have that next thrill? Yes and yes.
I need to join a support group. In the meantime, I'll come here. :biggrin: :nuts:
 
DHL lost my Polene handbag,
I’m so sad and disappointed. My bag was shipped wednesday and DHL send an notification for the package to arrive Friday. Perfect since this Friday was my day off. Then thursday morning they changed it to be delivered the same day. I had to change it to a delivery point since I was working that thursday and even called DHL customer service because I had a hinch that something would go wrong, and it did.

Now DHL and the delivery point are accusing each other for my missing bag.

Has this happened to any of you. Did you contact Polene and can I get a new bag sent from Polene or what can I do.

DHL has started an investigation about the missing parcel but I have very low hope it will get to me. Feels like there are many thieves in this “delivery” business…..
Hi, I once had DHL lose a Fendi bag from Mytheresa. Mytheresa were no help and neither was DHL until I asked to speak to the manager. I was at home waiting for the bag when I checked the tracking and saw that it had been delivered, but not to me. I got onto them straight away but had no luck until I escalated the natter to the manager. They did find it - someone at DHL had relabelled it and it was delivered to a different address in my city. The people had jept it and opened it but had to hand it over when DHL rocked up and demanded it back. It was very stressful. To DHLs credit though, they followed up with me later and explained what had gone wrong and how they had changed their processes. I know this wasn’t just talk because every DHL parcel I have had in the 5 years since comes with a label affixed that says “address not to be changed”. So keep escalating and I hope you get it soon.
 
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