Polène handbags

[totally]

Hi all,
I made the mistake of buying a Polene bag on Poshmark. I should have known it was counterfeit because the seller posted 2 more listings of the same item and the listing I bought had multiple quantities (after I purchased they added all of the other listings and I didn't notice the multiple quantities).
It came and it's fairly legit looking on the surface, but several things point to it being fake.
Problem is, Poshmark support is not being very helpful. Do any of you have suggestions as to how I can prove my case?
My main points are:
1) The seller has multiple of the same item but no proof of purchase
2) The bag came with the handle wrapped in plastic and the strap separately wrapped in plastic wrapping
3) There is no small tag on the inside
4) The dust bag it came with is thin, see-through, and the black cinching straps are very thin unlike the real Polene dust bag which I've heard is thick and nice quality and I've seen pictures of it.
I've already pointed this out to Poshmark, but they want more evidence.
View attachment 5620506View attachment 5620518View attachment 5620511View attachment 5620508View attachment 5620507

Some screenshots from true Polene unboxing videos:
View attachment 5620523View attachment 5620524
It's hard to see but the little white tag is showing here and is not present in my fake bagView attachment 5620525
Here you can see the thicker material of the dust bag and thicker straps

View attachment 5620526
^^ another shot of the small white tag that should be present.

I'm so frustrated with Poshmark! If anyone has suggestions or more helpful evidence, that would be so helpful!!

Thanks!

Sorry this happened to you :/ can’t believe even Polène has high quality fakes.
While the dust bag and packaging are definitely off, don’t think packaging counts towards definitive proof of a bag being fake (technically you could have fake or alternative packaging with an authentic bag).
I agree with the posts above to contact Polène directly, but you may want to take photos straight on of the logo embossing and also get a good photo of the leather. The texture of the leather is not consistent with the authentic grained leather version. Once you do a side by side comparison, combined with the white tag and response from the brand, it should hopefully be enough evidence to convince Poshmark that it’s fake.

 

[PlaneJaneWithATwist]

Hi dear fellow Polène lovers! I have been very quiet on the forum for the past few months (I have a strict one bag a year policy, and too much talking about bags just makes me want to buy more), but now I haven't bought a bag since August last year. The last one I bought was my first Polène bag, the Dix in camel - I'm totally obsessed, I wore it so much over the last year, and the quality is amazing. And honestly I don't see myself buying another brand any time soon. For this year I'm considering the Huit (normal size) or the Neuf (mini or normal size, not sure yet) - in the color blush or taupe. I'm in love with the look of the Neuf, it really is a piece of art, but I feel like the mini is a bit too small for me and the normal size looks a bit odd worn crossbody. Anyone have some of these bags and can give me some insights, which gets more use in your collection? I have a very small bag collection so the few I have really need to work in everyday life. Thanks in advance!

I highly recommend the regular Neuf. I had the same thoughts as you, and I was afraid I wouldn't be happy with it.
When it came it was love at first sight, and I have worn it so much!
It is beautiful, spacious and light weight. Since you have the dix and want to grow your collection, the regular Neuf will cover your need if you need to bring more than the dix allows (I often use my Neuf with only essentials, but it can carry a lot). If you don't have that need the mini will probably be the right choice.

I was very sceptical about the thin strap, but now it makes sense - to let the bag shine on its own. I prefer to wear it in my hand, but if I need both hands I use the strap.

 

[Marietome]

Much better photos of the Polène sept textured Camel color I recieved this monday. It seems this color changes between dark and light depending om the day light.
I love love love it ❤️❤️❤️❤️❤️❤️

How is the wear & tear?

Does this style keep it’s shape in the design after some time? What are your experiences with all the Polène different handbag options?

 

[PlaneJaneWithATwist]

Hi all,
I made the mistake of buying a Polene bag on Poshmark. I should have known it was counterfeit because the seller posted 2 more listings of the same item and the listing I bought had multiple quantities (after I purchased they added all of the other listings and I didn't notice the multiple quantities).
It came and it's fairly legit looking on the surface, but several things point to it being fake.
Problem is, Poshmark support is not being very helpful. Do any of you have suggestions as to how I can prove my case?
My main points are:
1) The seller has multiple of the same item but no proof of purchase
2) The bag came with the handle wrapped in plastic and the strap separately wrapped in plastic wrapping
3) There is no small tag on the inside
4) The dust bag it came with is thin, see-through, and the black cinching straps are very thin unlike the real Polene dust bag which I've heard is thick and nice quality and I've seen pictures of it.
I've already pointed this out to Poshmark, but they want more evidence.
View attachment 5620506View attachment 5620518View attachment 5620511View attachment 5620508View attachment 5620507

Some screenshots from true Polene unboxing videos:
View attachment 5620523View attachment 5620524
It's hard to see but the little white tag is showing here and is not present in my fake bagView attachment 5620525
Here you can see the thicker material of the dust bag and thicker straps

View attachment 5620526
^^ another shot of the small white tag that should be present.

I'm so frustrated with Poshmark! If anyone has suggestions or more helpful evidence, that would be so helpful!!

Thanks!

The snap on the half moon lock, the snaps in the folds and the metal parts on the strap all have Polene embossings.

 

[PlaneJaneWithATwist]

The snap on the half moon lock, the snaps in the folds and the metal parts on the strap all have Polene embossings. View attachment 5620672View attachment 5620673View attachment 5620674

View attachment 5620670

View attachment 5620671

And even the feets have the logo

 

[WindN]

I highly recommend the regular Neuf. I had the same thoughts as you, and I was afraid I wouldn't be happy with it.
When it came it was love at first sight, and I have worn it so much!
It is beautiful, spacious and light weight. Since you have the dix and want to grow your collection, the regular Neuf will cover your need if you need to bring more than the dix allows (I often use my Neuf with only essentials, but it can carry a lot). If you don't have that need the mini will probably be the right choice.

I was very sceptical about the thin strap, but now it makes sense - to let the bag shine on its own. I prefer to wear it in my hand, but if I need both hands I use the strap.

I have the regular Neuf too!
It is a bit bulky when worn crossbody and I swapped out the thin strap for a thicker canvas strap. Other members here have bought thicker leather straps from Cuyana.
I don’t have the mini but I’ve watched tons of reviews and many members here have been really helpful in reviewing it.
For deciding between the regular and mini Neuf it really depends on how much you need to carry around in your bag.
It seems the mini will only hold small items such as phone, card holder, tissue, keys etc. Anything larger like water bottle / umbrella / kindle won’t be possible.

 

[lauraashley]

Oh no, so sorry to hear this has happened!
Maybe you can write to Polene to get their concurrence that the dust bag quality and lack of a tag are evidence of a fake bag, then forward that to Poshmark?
Unfortunately I don’t have the un nano bag myself so I can’t give you any more help about the bag itself…
But I agree overall it’s likely a fake bag.

Oh no! The fact Poshmark isn’t being helpful when these bags aren’t exactly cheap would have me so pissed! I just opened up mine yesterday and like you said, the straps did not come wrapped and the dust bag is indeed super THICK. Fingers don’t show through like that with mine.

Maybe contacting Polene directly could help? If you send them the same pictures and concerns and ask them if they can confirm if it’s their bag or not… if they say it isn’t, forwarding that message to Poshmark might get PM to finally react. If push comes to shove, I would personally dispute the charge with my bank if Poshmark lets it go.

Sorry this happened to you :/ can’t believe even Polène has high quality fakes.
While the dust bag and packaging are definitely off, don’t think packaging counts towards definitive proof of a bag being fake (technically you could have fake or alternative packaging with an authentic bag).
I agree with the posts above to contact Polène directly, but you may want to take photos straight on of the logo embossing and also get a good photo of the leather. The texture of the leather is not consistent with the authentic grained leather version. Once you do a side by side comparison, combined with the white tag and response from the brand, it should hopefully be enough evidence to convince Poshmark that it’s fake.

And even the feets have the logo View attachment 5620676

Thank you all for your help!! I appreciate it

 

[Mairaculi]

I highly recommend the regular Neuf. I had the same thoughts as you, and I was afraid I wouldn't be happy with it.
When it came it was love at first sight, and I have worn it so much!
It is beautiful, spacious and light weight. Since you have the dix and want to grow your collection, the regular Neuf will cover your need if you need to bring more than the dix allows (I often use my Neuf with only essentials, but it can carry a lot). If you don't have that need the mini will probably be the right choice.

I was very sceptical about the thin strap, but now it makes sense - to let the bag shine on its own. I prefer to wear it in my hand, but if I need both hands I use the strap.

Thank you! I can really see it being that way.

 

[Love Of My Life]

Hi dear fellow Polène lovers! I have been very quiet on the forum for the past few months (I have a strict one bag a year policy, and too much talking about bags just makes me want to buy more), but now I haven't bought a bag since August last year. The last one I bought was my first Polène bag, the Dix in camel - I'm totally obsessed, I wore it so much over the last year, and the quality is amazing. And honestly I don't see myself buying another brand any time soon. For this year I'm considering the Huit (normal size) or the Neuf (mini or normal size, not sure yet) - in the color blush or taupe. I'm in love with the look of the Neuf, it really is a piece of art, but I feel like the mini is a bit too small for me and the normal size looks a bit odd worn crossbody. Anyone have some of these bags and can give me some insights, which gets more use in your collection? I have a very small bag collection so the few I have really need to work in everyday life. Thanks in advance!

I have the Neuf in the normal size in both taupe & chalk.
It's an everyday bag you can just pick up & have your essentials & go where you need to be
I don't wear crossbody bags I prefer these bags hand held & they fit right, look right & the quality
is amazing.
I have worn them both numerous times since I have them & have enjoyed them immensely.
For me both colors work all year around, they can be worn with all colors & the shape & look
of the bag for me is stylish & fresh looking

 

[Mairaculi]

Thanks for all your help! I just placed an order for the Neuf in Taupe, it looks so elegant in this color. I also like it in Blush but I wear a lot of color already so I feel like taupe is more versatile for me. Especially now that it's getting colder and I start wearing my pink coat again I feel like with the Neuf in Blush it would be too much, even for me

 

[PlaneJaneWithATwist]

Thanks for all your help! I just placed an order for the Neuf in Taupe, it looks so elegant in this color. I also like it in Blush but I wear a lot of color already so I feel like taupe is more versatile for me. Especially now that it's getting colder and I start wearing my pink coat again I feel like with the Neuf in Blush it would be too much, even for me

So exciting!
I hope you'll love it!

 

[missD]

Polene Beri or Tonca….can’t decideeee

Which one seems more comfortable to use and get in and out of?

 

[strobe]

Polene Beri or Tonca….can’t decideeee

Which one seems more comfortable to use and get in and out of?

I don't have either of these bags so take this with a pinch of salt, but I'd choose the Tonca. I've heard that it's very easy to use with the magnetic flaps and comfortable to wear crossbody. Imo, the Tonca looks better worn as a crossbody which is important to me personally (I love my crossbody bags). I believe the Beri is also more difficult to use because you have to slide open those metal parts at the top of the strap in order to comfortably access your things; that would bother me. However, the Beri gives the option to use it handheld without the strap while the Tonca strap is not removable, so that's also something to consider.

Ultimately it's your choice and I think the visual design plays a major role in deciding. I've found that I still love and use bags that are not as functional or convenient simply because I love the design so much. So that can also be very important! Just wanted to highlight some of the differences between these two bags that would help me to decide, so that you can also weigh the two options based on these differences and choose what's right for you. Let us know what you end up with!

 

[Mairaculi]

Polene Beri or Tonca….can’t decideeee

Which one seems more comfortable to use and get in and out of?

The Tonca definitely seems more practical in regards to the opening, but the Beri is more versatile imo

 

[lilchoconut]

Polene Beri or Tonca….can’t decideeee

Which one seems more comfortable to use and get in and out of?

I've seen the tonca on a lady in person and it was extremely elegant but casual. (she had it in the ecru color)

It sat well crossbody and the shiny gold looked fairly dressy, but I don't think it's appropriate for an evening function/wedding.

I ***lovveeed*** the Beri and was going to buy it despite the clasp issues some people have been having. I thought it was so dainty and elegant.

But then some one on the purseforum said it looks a bit like a diaper and I cannot unsee it! (Sorry)

I'm leaning more towards the neuf or sept mini now.