Polène handbags

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#5,881
michellemaggiemoo said:
Following my previous post about being sent a defect Cyme bag, they sent another one out and this one had a massive dent on the front of the bag! I emailed Polene and I was within the 14 day return policy and requested a return as this is the second bag that has arrived with dents on it? They emailed me back and refused and said it’s the handle that has dented it during transit and it will eventually come out as it’s leather! They took nearly 2 weeks to get back to me so now out of the return window and the dent is still there! I have found there customer service so poor and rude and they are just guessing what caused the defect and that it’s going to come out! After buying 5 bags from them over the years I will now refuse to buy from them ever again! Just thought I’d warn people if they try and fob people off with this excuse and going to keep at them about it till I get to return it!
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That's not ok! How could a bag get dented inside a box? Did the box arrive in good condition? Would you mind sharing a photo of the bag for us to see what Polene expect us to accept?
 
#5,883
PlaneJaneWithATwist said:
That's not ok! How could a bag get dented inside a box? Did the box arrive in good condition? Would you mind sharing a photo of the bag for us to see what Polene expect us to accept?
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That's what I was thinking... The bags even get packed into their own boxes within the shipping box and in my experience have plenty of room inside, so if the handle of the dented it, it's because of how they packed it lol.
 
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#5,890
windnocturne said:
Not sure if this is new or people already knew this - regular sized neuf now comes in nude as well!
euro.polene-paris.com

Numéro Neuf - Textured Nude

The “Numéro Neuf” features an organic design that strikes the right balance between flexibility and hold. Its draped leather is held in place by hand stitching.
euro.polene-paris.com euro.polene-paris.com
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Do you know if this (pink?) nude is the same color as the dune color in the mini neuf? I’m so confused about their colors. They look so close.
 
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#5,893
Since I've been thinking about the Celine Ava and Romy, I wonder if people have compared them to the Dix and Umi. Does the Umi's leather and zipper soften over time? It definitely felt very stiff when I tried it.
 
#5,894
JenJBS said:
I have the mini in Dune, and thought the same thing. I really want to see them side by side.
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To compare colors I screen shotted the close up of the leathers below the bag descriptions, and compared them. Here is nude and dune side by side. I have no idea if they look different IRL but due to the web site they should.

IMG_20220903_061036_456000.png
 
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